The only thing good about this hotel is the proximity to Rainbow Bridge and Niagara Falls. The location otherwise is a little bit suspicious; the parking lot is poorly lit at night, and its located across the street from a helicopter place (which is empty at night) and a non-operational inn; I would not feel safe walking around outside at night. We arrived late at night/early next morning, and we saw individuals roaming the parking lot. On the note of parking, there are signs that indicate it costs $30 and is only for hotel guests. For those that believe its free, I encourage you to look at your bill and exactly what you are paying for; we were told ours is built into our stay and therefore non-refundable. They have a relatively small surface level parking lot and a smaller underground garage. At the time of my stay, 1/4 of the underground garage was roped off, presumably for repairs as I saw what looked like chunks of the ceiling on the ground. Additionally, the underground parking spots are extremely narrow, several cars (even sedans) we saw were parked over the lines and prevented someone from someone parking next to them. As far as I can tell, the hotel staff does nothing to ask them to correct their parking. Between the double parking and small parking garage/lot, this often means anyone arriving late (I'd say after 7pm) won't be able to find parking in the hotel lot and will be asked to park across the street at the inn (and you won't get a refund for parking because its built into your stay). (Even with the hotel parking lot at full capacity, if the underground garage was fully open, I question and doubt they would be able offer each of their guests room one parking space. Attached photo of the surface lot, keep in mind this is a 7 story hotel with at least 20 rooms on a floor.)

I had an incredibly poor stay at this hotel and would not recommend it to anyone. Upon checking in, the front desk employee was extremely rude, arrogant, and racist in his dealings with myself and other customers. He shouted at guests repeatedly instead of politely explaining issues. The hotel seems to have shady practices, adding hidden charges during check-in without explanation, despite the front desk employee's aggressive behavior toward customers. Furthermore, there was an armed guard present at checkout, which created an unsafe and uncomfortable environment. The hotel itself was in very poor condition. There was a water leak everywhere, leaving the entire place smelling of garbage. The elevator was broken and shaky. Someone even broke in through a parking lot window during my stay. Overall, this was the worst hotel experience I've ever had. Between the rude and aggressive staff, hidden fees, armed guards, broken facilities, bad smells, and security breaches, I felt unsafe and taken advantage of. I would caution other travelers to avoid this hotel at all costs until major improvements are made.

Before booking I read the other reviews for this hotel and I can report that unfortunately I found the negative reviews far more accurate than the positive reviews. Even though this hotel is within walking distance to Niagara Falls, I can say without hesitation do not stay here. Parking is a nightmare. The lot and the overflow lot fill up quickly, and then hotel staff tell you to park at the derelict hotel down the street. I can say that walking from that other parking lot to the hotel at night was nerve wracking. The parking on site is severely limited and a fourth of the limited parking garage is caution taped off with rubble falling from the ceiling and mold growth. Other parking spaces are blocked off with caution cones, and double parking appears to be fairly common. I saw several reviews that say parking is free, that is untrue. The parking fee is disguised as a facilities fee even when you are forced to park at the non functional hotel down the street. The rooms appeared to be clean, but clearly are older with signs of wear. There were pin holes in the black out curtains, visible cracks in the sink, and the ornamental ring around the sink overflow hole was rolling around in the sink. Be warned when you go to check out in the morning the line will be a nightmare. If you need to call and ask questions about your bill do not expect a response, the hotel staff deflect questions, and do not call back. Save your money, time, and a headache, stay elsewhere.

Booked hotel for location and pool. Arrived and approached checkin without the employee looking up and greeting us. Lobby smelled odd. Elevators reeked of pot. Pros: Location is close to border. View of Clifton Hill and Rainbow bridge. Cons: Attendants with little customer service skills, rooms that were filthy. I posted photos of this white powder on the floor near the windows, also we got the skyline room and the windows were full of smudges, making the view at night quite difficult. Parking was hard to find. If you aren't careful, like we were, you will accidentally park and find yourself with an extra $20.00 charge as the adjacent parking lot was not apart of the hotel parking. We had our parking cost in our hotel package. Located right by a helicopter pad so be prepared to hear that through the windows during the day as well. My stepson left his phone in the room when we checked out, and surprise surprise when we returned 20 minutes later it was no where to be found Do yourself a favor and book elsewhere!

