Niagara Falls Memorial Medical Center image

Niagara Falls Memorial Medical Center

Dentist ā€¢ Hospital ā€¢ General hospital ā€¢ Gynecologist ā€¢ Internist ā€¢ Surgeon ā€¢ Hospital department ā€¢ Cancer treatment center ā€¢ Infectious disease physician ā€¢ Care services

šŸ˜ Great people but dirty facilities. Emergency Room (ER): Intake was fast and care was provided in a timely matter. Staff was well educated and informed. They communicated clearly with patient. The level of care provided was fantastic and they do a great job of prioritizing cases and making sure you... People often mention hospital, staff, care, room, hours, told, time, nurse, pain, patients,


Address

621 10th St, Niagara Falls, NY 14301

Website

www.nfmmc.org

Contact

(716) 278-4000

Rating on Google Maps

2.30 (219 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (56) staff (45) care (34) room (28) hours (24) told (24) time (22) nurse (22) pain (20) patients (19)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Janelle 6 years ago on Google ā€¢ 16 reviews
    Great people but dirty facilities. Emergency Room (ER): Intake was fast and care was provided in a timely matter. Staff was well educated and informed. They communicated clearly with patient. The level of care provided was fantastic and they do a great job of prioritizing cases and making sure you are being cared for even if you are a lower priority due to severity of injury/illness. On the other hand, the place is dirty. On multiple occasions, I've noticed that the patient rooms in the ER have filthy floors. I would expect them to be much better cleaned. Some floors look like they haven't been cared for in weeks. Other hospitals in the area are immaculate. NFMMC is not. It's gross. Hospital: The staff are caring and communicate well with patients and their families. They seem to care and I feel that the care is above average. Again, the cleanliness of the facility leaves much to be desired. Also, it is in dire need of updating. Rooms have 15+ year old wallpaper. Why not spend a little and give them a fresh coat of paint and get rid of the time warp? Also, the floors are dirty. Not as bad as the ER but they definitely leave a bit to be desired. If I'm in a hospital, I expect cleanliness to prevent the spread of infection and disease. That includes the floors.
    13 people found this review helpful šŸ‘

  • 2/5 Alex B. 1 year ago on Google
    Emergency intake staff was rude and borderline incompetent. They had private conversations on their phones, used foul language, were unhelpful to patients and laughed at peopleā€™s expense. My wife came in with a spinal injury and due to the incapable staff was somehow taken off the waiting list. We waited for 5 1/2 hours to be seen. The staff was unapologetic and truly unpleasant. They were unhelpful and unwelcoming which made our emotional and stressful visit even worse. I would choose any other hospital in the area over this one in the future. To say it was a disappointment would be putting it lightly.
    12 people found this review helpful šŸ‘

  • 3/5 Tami D. 5 years ago on Google
    We went here for the first time for a CAT scan. We were treated well and the receptionist was kind and caring. My husband was taken in a timely manner. I guess it was a little different in the back, where he went. But he just said it was slow moving. Our only issue today was, we parked in the ramp, not knowing where to go. We were never told that there was parking right by the correct building. Therefore we had a long, long trek. There's a reason why a CAT scan was ordered. Not feeling well and difficulty walking, it wasn't a great experience.
    9 people found this review helpful šŸ‘

  • 4/5 Bobbi B. 2 months ago on Google ā€¢ 46 reviews New
    I had a really good experience for the 2nd time in the last few months at memorial. All the nurses and Dr's were very nice and professional and great at their job. I was diagnosed with 2 ovarian cysts at the end of visit. I did wait 8 hours in waiting room to be seen which is why 4 stars and not 5.

  • 1/5 joey m. 9 months ago on Google ā€¢ 10 reviews
    My missus came in having severe allergic reactions , eyes swollen shut throat close to the same . Have currently been waiting two hours while 3 homeless sleep in the picture making noises unbothered by staff or security . Admission lady just sat and ate doughnuts on her phone ignoring anyone trying to get her attention . If your sick or hurt drive the extra distance to Lewiston or Tonawanda because this place is a zoo
    5 people found this review helpful šŸ‘

  • 1/5 Madison M. 1 year ago on Google
    I had a head injury , head busted wide open & leaking blood, and they brang me in the ambulance. They pulled me in and swung me to next to a bulletin board ?!?!?!?!?! Nobody offered anything to cover my wound until given a room or any assistance. I laid there helpless , not helped and left to clean up my own gushing blood with my flannel. After about 10 minutes of still no room and being placed next to a bulletin board with no help not once offered by any nurses , I then left as they directed me to the door full of blood. This hospital is clearly over workered , understaffed , or whatever they case may be however how i was treated was unacceptable and I should have never been taken there due to my circumstances. Youā€™re better off taking the drive else where!!!!!!!!!!
    6 people found this review helpful šŸ‘

