Chili's Grill & Bar image

Chili's Grill & Bar

Restaurant Bar Hamburger restaurant Family restaurant American restaurant Bar and grill Mexican restaurant Tex mex restaurant

One of the Most Reviewed Bars in Niagara Falls


Address

1536 Military Rd, Niagara Falls, NY 14304

Website

www.chilis.com

Contact

(716) 297-7326

Price rating

$$ $$

Rating on Google Maps

4.00 (2K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: good (24) great (16) time (13) server (13) burger (12) service (12) wait (9) friendly (9) restaurant (9) side (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Alicia B. 1 year ago on Google
    The cookie ice cream dessert was really good! The burger was just a regular burger. Nothing special but still good. The fajitas were really good though! Definitely suggest that.
    3 people found this review helpful 👍

  • 4/5 Tammy S. 1 year ago on Google
    We went there for lunch an had fantastic fun apps and drinks. We had the big mouth bites Buffalo boneless wings with blue cheese dip and I ordered mine with their new Fried Mozzarella the best fried mozza I have ever had and they are huge..can't wait to go back and get them again. Service was great the waitress we had was friendly and came by often enough to see if we need more drinks, dips ,napkins etc . Great relaxed casual place to go for lunch.. looking forward to go back next time we are in the area .
    2 people found this review helpful 👍

  • 5/5 Nestor Williams B. 9 months ago on Google
    I am going to be most honestly possible, in all my time eating in chili’s never but seriously never have the perfect and efficient service I see in my time by costumer on this restaurant. Sofia really continue to still be like that and the team that is what make big difference to other, this is something I never expect receive this service, the reason is simple other Chili’s have the normal way, you need to wait more than the actually waiting time. thanks for this service as usual
    1 person found this review helpful 👍

  • 5/5 Jasmine H. 1 year ago on Google
    I had a fantastic server today. Her name was Chloe. She was super jolly and attentive. The food I ordered was delicious. My kids loved her too.
    1 person found this review helpful 👍

  • 5/5 Rons K. 1 year ago on Google
    A good authentic American place to have a great food. Most of items on menu are prepared and served in proper way. Must try their burger.
    1 person found this review helpful 👍

  • 4/5 Ruby 1 year ago on Google
    Service was quick and friendly. Food was good and portions were big.
    1 person found this review helpful 👍

  • 1/5 Sarah 9 months ago on Google
    I used to love this place but the service has gone downhill. Most recently I walked into an empty restaurant and was told there was a 10/15 minute wait for the restaurant side or self seating on the bar side. I elected to sit bar side due to time constraints. I was initially greeted by the server, who then 20 minutes later sent the hostess over to tell me the section was closed and she would have to move me (which again required a wait period). At this point I chose to leave, and will not be returning this location. I understand and respect staffing shortages, but I do not appreciate my time being wasted
    1 person found this review helpful 👍

  • 1/5 Miguel B. 2 years ago on Google
    The food was very good but our server was not. I came to visit my family from Florida and decided to take them to dinner only for the evening to be ruined. I don't know her name because she did not even bother to say it. As my daughter was about to order something to drink she rudely ignored her and walked way, she had to ask her to come back. She did not once check up on us while we ate our food, when we were getting done she stated that we could pay at the table and left, we never saw her again. Nettles to say our experience was not good. I guess they were right about new Yorkers
    1 person found this review helpful 👍

  • 1/5 Ashley C. 2 years ago on Google
    Ok first off I want to say, my husband and I LOVE Chili's, especially this one... We go often and know a couple of the waitresses and bartenders by name and they know us (no prior knowledge). But today we went in and the place had maybe 5 tables. We were sat right away. There were 3 waitresses on. Took 10 min to get an initial contact by our waitress. We ordered drinks and our meal and asked for the chips and salsa (the best 😋). Once we got our drinks and chips and salsa, there were maybe up to 7 tables in the place, including the bar, people were being told there was a 15+ wait... And no, it wasn't due to covid regulations since we know from personal experience there are usually more people then this in the place. Once we got our food, my dish which is one of my regular (brisket quesadillas) didn't have it's usual side, I asked the waitress who promptly replied "no it doesn't". It wasn't till after I said that I usually got it that she said she thought it came with something and would go ask the cook. At this point we were done with our first beer, buy one get one so we both had two. Halfway through our meal, the waitress came back and only asked, "room for dessert?"... Mind you, we now had less then half a beer each... Pic is included what my plate looked like when she asked. She didn't come back again until she seen we were paying to say thanks. One of mine didn't even have brisket on it. Like I said we love this place, but... Today we have never felt so unwanted and in the way. It truly ruined the meal and experience that we love there.
    1 person found this review helpful 👍