Stayed here for 3 nights on early November 2022. I arrived at the hotel very late (around 10:30 pm) and was greeted by a kind receptionist. The room was okay — a bit dark for me — but pretty spacious. The hotel location is perfect, only a few minutes walk toward the Niagara Falls State Park where you can catch the Niagara Scenic Trolley ride. I love that they provide a small fridge, microwave, and ironing board in the room. Some points that I feel like can be improved are: - Cleanliness. When I arrived in my room, I found a candy wrapper underneath the bed, used tissue near the curtain and some food crumbs that I assume came from the previous occupant of the room. I also found a small stain on the bed cover. - The elevators worked just fine, but you can tell that they’re old. It would be great to change them to a new one. Overall, it was a great stay considering the price and location of the hotel.

My significant other booked this room for us & we were excited to stay here. However Tthe pictures are the exact opposite of what this hotel has to offer. Some areas are nice looking others need a renovation. It was dirty and smelled like sour mop water mixed with mold. I was highly disappointed when I arrived. When I went up to my room I was immediately hit with a moldy smelling scent. The staff however were friendly & willing to accommodate . Unfortunately that wasn’t enough. They moved me to another unit that was worse than the first. They say Peking is free however they actually charge $20 per night. The parking is very limited and fills up quickly even in the lower level deck. I ended up leaving and going to another hotel that was much better. I would not recommend staying at this hotel unless it’s your last choice !

I had a great experience at the hotel. The staff was very friendly and helpful. The room wasn't amazing but it was clean and comfortable. I don't have one complaint. The restaurant in the lobby was permanently closed while we were there. Not sure it was set to come back etc. but they should take down the posters advertising it. The Starbucks is also only open in the morning. They close at 11 am and have one girl working. She was great, but I felt bad that she was doing everything. The hotel is located at walking distance to the Niagara state park and the rainbow bridge. Makes everything super convenient.

NEVER AGAIN. This hotel may say that they don't have a guest by this name, but I'm posting as an affected party. (They also may say that they've resolved our concern, but they have not as of 9/8/2022) My brother and I stayed at this facility for the Labor Day Holiday, there were multiple concerns with the stay; some were immediately addressed, and some, I'm still dealing with 3 days after departure. This company issued MULTIPLE prior authorizations on my credit card each day during our stay. We understood that there was a $75.00 hold for incidentals, of which there was none, so that prior authorization was removed. A day after we checked out more pending charges appeared on my card. At that point I called the Wyndham, and they stated the pending charges would fall off, it just depends on the CC issuer. They also confirm the total amount I could expect to be charged for the stay. The CC issuer stated that they have to release the charges. One of the pending charges from the 6th changed to a posted charge which means I was charged $508 more than what I was supposed to have been. There are still over $490 in pending charges on my card for this hotel. In dealing with the hotel, they've stated that they can't find the $508.00 posted transaction and they don't know why it was charged. Even though, I was able to demonstrate that it was coming from their facility, they said there's nothing they can do, and that I have to dispute it. Due to multiple calls and emails to the hotel and calling the CC issuer many times, I informed the hotel I was disputing all charges (valid or not). I don't intend to receive a free stay; I just don't want to be charged for something I didn't agree to, nor for receiving poor service. Let's see what they say...