  • 5/5 Mary W. 1 year ago on Google
    My 16 year old was in the ER Tuesday night into early Wednesday morning. The nurses we had we phenomenal! There is an ER nurse by the name of Cass who was absolutely amazing! The doctor was amazing! They saved my daughters life if I could give 100 stars I would! Fantastic bedside manner, we didnt have to wait for answers, they were on top of it 100%! Truly the most caring wonderful nurses and doctors there are!
    5 people found this review helpful šŸ‘

  • 1/5 blue p. 1 year ago on Google
    the staff here is rude and unprofessional. I called to ask about results of a test I did here and the person that answered sounded annoyed and then hung up before I can even respond. also the emergency room is slow and they blame it on them being understaffed. a girl came in the ER puking and having diarrhea and they said they couldnā€™t see her for 12 hours and also wouldnā€™t give her any type of diaper or covering for her diarrhea, they said she canā€™t have anything until she gets a room. a very sad excuse for a hospital, if youā€™re dealing with an emergency do NOT come here.
    5 people found this review helpful šŸ‘

  • 1/5 K13 M. 10 months ago on Google
    This has to be one of the dirtiest hospitals I've ever visited. Grant it it was a Sunday afternoon but doesn't anyone work there? We were there approx. 3 hrs and we saw literally 3 people that worked there. Not one person at the service desk the entire time there. No food service for visitors. We were sent down to the vending machines and the whole area was filthy. Supply's very limited and the microwave appeared as if it had never been cleaned. I was telling my partner that I would rather die than end up in this hospital. Also after being back home and trying to call in to talk to our family member we have encountered nothing but pure rudeness from the nursing staff. Asking a simple task of asking them to relay a message to family member and it not getting done on multiple attempts. I'll bet when it comes to getting their payment someone is all over that? Just saying.
    5 people found this review helpful šŸ‘

  • 1/5 A Wild N. 2 years ago on Google
    I sadly have to come here monthly for blood work and appointments. I try to get there right at 7(when the lab is supposed to open) so I do not miss a bunch of work. The registration lady, that had a plaque saying she has had 28 years of service, does not even acknowledge that I or anyone else is waiting. 11 times out of 10 I have to go up to her little window and ask her what time she opens. Even thought I know its 7am and it's well after at this point. It should not take double or three times the time to register as it does to do a lab. If my insurance gave me any other option.. I would take it for sure.
    4 people found this review helpful šŸ‘

  • 1/5 Jordan S. 2 years ago on Google
    Alexander Collochio, the CEO, fired staff who refused the covid vaccine. Regardless if they had adverse reactions in the past. Regardless if they had prior infection. Regardless if they had a religious exemption. He defended his decision by saying ā€œIt is proven that the vaccine reduces transmission of the vaccineā€ [sic] Assuming he meant transmission of the *virus*, I wrote respectfully to ask what the proof was. Surely theyā€™d be happy to share the ā€œproofā€ he referenced to make such a drastic decision. They never responded. Just ignored my inquiry. Since then, Iā€™ve seen reports of staffing issues as reported in the Lockport journal. This medical center is obviously guided by narrative, not truth, and they will ignore even mere questions. Hope I never end up here.
    4 people found this review helpful šŸ‘

  • 1/5 Sydney B. 2 years ago on Google
    I have a loved one there right now and has been there for several days at this point. They spent 2 days in the ER and now in a room that unacceptable in so many ways. They've not been given food this entire time (they're allergic to certain foods) and since they got there, has eaten only 2 bananas in a 3 day time period. Seriously? This is a hospital? No fluids, no electrolites, NOTHING! My loved one is in worse shape now than when they went in. If you have a choice at all - DO NOT GO HERE. If anyone knows how to get this to change, I'm open (and desperate) for ideas.
    4 people found this review helpful šŸ‘

  • 1/5 wicked b. 1 year ago on Google
    Horrible care for patients I rang my emergency button atleast 5 times each time I did they picked and hung up no words spoken this place is a disgrace the rooms are dirty. A patient was screaming for an hour begging for help in the room beside me. If your lucky your nurse knows what she's doing and listens other than that I want my medical bills wiped for the torture this place is a disgrace
    3 people found this review helpful šŸ‘

  • 4/5 Star Templeton (. 1 year ago on Google
    Edit: i was told it was resolved, the assumption was not written down on their chart or diagnoses. My loved one was told so many people have been going through withdrawal that they just assumed, so Iā€™m still leaving a star off. Assumptions have no place in the medical or psychiatric field. The only evidence for this assumption was throwing up, which is a normal response to a migraine. Old review: They just decide your an addict if you get a migraine. Even if thereā€™s nothing in your drug test to suggest this. Come in suicidal, leave with an addict label because a migraine made you throw up. They need to hire people who actually went to medical school. Throwing up from a migraine is normal, chronic migraines is a condition, and not allowing caffeine when most people consume it daily can bring on migraines. Iā€™ll change this rating when I hear from my loved one that their assessment of the migraine has been corrected and resolved.
    3 people found this review helpful šŸ‘

