4/5 Claudia 0. 1 year ago on Google
Stayed
at
the
HotelMotel
as
I
won
a
State
Accommodation
voucher
(which
included
a
$50
dinner
or
breakfast
voucher)
Stay
at
HotelMotel
was
very
good
besides
having
issues
with
checking
in.
I
came
in
at
2.30pm
to
check
in
and
there
was
quite
a
line,
once
I
reached
the
start
of
the
line
I
was
served
by
a
new
employee
who
was
still
training.
The
guy
had
taken
a
very
a
long
time
to
check
me
in
and
it
was
very
difficult
to
understand
what
he
was
saying
through
his
mask.
Alarm
bells
came
ringing
when
he
told
he
needed
a
$200
security
deposit,
and
I
asked
him
$200
for
one
night
of
stay,
that
seems
like
a
lot?The
guy
proceeded
to
tell
me
this
was
correct
and
it
was
to
cover
the
mini
bar,
I
mean
how
much
are
the
items
in
the
mini
bar?
I
proceeded
to
pay
it
as
I
thought
the
prices
of
security
payments
had
gone
up
since
covid.
When
I
was
walking
to
my
room
and
noticed
a
couple
who
was
waiting
to
go
into
their
room,
I
thought
I
would
ask
how
much
their
security
deposit
was
and
they
said
they
paid
$100.
The
couple
had
asked
me
if
was
served
by
the
new
guy
and
I
said
yes
and
they
said
go
back
and
get
a
refund.
I
went
back
to
the
long
line
and
ended
up
with
the
same
new
guy
and
he
immediately
told
me
that
he
overcharged
me
‘accidentally’
and
was
going
to
refund
me.
I
was
shocked!
He
told
me
he
got
the
cash
security
deposit
and
the
card
deposit
mixed
up
(apparently
it’s
$200
cash
and
$100
card).
Doesn’t
make
sense?!
He
went
to
his
manager
to
proceed
me
with
the
refund
and
he
came
back
saying
he
can’t
give
me
a
refund
as
it’s
a
pending
payment
that
is
just
holding
the
$200
funds
in
my
account
that
I
can’t
access
for
1
week!
I
was
so
upset
that
I
was
overcharged
and
asked
to
speak
to
the
manager.
The
guy
didn’t
know
how
to
handle
this
issue
and
the
covid
Marshall
(Daniel)
came
over
to
assist
us.
He
apologised
for
the
over
payment
and
said
we
would
receive
complimentary
breakfast
the
following
morning
and
I
would
receive
the
money
next
week.
Daniel
had
great
service
and
was
very
helpful
with
resolving
the
issue.
The
dinner
and
breakfast
at
The
Terrace
was
very
good
and
the
room
was
super
clean,
modern
and
neat.
Bed
was
very
comfortable
and
the
bathroom
was
clean
and
well
kept.
I
would
stay
at
this
motel
again
but
just
make
sure
you
don’t
get
overcharged
for
the
security
deposit!!