That's right! I stayed one night a very unpleasant experience. I came in on October 24 of 2023 with my family since we were in transit we had to stayed one night As soon as we walked in the customer service representative had a temper and a rude attitude, that was our greeting as we approach the counter. As I ask questions about the booking price he said don't be rude ,be patient and let me do my job. As my family and I are standing we looked at each other and wondering what he is talking about. He started saying if you break something, smoke etcetera, you will be charged. We felt that we were treated like children and extremely disrespectful. Besides an ugly customer experience, the room carpet was filthy plus an odour coming in. What an unfortunate !!!!! experience from someone that has no core values to represent a world wide chain company.The way we were treated WE felt homeless begging for a place to stay During our transit we stay in New York at the Residence Inn by Marriott and at the Residence Inn in Arlington Capital view in Virginia, exceptional , professional, respectful and caring staff. Definitely, I will stay with them what a humble team. Never again! and the room was starting from $ 80 dollars but he charged us 119.95 plust taxes a total of 167.50, No breakfast, condiments tray was poorly not enough to make a good cup of coffee. While at the counter someone bought 2 cans o energy drinks $17.00 for the two the man questioned the price but no he(the customer service representative) instead argued What an unfortunate situation!!!!!

We had a sky view suit…it was absolutely beautiful and sexy! The jet showers were the bomb too! The location was close to the falls. The service was friendly at the hotel. The only thing was the restaurant/bar was not open. Parking was $19/night. However, we’d love to stay there again! I have read mix review about the hotel, maybe bc they didn’t say in the sky view suits. Great deal for my money!!!! -From Cincinnati, OH

Staying here was a little disappointing. We had to pay 20$ for parking per night and it was advertised free. The restaurant was closed so was the bar. So therefore no continental breakfast. We had no towels in our room for showers. The Starbucks was also closed. The staff was extremely friendly so that was awesome. We had reservations for 3 nights and only stayed for one and moved to the Sheraton across the street. We got our money back for the 2 nights only so we did stay for the first night.

Rooms were basic, clean, and had a very small fridge. Just fine for what we needed. Only downfall, the lobby area for checkin and their small Pantry item area is small. (sorry for no pics) This hotel has A LOT of rooms and 2 extremely small elevators. So depending on your arrival time/departure, and if it's peak season, or not, you could be waiting for awhile. Seemed fine on our first day, but by our second, hotel was packed. Other visitors checking in, trying to get through lobby and into elevators was a bit chaotic, especially if you are traveling with very small children. Felt like standing room only on a subway. The Starbucks inside is only open til 11am. Oh, and you cannot gain access into the building via the underground parking without a keycard. They do have a nice fitness area and indoor pool. The employees and security are pleasant. Plus, it was a great location for walking around town and visiting the Falls!!.

We didn’t stay, we went through the lengthy processing of cancelling our reservation after checking in. We arrived at the hotel and were bombarded by additional fees we had to pay, disappointing but we can move on. Then we went into the room. It was dark and dingie and smelled stale And of smoke. No big deal it’s a hotel. We left for dinner and came back. When we came back we turned the heater on, it smelled like burning, very strongly. I let the heater run because I thought it was just dust. For 20 minutes the heater ran and the smell only got worse. The more time we spent in the hotel the more we realized the room definitely smelled of stale cigarette smoke and urine. It was so disappointing. There was water damage everywhere, the room wasn’t very clean. Horrible! It took us over 3 hours to figure out checkout because it was so busy and there were so many people trying to check out or switch rooms due to the misleading advertising about the hotel amenities. I will never return to this hotel and it honestly has turned me off of all Wyndham hotels.

Dump doesn't begin to describe this place. I wouldn't pay $20 to stay in a room here again. Disgusting doesn't even cover it. After spending 8 hours on the road, I walked into a room where the bathroom door did not fully close and the toilet leaked all over the floor. Curtains were beyond gross. The windows appear to not have been washed since whenever the place first opened. The elevator was horrifically small and jerky. We did get moved to another room, which was equally as dingy and unclean. DO NOT STAY HERE. My mother's room was just as gross.

Small hallways, small elevators, kids running around the hotel play hiding seek non stop. Loved getting charged $20 a night for parking to have to literally shovel my car out of their parking lot. More than half of the restaurants are closed to covid, the hotel bar and restaurant were closed.