  • 5/5 Kayla L. 7 months ago on Google
    Food was okay, took most of it home. The salsa and chips however, absolutely delicious and I definitely recommend them! Server was also great. Very attentive.

  • 4/5 Kenneth H. 7 months ago on Google
    After shopping at the Outlets, we came to Chili's for lunch. The service was good, but the foods were on the greasy side. I found the ribs didn't have any seasoning or marinated before it was cooked. All I tasted was BBQ sauce. The margarita was buy 1 get 1 free when we were there but it was very watered down. The server was very friendly and checked on us multiple times during our meal. Great location near the outlets.

  • 5/5 Nipun S. 4 months ago on Google
    Had a lovely time. Server Alex was supererb as a server. I ordered 8 chicken wings along with Shrimp Pasta. I liked Pasta more as it was well cooked with good cheese. Nashville chicken wings were ok as I feel the sauce was less but still they were too crunchy and mouth watering. Overall a nice place to go especially on a game night as they have Happy Hours.

  • 4/5 CHV 4 months ago on Google
    What a pleasure it was to be greeted by such a happy, enthusiastic host at the front door and then to get the same attention from our server, Cassidy. We’d joined their rewards program by providing an email previously so got free chips and salsa. Delicious! The 3 for Me menu is great - reasonably priced and includes drink, appetizer and entree. The tortilla soup was excellent, liked it better than the potato soup. The chicken sandwich was okay; preferred the burger which was great - patty was huge and juicy. Fries weren’t anything special, didn’t eat them. Definitely can’t go wrong with these prices and a lot of good food!

  • 5/5 ACE 1 year ago on Google
    We visited this on Friday and Bryan who was our server was great, very friendly and helpful. The food was awesome and the prices were great too. Great overall atmosphere and clean.

  • 5/5 A G. 6 months ago on Google
    It was a nice place to eat dinner with family. The chili fries were delicious and the kids loved their quesadilla. Our server was extremely attentive and made sure our drinks were refilled fast. Very friendly as well which added to the experience. As a Canadian I would describe this as a much better version of Montana's, especially in the service department.

  • 5/5 Aria M. 11 months ago on Google
    Great service, atmosphere, and food. To get a combination of steak, shrimp and chicken fajitas with great portions and prices. You can't go wrong, whenever I'm in the United States again I will definitely go back to Chili's!

  • 4/5 Aditi M. 6 months ago on Google
    We used to eat in Chili’s a lot when we lived in Columbia, SC. We missed it in Toronto. When we went across border this is the place we wanted to eat. Good was good. Mozerella bites were especially good.

  • 5/5 Lina 5 months ago on Google
    This was my first time eating at Chili’s. To be honest, I really wanted to eat at Olive Garden, but the wait time was killer. We opted for Chili’s and it was AMAZING!! I’m glad we ate here instead. I had the 3 for me deal and added on the dip trio. Woah. That decision truly changed the trajectory of my life, LOL! I had the skillet queso, white queso, and guacamole. The skillet queso was warm and overall just a treat to eat. I had the Oldtimer burger and it was a pretty big, juicy burger! BEWARE, the food is quite oily, so if you’re not a fan of that… this place definitely isn’t for you. Overall, I had a lovely time here with my friends and have been spreading the Chili’s gospel with all my Ontario homies.

  • 3/5 Miguel C. 11 months ago on Google
    Good place to grab some last minute food. Ordered the 3 for me with a dip trio to start and the main plate was the old timer burger. Foods were good for some last minute plan.

