I love everything at Panera Bread. The broccoli cheese soup is delicious. The sandwiches are delicious. Portions are great, for lunch get the half size soup and sandwich, as the full size is way too much for lunch. I love that you make your own tea, as you can make it to your own liking. As there is a drive thru, it can be a bit time consuming to sit inside, or to get take away as they process drive thru with priority, or so it seemed. Oh and the bread is great too. The photos show the full portion of soup and sandwich, the sandwich did go home!!

All time favorite. Must try broccoli cheddar soup with bread and margarita flat bread pizza

I'm never one to post negative reviews, but I made an order at 10am.for delivery at 1PM. Got an email at 12:30 that they were canceling my order with no explanation. I called to find out way. They couldn't tell me, but said that there was a second identical order that wasn't cancelled(?) They said it was scheduled to be delivered between 1 and 1:15. 1:15 came and went. I called again at 1:30. They told me it had been picked up by Door Dash and were very rude to me. I have no way of even trying to trace the driver/order - if it even existed. It is now 2:15 and never showed up. I called them and was told that I needed to take this up with Door Dash. How does one do that when I was never provided an order number or tracking number? Six months pregnant and no food. I have worked customer service my entire life and am very disappointed in how I was treated and how this has (or hasn't) been handled.

Food is ok I recommend the chocolate croissant but the eggs is just ok coffee is meh. something good about this place is you don't need to talk to anyone because they have a little ordering tablet to use.no waiters

Manger Tom on duty was incredibly rude and had HORRIBLE customer service. He was waving his hands in my face because he had set the cone out I didn’t see it, instead of handling it as a manger should he was acting out of anger. I’ve heard nothing but complaints from not only customers but also employees. Coming from someone who works customer service I feel as though I would want to know. This locations manager is unprofessional and straight up rude.

I had a really good breakfast at this place. Good ambience. The service was good and it was quick. I will definitely visit Panera Bread in different locations and try the other items on the menu.

Broccoli cheddar soup was pretty good and so was my chicken sandwich but, my girlfriend and I had chunks of old food on our silverware…. So it’s safe to say I will never be eating inside the store ever again.

Went there for a quick meet-up with some visiting Canadian relatives and our big group of six were all able to find some delicious and freshly made entree for our liking. It was a Saturday evening but it was pretty quiet and we were able to have a casual conversation and catch up. It was cozy and warm.

The worst Asian sesame chicken salad I have ever bought at Panera bread…

This store and the staff were great! I placed an order on the app which gets delivered through doordash. Around the time the order was due to arrive I got a call from the store stating they were notified by a dasher that someone else had taken the order and wanted to know if i received it. I did not. They remade my order and worked with doordash to get a new driver and have my order delivered ASAP. They also threw in 2 coupons for free pick two, and two toasted bagels with cream cheese. The two employees I spoke with kind and quickly acted to correct the mistake. Great job and thank you for getting this hungry family our food!

Not the typical Panera. I like Panera in Texas. This one was horrid. The clerk was slow and untrained. The manager was too busy to fix issues but rang up the order, which still overcharged. Sandwiches were miniscule, and the chicken salad fell apart. There was very little chicken in chicken salad. I will be challenging the charge since the manager did not fix the issue. No military discount and pretty unclean. Not the Texas style quality. We should have left. Need new staff

I stopped by yesterday after a shopping trip. I live about 25 minutes away from this location. It was a lovely experience. I ordered breakfast, lunch and drink items through drive-thru. I did not catch the employee’s name, but she provided A++ customer service. She noticed that my iced chai latte drink wasn’t prepared exactly as it should be. She recognized the issue promptly and fixed it. There was a delay in preparation of my food and she communicated everything instead of just letting me wait without an update. I also had an issue with my order registering to my Panera card. Today, I called and spoke to Kim about the issue. She helped me sort it out and customer care fixed the issue promptly. I highly recommend this location.

The problem with the order, besides it being ridiculously expensive, was that I was really hungry, not having eaten a proper lunch that day, being on the road all day. I received a sandwich with ALL bread and maybe a quarter of that, turkey. And it wasn't Smokey at all. What's the point of calling it Smokey, when it wasn't? The whole $16.29 overpriced meal was a disappointment. Also, the Lemonade "glass" was half ice. 8 sips exactly and I finished it. You're selling overpriced bland food, most of which is bread and unsatisfying. I'm extremely disappointed. It was done really fast, probably because there were such few ingredients in it, besides the bread. I would've also liked the bread toasted but wasn't offered the option. It might've tasted a bit better.

Food was pretty good but it was my first time at Panera so I couldn’t really say if it was better than the other locations. Inside the restaurant was a little dirty (lots of crumbs on the ground and many of the tables hadn’t been wiped down between patrons) but overall it was an alright experience. The vibes were very similar to a small town McDonalds as the interior was quite outdated.

Love the positive atmosphere and love their smoothies and food. 😋😋 the service is rude and slow though at any panera i went too.

The best service of all that happened during a visit to Niagara. Panera is almost always the same, and a lot depends on the employees. It was delicious and pleasant here today. The workers were patient and very nice to our big family💓

Great food, good dining area, but I have had my ordered stolen / given to others before which annoyed both me and the employees. Food is expensive-ish but is worth getting as a treat every now and then.

