2/5 Jonelle D. 1 year ago on Google
Overall
a
disappointing
experience.
I
had
called
about
4
months
early
to
book
a
bachelorette
party
for
various
spa
treatments
(massages,
pedicures,
manicures)
and
to
use
the
pool.
After
calling,
the
spa
called
me
three
times
with
changes!
I
understand
things
happen,
but
I
was
booking
an
appointment
for
7
girls
and
wasn't
overly
impressed
that
they
kept
trying
to
change
things.
They
told
us
they
only
had
2
masseuses
present,
instead
of
3
originally
promised,
then
tried
to
change
the
start
time
of
our
appointment
to
10:30
am
instead
of
11.
When
trying
to
change
the
appointment
time,
I
told
them
unfortunately
no,
we
had
people
coming
from
out
of
town
and
couldn't
make
it
there
that
early.
We
arrived
at
the
scheduled
time,
granted
we
should've
been
maybe
5
minutes
earlier,
but
a
bunch
of
the
girls
were
coming
from
out
of
town
and
we
ended
up
getting
there
right
on
time.
The
woman
at
the
desk
insisted
our
appointment
for
one
of
the
pedicures
was
supposed
to
start
at
10:30,
even
though
I
had
refused
the
time
change
on
the
phone,
then
proceeded
to
be
quite
rude.
I
showed
her
the
confirmation
times
that
the
spa
had
sent
via
email
on
my
phone,
she
proceeded
to
tell
us
"well
you
still
should've
been
here
at
10:30
to
sign
the
forms"
as
though
it
was
somehow
our
fault
for
arriving
at
our
scheduled
time.
We
signed
the
forms
in
approximately
2
minutes.
After
some
of
the
spa
treatments
had
started,
I
went
back
out
to
the
front
desk
to
ask
about
the
10:30
pedicure
appointment
and
when
we
would
be
receiving
it.
To
which
the
lady
said
"I
don't
know
if
we
can
fit
that
in,
since
it
was
at
10:30"...
after
showing
her
my
confirmation
for
11
on
my
phone!!
Eventually
they
were
able
to
fit
in
the
appointment,
but
not
after
leaving
one
of
the
girls
sitting
there
for
almost
an
hour
after
her
appointment
was
supposed
to
start.
Disappointing
given
we
were
the
only
ones
at
the
spa,
and
had
spent
well
over
$1000
from
7
different
spa
treatments
for
the
morning.