2/5 Nikki-Jane S. 1 year ago on Google
Lovely
little
room
but
level
of
customer
service
is
shocking!!
When
we
arrived
they
told
us
that
there
is
a
surcharge
on
the
payment
via
debit
card,
even
though
no
one
told
us
that
at
booking
(yes
I
read
the
whole
email
and
T&C’s)
and
there
was
a
great
big
sign
saying
there
was
a
1.5%
surcharge
on
CREDIT
card
transactions.
Good
way
to
make
some
cash
on
the
side
me
thinks.
Anyway,
we
think
we
left
something
in
the
room
and
called
back
a
few
hours
later.
We
asked
them
to
check
the
room
and
we
received
a
call
back
to
say
they’d
checked
but
not
there.
The
girl
didn’t
sound
like
she
understood
what
I
was
explaining
we
thought
had
been
left.
So
I
called
back
and
spoke
to
someone
else.
I
wasn’t
rude,
I
simply
said
I
felt
as
though
the
girl
I
had
spoken
to
didn’t
understand
exactly
what
I
was
asking
-
well,
this
woman
got
very
stroppy
and
got
on
the
defensive
telling
me
that
she
trusts
her
staff
and
she
heard
the
phone
call.
I
wasn’t
accusing
anyone
of
anything,
simply
asking
someone
to
double
check
again
as
the
item
was
valuable.
Nice
room
but
definitely
wouldn’t
stay
here
again.
Also
the
service
we
received
in
the
Lion
hotel
restaurant
was
less
than
average
too.
Seems
the
group
need
to
think
about
a
change
of
staff
with
better
attitudes
in
general.