Waited 20 mins for a Flatbread and salad. Flatbread had cheese barely melted. I think only received order when I did is because I complained. Girl making food said I don't know when your order will be ready maybe 5 minutes maybe more

Customer service was great, the cashier was very friendly. They gave us a buzzer - when your order is ready, the buzzer goes off. But when we went to pick up the order after the buzzer went off, it wasn't ready. Atmosphere feels like an old diner, lots of seating.

I guess they start "closing" 1hr before closing, the staff is too busy sweeping and having personal conversation to take an order and then prepare an order while the customer stands there waiting. They were cleaning all the tables and they had a lysol wipe sitting on every table, llus whatever bleach concentrate they were using on the floors, both of our eyes were nearly bleeding from the chemical blast in the air. Had to run with the food and eat in the car because it was so bad. Came back in to wash our hands, nearly vomited from the chemical smell, and this is a place that prepares food??? Is anyone in charge here?

I have read several posts regarding negative encounters with staff at this location and I have never had a single issue. The staff generally seems friendly and willing to help. I am posting as of today 1/12/22 they have some temporary hours due to workforce shortages. Hoping they will be a full strength soon.

Popped in front out of town and just grabbed soup and coffees. No issues with food, service, or cleanliness. Plenty of seating, easy to access, ample parking.

We ordered takeout for the first time recently and everything was pretty good and no mistakes. The service was very good too.

I came through the Drive-Thru at Niagara Falls and Maddy was incredible. She had the biggest most contagious smile that made the whole experience. We needed help with the menu and deciding what we wanted and she was so patient helpful. I wish she was there every time I come because she makes the whole experience better!

I love panera but this place got me little bit annoyed. Last 3 times the rapid pick order was not ready even though i was driving from nt. Or it's missing my drink cup and i have to stand in line to ask for one. What's the point of rapid pickup?!

I am part of the sip club and my cup is never ready even though the app says it is. Today I ordered bagels to be precut and they were not. The place always has a line to the door.

Newest review: Maybe don't order ahead... Again the drive-thru was the only thing open and I had to wait an hour to get what I prepaid for. But then I got home and half my combo was missing and they couldn't refund it over the phone and told me to come back in to get a refund, but every time I go, you can't go in. Manager was apologetic and girl at the drive-thru was really nice but after having an hour to prepare my order, you would think it would all be there. Old review: Order ahead because last 2 times I tried to order, they were out of stock of Mac n cheese and broccoli cheddar soup, the 2 things we were craving and went there for. At least online it tells you they're sold out

I just left Panera after ordering through the app. My order said to be ready by 8:19. I walked in at 8:14 prepared to Wait till 8:19 no problem. I was not greeted I checked my order already On the shelf , it had everything but a fruit cup. If I didn’t spend over $4 on it , I would of left! So I decided to stay and wait and I went up to the counter and asked the bakery lady if she could check for my fruit cup because it’s missing. She said they are working on it now. I then waited 5 minutes . I asked at about 10 minutes of waiting for a $4 fruit cup where it was ? Where the manager walked over and asked me if I needed any help and I explained the issue. She said they are making it now and then came back with it. I have worked in customer service and I know you were at least supposed to ask how your customers are doing and attend to them. I can understand if this was a sandwich but a fruit cup no unacceptable.

I’ve never thought something like this would happened to me. Long and behold it did. I wasn’t going to post this because people have slip ups from time to time. I am posting this because of the way the situation was handled. When I returned to Panera and notified the worker there was a fly in my salad he immediately took the salad and said “Ok”. Not a sorry or can I replace it with something else just “Ok” that shouldn’t just been brushed off you served a loyal customer a fly. There should’ve been a better way to handle the situation but not only that refunded me for my soup in which I wasn’t originally returning and snatched the bag with the soup in it. Panera need to teach their employees better mannerisms because they was that was handled is unacceptable!

Did a online order and picked it up pizza didn't have extra sauce because it's not the best, nor the soup was right. SMH. Lazy. Well there not the only so-called popular place not getting orders right & people want more pay what a joke.

My order was fine but every part of my poor girlfriends was messed up. Her sandwich had no mayonnaise when she asked for extra and there was miscellaneous noddles and lettuce in food that should not have contained either. This implies a dirty workstation with cross contamination.

They closed early today and the manager came out to let me know. All I wanted was my large unlimited sips, so she brought my drink out to me. The staff here is second to none!

Great place for weekday lunch! Got the southwest chile lime ranch salad with chicken along a side of baguette bread. Ordered the whole portion and came with a lot of food. Seating area was packed around lunch time, was able to find a small table. Waiting time was short for the food.

Overpriced for something I could have made at home myself better. I ordered the half size turkey avocado blt. I got soggy dicamillo bread, with a chunk of avocado and shredded turkey thrown in with an unnecessary amount of mayonnaise just glopped on top. It was gross. $10 for slop.

Wifes grill cheese was basically warm bread with cheese, tomato soup tasted like cheap ketchup. My chefs signature chicken sandwich was cold before I even got to the table, and over six bucks for a half cup up Mac and cheese was a disappointment. We won't be back, a complete waste of thirty bucks.

Not impressed. A "toasted" bagel should have at least a little bit of browned, toasted bread. Didn't ask for a bagel warmed up. Do better. Cream cheese is weird. One, they should put the cream cheese on the bagel, but since I had to do that myself I got to see the cream cheese. It was cold, but had the consistency of sour cream. It kinda tasted like cream cheese. Souffle was good. This used to be my place to get a bagel every once and a while. Used to be