Planned Parenthood - Niagara Falls Office

Medical center Family planning center Abortion clinic

😠 I had a very unpleasant experience here yesterday and would love to make a formal complaint about the nurse who came in to do my intake forms but the contact button on their website doesn't link to anything. If you want to feel safe and unjudged in your health care environment, dont go here. People often mention time, appointment,


Address

750 Portage Rd, Niagara Falls, NY 14301, United States

Website

www.plannedparenthood.org

Contact

+1 866-600-6886

Rating on Google Maps

2.90 (18 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: (Martin Luther King Jr
  • Tuesday: Closed
  • Wednesday: Closed
  • Thursday: 9 am to 5 pm
  • Friday: Closed
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: time (12) appointment (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kandace W. 5 years ago on Google
    I had a very unpleasant experience here yesterday and would love to make a formal complaint about the nurse who came in to do my intake forms but the contact button on their website doesn't link to anything. If you want to feel safe and unjudged in your health care environment, dont go here.
    6 people found this review helpful 👍

  • 1/5 Doris G. 6 years ago on Google
    After moving back to N.F. after being gone for 17 years its not easy switching over your health care providers. Especially since a lot of places have scheduled dates far out for new patient appointments... so I was very happy to get an appointment here within the same week but after going to this location I am very upset with the amount of time it takes to be seen by the doctor. I waited 2hrs to be seen by the doctor before I finally walked out of the room and seen all of the nurses just standing around talking. When I walked out they then called me on the phone to discuss me walking out. Being that this is not the first time that this has happened at this same location there is nothing to talk about at this point, my time has been wasted once again, just sitting for 2 or more hrs! What I want to know is why every appointment I've had, had a long wait time when there is no one else in the waiting room????!!! The place is practically empty so what's the hold up? I see now... everyone's standing around talking. I'll go elsewhere for my health care needs. Somewhere where my time is valued! If I could I would give them a -5 star rating but they get 1 star for the quick time they're able to get you in an appointment.
    6 people found this review helpful 👍

  • 3/5 Hazal B. 3 years ago on Google
    I rarely do bad reviews but I have to say something for here. I went there yesterday. I set an appointment for 10 AM and I didn’t get anything by 11 AM. As my husband had to go back to work and couldn’t wait longer, I had to chase the nurse 2 times to get someone to come and do it already. At the end they did but as I didn’t have any time I had to rush out of the place without getting any “after-care” recommendations. I don’t know what’s going on but time management is horrible here. If I will wait 1 hour, then why did I do online appointment and check-in? Rather than that, everyone is lovely, they make you feel comfortable and explain you all. The only problem you gotta catch them :(
    4 people found this review helpful 👍

  • 1/5 Jeremy K. 2 years ago on Google
    One of the slowest and rudest Planned Parenthoods I've ever experienced. Waited 4hrs with my fiancee for an appointment that shouldn't have taken longer than hour. The receptionist was beyond rude and was lazy and kept giving is options that didn't require her to fill out the paperwork.
    2 people found this review helpful 👍

  • 1/5 Peewee R. 2 years ago on Google
    i been trying to get help all you get is we are not doing that at the moment.i been living with gender dysphoria for over40 years. plain to see only help i will ever get i putting the gun to my head.. i am done. its the same with evergreen also no one cares about you..cant do this anymore.. .
    2 people found this review helpful 👍

  • 5/5 Rocio N. 6 years ago on Google
    The ladies there are WONDERFUL. I love coming here wether is for my birth control or just the annual check up/cancer screenings, etc.
    1 person found this review helpful 👍

  • 2/5 Gabrielle D. 3 years ago on Google
    it was my first time going. Granted I didn't know everything to expect for this visit but I have some common sense. Now maybe I take things to seriously but I personally felt judged the whole time and my appointment was at 9:10am they weren't busy. Another woman comes in after me and they call her in first. I was there for a little over an hour. I personally thought it was unprofessional. 🥺
    1 person found this review helpful 👍

  • 1/5 Kira “KeKe” M. 2 years ago on Google
    So freaking slow! Had an appointment at 3:55 and still sitting here at 5!
    1 person found this review helpful 👍

  • 1/5 kakashi h. 3 years ago on Google
    Been standing at the window nobody here been like 10 mins does anyone work here what is this?

  • 1/5 Brandon C. 5 years ago on Google
    Absolutely and entirely uneducated. Completely unorganized. Highly recommend anywhere, but here or planned parenthood in general.

  • 1/5 Lollipop C. 7 years ago on Google
    Horrible!! they take 4ever there so slow here.. They leave you sitting in the room without coming back in 4 an hour when all u need is a shot!!

  • 2/5 Lex W. 1 year ago on Google
    I arrived 45 mins early and I still waited 30 mins past my appointment time to see a doctor

  • 5/5 Jackie 1 year ago on Google
    Before going into my appointment, some of these reviews made me worried that I would have a bad experience. HOWEVER, I had a *great* experience. I waited about 20 minutes before i was taken to a room by a nurse- I was in and out in about 50 minutes. ALL of the staff were very nice and friendly. I definitely felt comfortable there without any judgement. This was my first time going to Planned Parenthood (its much easier & faster to get an appointment at PP compared to a typical OBGYN, and they accept most insurances) for an annual exam, I will definitely go back in the future.

  • 5/5 Renpeach 8 months ago on Google
    Don't listen to the negative reviews. Here was great! The receptionist was friendly, they got me right in. They were very informative and did my procedure very quick and seamlessly (got the arm implant). They definitely know what they're doing. I was scheduled for 2:15 and was out by 3! Definitely recommend here over other planned parenthood clinics in the area.


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