1/5 John Q. 10 months ago on Google
NO
SAFE
PROCEDURES
IN
PLACE
FOR
SEVERE
ALLERGY
SUFFERERS
Start
with
the
worst
-
a
mum
of
two
(toddler
and
baby)
attended
in
our
party
and
informed
serving
staff
that
both
have
dairy
allergy
when
ordering
our
food.
The
mum
is
a
breastfeeding
mum
(on
holiday)
and
has
been
avoiding
dairy
in
the
time
spent
with
us
so
as
not
to
pass
diary
onto
her
baby
through
her
breast
milk.
The
toddler
cannot
take
dairy
now
that
she
is
on
solid
food.
Unfortunately
for
us,
the
vegan
meal
was
served
with
carrots
tossed/cooked
in
butter,
(which
in
itself
should
not
have
occurred
given
this
was
ordered
as
part
of
a
vegan
meal),
but
which
was
only
noticed
at
the
end
of
the
meal
after
the
toddler
started
to
break
out
in
hives.
Having
been
spoken
to
separately
by
waiting
staff,
chef
and
management,
the
only
recompense
was
apologies
and
20%
off
the
food
bill.
The
serving
staff
said
a
note
had
been
made
on
the
docket
and
the
chef
said
he
had
been
too
busy
to
notice
-
note
this
was
a
Tuesday
evening
at
5.30
and
the
restaurant
was
only
about
half
full.
Words
are
cheap
and
had
the
toddler
suffered
a
severe
reaction
that
may
have
required
ambulance
attendance,
the
20%
off
the
food
bill
would
have
done
little
to
recompense
our
family.
Thankfully
the
parents
were
quick
to
administer
medication.
We
recommend
that
the
restaurant
respond
to
this
review
about
how
their
procedures
are
to
be
changed
to
ensure
someone
else
does
not
suffer
more
seriously
than
we
did.
Thankfully
the
parents
had
the
correct
medication
and
epi-pen
with
them.
The
attitude
and
culture
to
responding
to
this
incident
was
all
wrong.
By
consequence,
the
kitchen
is
at
worst
negligent
and
disrespectful
-
and
at
best,
careless.
I
would
not
trust
this
kitchen
with
taking
adequate
respect
over
anyone's
food
allergies,
intolerances
or
avoidances,
particularly
as
the
vegan
meal
was
served
with
butter.
Food
-
1*
due
to
the
above
and
while
some
of
us
enjoyed
our
food
around
the
table,
the
vegan
option
was
noted
to
have
little
taste
from
the
vegetables.
Service
-
3*
waiting
staff
attentive
and
polite,
but
again
didn't
seem
trained
on
how
to
handle
our
incident
and
were
keen
to
pass
the
blame
of
communication
to
the
kitchen.
Atmosphere
-
3
-
nothing
notable.
We
were
escorted
to
a
comfortable
set
of
tables
for
our
party
size,
but
we
left
feeling
angry
and
let-down
by
the
response
and
lack
of
consideration
for
our
allergy
sufferers.
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