1/5 Apoorva T. 8 months ago on Google
The
WORST
Marriott
property
ever!
Filthy
rooms,
rude
staff,
non-existent
general
manager
-
absolutely
pathetic
experience!!
Day
1
-
due
to
our
flight
delays,
we
checked
in
at
5am
and
ended
up
taking
a
red-eye.
The
front
desk
staff
was
quick
to
get
us
to
our
room.
We
had
booked
a
2
bedroom
family
suite
and
an
additional
room
for
our
family
of
11.
We
got
in
the
room,
noticed
that
coffee
cups
weren’t
stocked,
missing
towels,
missing
amenities
(we
had
requested
a
microwave),
no
water,
and
most
importantly
dirty
rooms
with
spilled
coffee
stains
on
the
window,
and
dirty
bathtub.
The
food
from
the
previous
guests
was
still
rotting
in
the
mini
fridge.
Naturally
we
called
many
times
to
speak
with
a
manager
and
experienced
further
disappointment.
Manager
1
-
Carlos
-
he
was
more
interested
in
arguing
with
us
about
how
WE
did
not
read
the
room
description
and
how
he
was
doing
us
a
FAVOR
by
comping
the
cost
of
the
microwave.
Extremely
rude
and
disappointing.
We
asked
to
get
the
room
cleaned,
he
said
housekeepers
start
at
8am
so
we
have
to
wait.
Manager
2
-
Anastasia
-
She
seemed
to
be
the
only
person
who
actually
took
the
time
to
hear
us
out
about
our
experience
and
gave
us
breakfast
vouchers
to
make
our
experience
better.
I
asked
for
the
GM
and
she
politely
asked
me
to
first
work
with
her.
Sadly,
she
too
failed
to
communicate
internally
and
our
experience
was
still
poor.
Manager
3
-
at
the
time
of
the
check
out,
we
asked
for
Manager
2
but
only
Michelle
was
available.
Her
lack
of
empathy
and
compassion
was
evident.
She
did
comp
few
charges
from
our
family
suite
which
I
appreciated
but
there
was
0
effort
made
to
make
things
right.
Housekeeping
-
this
was
a
HUGE
miss.
I
mean
look
at
the
pictures
and
tell
me
if
anyone
would
pay
to
live/bathe
in
a
place
like
this?
Poor
service
-
they
never
stocked
coffee
cups
for
our
room.
After
calling
and
asking
them,
they
failed
to
send
people
to
the
room
with
our
requests.
Milestone
breakfast
-
they
call
it
VIP
breakfast
but
it
was
worst
than
anything
we
have
ever
experienced.
Extremely
RUDE
restaurant
staff,
and
the
lady
who
served
us
kept
asking
for
a
TIP!!
So
wrong!!
I
will
be
taking
this
up
with
Marriott
Corporate
as
well.
There
needs
to
be
a
stronger
audit
of
this
place
of
some
sort.
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