No one picked up the phone at the front desk. There were 5 hockey teams running coach and parent free up and down the halls. They broke both elevators. Ran up and down the emergency exits slamming doors. All of this continued until 1130pm on both nights so we didn't get much sleep and were wiped for the next days events. Staff was unhelpful and many other people checked out. We stayed. Corporate gave us free points to stay at any hotel in their franchise which helped.

The hotel is average at best, and on top of that, the fire alarm is ANCIENT, doesn’t work well, and barely woke us up. We had an incident where the fire alarm went off at 12am, and an entire fire drill occurred before we even realized what happened. By the time we got downstairs, the fire department had already cleared the building! Multiple people were able to attest to the same story as us. I felt bad for the many families with kids who were woken up overnight—but, at least if there were a real fire, they knew to get out of the building ASAP. Very scary!!!! The only reason I gave 2 stars instead of 1 is because the manager was helpful/caring and gave us a refund

Hotel is a little old fashioned. It can use an update. The advertisement of this place on the internet look nice but when you go in person, the outside front of the building can use some remodeling. We stayed our last night here. I don't think I would recommend this place. I enjoyed our few nights at the Sheraton Niagara Falls hotel in Canada much better. We had a wonderful Falls view from our room at the Sheraton. This hotel do not have any good views at all

Hotel was chosen because they had a nice, upper scale, restaurant. I even brought something a bit dressier to eat there. Find out the restaurant is closed down, indefinitely. They did have a small bar that serves beer and wine. The Best thing about this place was the bartender, Frannie. She made the stay fun, Thank you Frannie! The room is tired and in need of upgrading. The fridge was turned off when we got there and when we opened it, it smelled of vomit. We reported to the front desk and the man laughed about it. I've seen worse, however, for what we paid here, we were overcharged with the restaurant closed down and the lack of courtesy from the staff.

I don't know what all the negative reviews are about. It was a nice place to lay out head down after a long day walking at the falls. The rooms were clean, and staff friendly. Our room didn't have towels, but it was an oversight and they were more than happy to bring some up. It was no big deal and were apologetic. And another upside you can see the fireworks from your room.

Stayed for a two night trip with my wife and son. The hotel had a great location and was very clean. The Bar and Restaurant was closed which was really disappointing but it did not take away from our stay. The location is great and within easy walking distance of everything you needed. Would definitely go back if we ever visit Niagra again.

Everything was absolutely lovely, staff super nice and helpful. Nice indoor pool which was chilly but kids had tons of fun. Only like 10 minute walk to Niagara Falls Park. Restaurant is closed so no breakfast included. Only part that stunk was paying $20 a night for parking at hotel. We enjoyed staying there. Clean rooms, comfy beds, hot shower.

What can I say you get what you pay for... First impression the outside needs some updating. The area looks like a zombie apocalypse. Checking in to the hotel was fine. Our room was clean, the windows were filthy. They should take some time and clean them every season. Don't expect any grand views. You will not get them. Bathroom needs an update. Clean the rugs in the halls and room. So filthy. Pool needs an update as well. There is paint cracking in the pool and the walls. After 10 minutes I couldn't stand the smell in there I had to leave. The windows in the pool area are also really gross. The elevator had the smell of pot once in a while. They were nice enough to bring us extra towels. The beds are a little hard and my back was hurting but that was just preference. I don't think we would go back and we would try to stay at the Seneca hotel or go over to Canada.

Not an awful hotel-but they do charge a parking fee and place a hold on your credit card for incidentals. The pictures are much prettier than the actual place. The pool was cold and the floor of it was crumbly. The floors in the hallways definitely need a good cleaning. The room was overall ok. The windows are not able to be open and there was droplets of water on them. The floors in the room were off some and definitely needed to be leveled. The beds are sort of uncomfortable but the pillows were great. The shower needed time to warm up so don't expect to jump in and get a hot shower right away. Overall not bad for the price for a room and the location was good.