  • 2/5 Stacy J. 11 months ago on Google
    My mom was just there on the cardiac/ stroke floor (3rd floor). My mom recently suffered a stroke which was handled at Buffalo General. She was at Niagara Falls Memorial after having a Stent placed. She still has lack of movement in her right hand from the stroke. Her day nurse had the nerve to say to basically tell my mom that she understands she gets frustrated but she needs to calm down and not cry about it. My mom was independent prior to this stroke that happened 3 months ago. She was frustrated because the good arm that has movement and she does everything with had an IV in it and she couldn't feed herself breakfast because she couldn't bend that arm with the IV and she couldn't hold anything in her other hand as she still has lack of movement from the stroke. So fed up with the way this hospital treated my mom. Some staff are great, like the overnight staff she had. The nurse Amy and her aid Camisha were fantastic. The Day people were terrible. We asked another staff member for an extra pillow to elevate my mom's bad hand that was swelling up and we had to wait until the night staff came in to get it. Buffalo General was so much better but unfortunately was out of network so we couldn't go there for the Stent. The staff at the cardiac center that did the Stent placement were also good.
    3 people found this review helpful šŸ‘

  • 5/5 Steven H. 2 years ago on Google
    I have to say not only was I surprised but I was also impressed with how quickly they got me to triage and to a bed in the back in the section they called fast track. The entire time I spent here was damn near astronomical. But in the end, it was worth the wait. The emergency room staff was very attentive and helpful. I understand the experience of the emergency room of Niagara falls medical memorial center is not the same for everybody. I would still recommend this place to everyone. I want to extend a thank you to the emergency room staff and in particular the nurse and doctor that took care of me.
    3 people found this review helpful šŸ‘

  • 1/5 Christina R. 6 months ago on Google ā€¢ 7 reviews
    Sent my brother to memorial in a ambulance because I came home to a bunch of empty pill bottles. Idk what he took but I know for a fact he took about 20 ambiens and memorial just let him leave. I guess they dont care about people with mental health issues anymore. They know he has issues. They just dont care. I suppose he was safer at home anyways so I could keep an eye on him. I had a friend that died in that ragedy hospital because they left him laying in a bed for 6 hours without checking his vitals. Or even just seeing I'f he was ok.
    2 people found this review helpful šŸ‘

  • 1/5 Courtney R. 2 months ago on Google ā€¢ 12 reviews New
    This has to be the worst healthcare facility I have ever encountered and I have worked in healthcare over 10 years. I was in a car accident with a totaled vehicle. I was placed in a neck brace and brought to this facility. I have been in the waiting room going on 4 hours and counting. When I asked the front desk receptionist if Iā€™ve been forgotten, she said there were 3 people ahead of me. 6 people and counting have been called and Iā€™m still sitting here in a neck brace with a 8/10 pain waiting to be triaged. Do NOT come here if you need actual treatment. If Iā€™m here another 3 hours I will post again with updates.
    1 person found this review helpful šŸ‘

  • 1/5 Lisa B. 1 year ago on Google
    Dr. Coleman is amazing but trying to get ahold of anyone is like pulling teeth. I've never once got through to somebody. Usually I leave a VM and sometimes they call back. I've never experienced that at any doctors office. How doesn't the phone get answered at a doctors office?! Thats crazy.
    2 people found this review helpful šŸ‘

  • 1/5 Kylie Y. 8 months ago on Google
    This place is the worst. Understanding we all know there is a wait, the wait here is just ridiculous. It'd is freezing in thr waiting area and rhe bathroom is filthy. Had to bring my boyfriend here due to a life threatening wound that is not healing. Well now urgent care wanted him to go there immediately. Other than a nice nurse that came and checked on him and said she didn't like how the wound was healing we waited for hours before "a bed" to open up because there were 2 people before him. The staff is rude! I'm sure the doctors are working hard back there, I hope but this is not right for anyone to wait this long and no one even give them an update. I hate every time I have to come here.
    2 people found this review helpful šŸ‘

  • 1/5 Markus S. 2 years ago on Google
    Twice my surgery cancelled after waiting hours in a bed with an IV in my arm ! When I call I always get transferred to the wrong dept., Yesterday I wasted over an hour on phone trying to set up a chest scan & somehow got transferred to Roswell park & no one knew what was going on...???? ClueLESS !!!
    2 people found this review helpful šŸ‘

