1/5 Rachael P. 5 months ago on Google
Worst
hotel
stay
ever!
When
checking
into
our
room
we
noticed
the
heater
cover
on
the
floor.
We
called
the
front
desk,
who
sent
up
a
very
friendly
but
not
helpful
maintenance
man.
The
maintenance
man
sent
up
his
supervisor
as
he
wanted
to
ensure
the
room
was
safe
for
my
service
dog
and
infant.
When
the
supervisor
came
up
he
was
rude
and
acted
like
it
wasn’t
a
problem.
His
solution
was
to
scotch
tape
it.
I
went
to
my
car
to
grab
a
few
items
and
when
coming
back
into
the
hotel
the
maintenance
supervisor,
maintenance
man
and
staff
at
the
front
desk
were
talking
about
my
family/
concerns
in
a
very
derogatory
manner
(obviously
not
realizing
I
was
standing
right
there).
When
I
returned
to
the
room
I
went
to
plug
in
my
cell
phone
by
the
bed
and
noticed
the
electrical
socket
was
protruding
from
the
wall.
Due
to
the
manor
in
which
our
previous
concerns
were
handled,
I
didn’t
feel
as
though
I
could
report
this.
The
hotel
also
has
a
no
smoking
policy
which
isn’t
enforced.
The
guests
in
the
room
next
to
us
were
constantly
smoking
pot
to
the
point
the
hallway
and
our
room
were
stunk
out.
We
travel
to
Niagara
every
November
for
Colour
the
World
Orange
and
have
stayed
in
this
hotel
before.
However
due
to
this
experience
I
will
never
stay
here
again
nor
recommend
it
to
anyone.
Overall
we
felt
our
room
was
not
safe
and
our
concerns
were
not
taken
seriously
but
instead
we
were
the
topic
of
a
rude
conversation
by
the
staff
right
at
the
front
desk.