  • 5/5 Malinda B. 10 months ago on Google
    Their burger and margaritas are my favorite. Update May 10, 2023... We get their 3 for 10.99 or the three for $13.99. It's such a great deal. You get a drink your choice of a appetizer and your choice of the three items in that price category. You can easily walk away with paying about 25 bucks for a meal for two people. But of course, you need to tip on top of that. So it is usually about 35 to 40 for us after tipping everything. They're a little baked potato soup is good. The chips and salsa is good. We usually get those two things. We did the chips in the soup as well.

  • 1/5 antonio w. 11 months ago on Google
    Walked in and waited for the bartender to finish her text to be greeted, completely empty restaurant with the exception of maybe a table and a bar patron. Was told in what I took as a little rude "to go wait over where it says to go on the wall" sorry I don't frequent chili's lol. Then stared at my order for 5 minutes before someone came out and said can I help you. I went there for the It's Just Wings on Doordarshan sounded good. Fries and the "secret sauce" is nice but I'd imagine it's not made in house. Haven't tried the boneless wings but thank God I ordered extra sauce because they just pour the sauce onto the nuggets/boneless wings leaving them partially covered. Extremely unpleasant first time definitely won't be back

  • 5/5 Kate S. 1 year ago on Google
    First I have say I’m not usually a fan of the restaurant. But it was close by & we needed to kill some time. Plus my sister likes the drink specials. So we went in for 1 round that turned into three. 😂 Thanks to Lena our bartender after years of enduring my visits I now look forward to my next. She offered recommendations to help me find a drink I loved! She has such a wonderful energetic personality. She shows such kindness’s to all her patrons, you would think witnessing her conversations with others she was speaking to a close friend not just a Customer. We just hope the company knows how lucky they are to have Lena as part of there team!!

  • 2/5 Alice H. 8 months ago on Google
    the service was amazing, but the food not so great. My shirley temple tasted watered down and cheap, the mozzarella sticks were cold, my chicken tasted fake if that even makes sense, the steak was all chewy, and i got food poisoning from the shrimp. won’t be coming back but thank you to my waitress

  • 5/5 Ken S. 1 year ago on Google
    For a chain restaurant, unbelievable service and food. Probably the best Chili's experience I’ve had. Fajitas portion size and flavoring were excellent. Appetizers(cheddar bites and chips) also very good. Service was perfect….timely, sincere but not obtrusive.

  • 5/5 Linda W. 2 years ago on Google
    Haven't been here in 2 years since just before the pandemic hit, we live across the border in Niagara Falls and my father and mother always wanted to go across the border. This was one of our favorite restaurants!! This was our 2nd visit in 4 days across the border but we had to come here as it was 1 of my dad's favorites and sadly we lost him in July. My mom and I had a couple of our favorites. We are so glad that you carry awesome blossom onion petals now as they were absolutely fabulous and my mom loved her favorite Southwest chicken soup!! Lena was our waitress in the restaurant side and we couldn't have been happier as she was extremely friendly, cheerful, had a friendly smile and very accommodating! This young lady is a great asset  to your restaurant as prior to the pandemic, a lot of the serving staff and management were not so great!!! That's why we even had stopped coming here for a short time. The pandemic seems to have served you and us as well in one respect!! We are grateful for the changeover in staff. We'll be back for Lena and the new menu and happy hour!!!

  • 5/5 JASMINE J. 1 year ago on Google
    Jamie is such a pleasant face. She was terrific and lovely. Loved having her as our server! Defo comin back for the service!!!

  • 1/5 Laura R. 1 year ago on Google
    Ordered medium secret sauce burger (carmelized onions, lettuce, secret sauce, cheese) with chili instead of fries. (First weird thing about this place, one person takes your order, one brings out the food, and there's no relationship with one server to tip.). Order comes out as a burnt burger with pickles, cheese, and chili, with a side of fries. That's no where on the menu. Waitress didn't come over for 10 min so I got someone up front to swap it out. Next order comes with tomatoes instead of the carmelized onions. Why is it so hard to match a menu item? I wasn't asking for hold this, extra this, I just wanted the normal item. Chili has no beans in it, it's just saucy ground beef. And cold. Bathrooms were missing signs, locks, and toilet paper covers.