I would definitely not recommend this hotel unless its the only option. The room was okay but was kind of dirty and the windows were practically useless due to how dirty they were. The bathroom was nice for the most part but the shower was outdated and dirty. Not to mention there was a bug in my room. Having a pool at a hotel seems convenient and nice but it was extremely nasty. The amount of hair balls was insane. The total count was definitely in the double digits. The lobby was nice and modern and the staff were nice but the elevators were kind of small. Parking lot was also kind of small considering how big the hotel is. Overall not a good hotel.

The front desk man, the bartender, and the housekeeping team were on top of things. The hiccup is in the restaurant and hotel upkeep. The restaurant is not open except for the breakfast buffet and the team running that is in need of training. In the restaurant there is a cold drinks display that is literally 80% empty, as is the Starbucks display case. It's just not a good look. The elevators sound and feel like they are on their last leg. The hall carpet on the 6th floor is torn and a tripping hazard in some places, and the exterior of the building is in need of repair. This hotel could be much better instead of just good if it got a little more attention.

The hotel looks like they spent too much for the lobby to look good so rooms are worser quality. Hotel/rooms look pretty old but it’s in a great location. Elevators also close too fast and are pretty much broken.

The room has an awful odor. Not sure what the smell is, but my family thinks it smells like mothballs. We are staying for 2 nights. I'm going to see if I can suffer through. The windows needs a good cleaning. The location is wonderful with walking distance to everything.

Derrick was a life saver. My lift for my electric scooter just split in half. And I couldn't get it to be fixed as I need to have my scooter. We found him at the hotel where we were staying. He fixed it and saved the day or my vacation to speak of. He knew what he was doing. I recommend you to give him a big raise or applaud him for a great great job!! Be glad you have him on your payroll. Your staff that night are great than when I checked out. One of the staff members, when I checked out, had no personality at all.

Room was NOT clean and did not smell fresh. Heavily soiled furniture. Non working phone with NO buttons. Windows SUPER dirty so the extra pay for the view was a WASTE. Could hear EVERYTHING from adjacent room as if they were in the room with me.Random fee added to my bill. I am appalled this hotel is linked to the WYNDHAM brand. Very much below my expections especially for $300 a night. Hotel is in a good location to attractions.

Check in went ok but slow. They charged $30 to park outside in their parking lot. Elevators were dirty and old and had pictures that were scratched up. Hallways to rooms carpets were stained and dirty. The room looked fairly clean but had odd smells. The view from the room was of dirty parking lots and some apartments in the distance. The tub felt like the bottom was broken out and they put a big sticker over it and water would pool in the middle of standing in it. The sprinklers had the rings on it to make it look better but it didn't fit so it was just partially hanging on. The shower head needed to be cleaned. The towel or the towel rack had short and long hair on it. The refrigerator made condensation on the box that was in it. When I checked out it took ten minutes just standing there after I gave him the key and then the guy told us that we needed to pay for parking again because the person that checked us in didn't do it correctly. Spend more if you are able and go somewhere else. Was not worth what we paid. Stayed in room 617.

Awesome customer service, friendly stuff.Parking is free. At this moment the restaurant is closed but that I knew before checking in as it's posted on their website. Rooms were clean and nicely stocked. The only thing I didn't like were dirty windows. Also swimming pool is not the best.

Hotel is very clean. Did not like the beds at all because the mattresses are very hard and made my back hurt, but I realize that's a preference thing. Awesome location, about a 10 minute walk from the falls.

I booked the sky suite for my birthday weekend. It was great! I loved the lights that changed colors! However, for the price, I expected it to be a little cleaner. The rug and couch were visibly stained and the kitchenette area wasn't swept completely. I had to do a bit of cleaning myself to feel more comfortable. The staff was super friendly and helpful.

After our other hotel reservation fell through my husband and I were able to practically walk right into the hotel and book a room. The atmosphere was calming, the rooms were very clean with a great view. AND there is a Starbucks right in the lobby. Love this hotel for a no-fuss stay while visiting Niagara