  • 5/5 Ramy S. 1 year ago on Google
    Really good experience here, food is great, service is even better! We never miss out on a fajita and a molten chocolate cake from here!

  • 5/5 Patricia P. 2 years ago on Google
    I was craving chips and salsa from Chili's. I had a free appetizer reward. I had a burger, my other guests had the honey chipotle crispers and the double burger. Food was good, Lena was an excellent server.

  • 3/5 DSG 2 years ago on Google
    I was not impressed with this location. The food was bland. The waitress wasn't to helpful or knowledgeable. The mixed drinks were somewhat weak. There are a lot more choices for food in the area. I would go somewhere else in the future.

  • 1/5 Marcela S. 2 years ago on Google
    I visited this location on Monday March 21 2022 with some friends. The entrance had a terrible smell of vomit, looked like the garden was being upgraded with some kind of peat, but smelled terrible. Then the grill where they made the burgers wasn’t working so we couldn’t have burgers or stakes, which was the only thing we were really craving for. The chicken tortilla soup was a very salted pure that we couldn’t finish, all beans tasted like they were straight from a can, some shrimp in the fajita tasted really bad, everything felt like it was frozen or coming from a bag, no effort for flavour or quality in the food at all. We left the restaurant feeling like never eating in Chilli’s again. Im not a review person but this experience was so disappointing I feel I have to share it.

  • 1/5 Diva M. 2 years ago on Google
    Host was unprofessional. Greeted us very poorly. Sat us down at a table that was to small. Waitress was pleasant though. Very friendly and checked on us and had us move to a bigger table setting. Food wasn't so good. Cheese curds had way to much seasoning on them. Nachos weren't very appealing. The cheese looked old. Steak wasn't seasoned proper and was very dry. BBQ ribs had a very unpleasant taste. Fries were right on point though.

  • 5/5 Kina J. 2 years ago on Google
    My family and I went there the other night as a party of 7. We were immediately greeted and seated. Our server was prompt and very efficient. Our food came out quickly and everything was cooked to perfection. We loved our experience and we can't wait to go back.

  • 5/5 Lee M. 2 years ago on Google
    Chili's is really pretty good. The seasoning on their fajitas is unique and really good. I have had the chicken wing salad with spicy ranch almost everytime, it's a great size and really good. Always fresh and crisp. The servers are attentive and the food usually comes out quickly. Expect a little longer food wait if they're busy. Be kind and take into consideration that staffing is difficult for restaurants.

  • 2/5 Ahsan A. 2 years ago on Google
    Food was good but got charged for desert that we never ordered. Highly recommended all future customers to please check your receipt before leaving the place.

  • 5/5 Mrz C. 5 years ago on Google
    My hubby and I had a lunch date today! He kept seeing the 3 for $10 on TV! OMG IT LOOKED SOOO GOOD! Our server was Audie and she was SOOO friendly and very hospitable! She made the experience great. She suggested great items and we loved them all. For hubby and I both to have a complete meal that included a drink and starter was a total of $21.76😍 We Are Fridays lovers but I think Chillis have our heart now! We also signed up for Chilis rewards and u get a drink or Chips and salsa Everytime u come for free along with other discounts throughout the year and something special for ur birthday. Must try. Great atmosphere and very clean place. I included pics of what we had for lunch😍😍😍

  • 5/5 Lisa F. 2 years ago on Google
    Cassidy at the bar is a can’t-miss night! She is OUTSTANDING! Her positive attitude during stressful, busy times and awesome laugh, is the best around Niagara County. We-and patrons near us—could not stop complimenting her attentiveness. Thank you; we will be back soon!!

  • 3/5 Carlos E L. 2 years ago on Google
    Waitress was excellent. She did everything could be done for us. However, the hostess took more than an hour to give us tables to our party, even though we asked separate tables to get them fast, she insisted to have us all together. There were many tables available. That is why. Not the service, not the food but the person who assigned the tables was the negative side of this rating.

  • 1/5 Lucas R. 2 years ago on Google
    We ordered from DoorDash and the steak we got was under cooked. We asked for medium rare and got raw pretty much. About 30 seconds on each side. That’s all I would say. Be careful


Call (716) 297-7326 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup

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