  • 1/5 Maddy C. 8 months ago on Google
    took my boyfriend who was complaining of severe chest pain & shortness of breath. we waited 4 & a half hours to be seen. at about 2 hrs i asked if they knew about how much longer because his pain was excruciating & the front desk person yelled at me saying thereā€™s nothing they can do to speed the process up which i get they canā€™t speed anything up but at this point my boyfriend couldnā€™t even take a deep enough breath. we left & went else where & thank God we did or it could have ended badly.
    2 people found this review helpful šŸ‘

  • 1/5 Mariah V. 1 year ago on Google
    This hospital is awful, if you are African American, I genuinely hope you can avoid coming here. They truly do not care for patients and are super money hungry. Theyā€™ll send you on your way and kick you out when you can barely walk or speak, and itā€™s absolutely ridiculous. A hospital is supposed to care for all no matter what, and we couldnā€™t even get that. Overall, Iā€™m very dissatisfied with theyā€™re care, and I wish I could do more, but I guess an honest review will help others.
    2 people found this review helpful šŸ‘

  • 5/5 Ashley M. 10 months ago on Google
    I was really sick and they rushed me In immediately. There was not one person in there that made me feel like they did not care about me! They were so gentle & so caring. Within the hours of me being there I felt better! Thank you to ever doctor, nurse, & worker that is an employee at Memorial Hospital. Not only did you take your job seriously but you really do care for people especially those that are indeed sick. I felt like I was going to die & they made sure I didnā€™t! If youā€™re hurt, or sick I would recommend! If your toe hurts from 9 months ago, please go see your doctor and donā€™t waste their time and make it seem like theyā€™re bad.
    2 people found this review helpful šŸ‘

  • 5/5 Jonathan G. 1 year ago on Google
    You know they integrated the psych ward? They even have classes and pastors. No pens or pencils though; so sad and COVID everywhere; no visitors. Some guy died; how awkward
    2 people found this review helpful šŸ‘

  • 1/5 Robert T. 1 year ago on Google
    Absolutely terrible, I'm a truck driver from Chicago who fell and broke my clavicle bone. I have no where to go I can barely walk I'm in incredible pain and they woke me up and rushed me out, the one nurse that morning should be fired immediately. She has absolutely no compassion for humanity what so ever. I had to beg them for pain med so I could try to make it back to my truck and reluctantly she gave me one motrin....I'll be searching for a attorney to help deal with them. Let me also say there were some really nice people there that were very friendly and helpful
    2 people found this review helpful šŸ‘

  • 1/5 Shannon S. 1 year ago on Google
    I wouldn't go there for a band aid. Staff is rude and uncaring. They don't take time to explain things clearly, they have no patient advocates or social workers so they treat you any way they want to and you can't do anything about it. I will take my chances in an ambulance going to a good hospital before I ever go there.
    2 people found this review helpful šŸ‘

  • 1/5 Karen F. 1 year ago on Google
    We brought my Mother in to the ER at the end of October. After 2 days spent in the Er they finally got a bed for her on the 3rd floor. Well, that evening while she was in a confused state someone stole the ring right off her finger( was not easy to remove as we tried). The ring is long gone, and hospital has not offered compensation as of yet. This was a $3000 ring which was my grandmother's ring. The Police consider this an assault case. The individual had to really work my mothers finger to get this ring off! I held off writing this review, but after getting the run around by the hospital I'm now doing so. If you have to go to this hospital make sure not to wear any jewelry! I'm assuming it was staff! Someone comfortable handling the elderly. My mother is heartbroken. Whoever did this is a low life!
    2 people found this review helpful šŸ‘

  • 1/5 mj c. 1 year ago on Google
    January 1st, 11:00pm. Iā€™m sitting in the emergency waiting room and cannot believe what Iā€™m witness to. An elderly man that looked like a pile of broken sticks waiting to see someone because he is in pain. A woman who had been waiting since 7:30 that evening to be seen (she eventually was taken in around 3:30am after dropping numerous f-bombs). A man with only socks on his feet shuffling his way out to have a smoke with the security guard and returning reeking of cigarette smoke. All vending machine out of order. The TVā€™s cranked to the max playing endless commercials for Legal Help Team (I truly believe the hospital gets a kickback for this). A nurse manning the intake desk more interested in her cell phone than helping patients. Two attempts to get someone to tell me how my girlfriend was doing. This place is so bad that I wouldnā€™t take my dog there. Definitely find someplace else to go.
    1 person found this review helpful šŸ‘

  • 1/5 Gina B. 1 year ago on Google
    Rather die than use this hospital, again. Horrible staff with smart mouths, I get it they're underpaid and overworked but it's not an excuse to need to take it out on paying patients. If they're really that miserable than they need to find somewhere else to be miserable like the rest of us. And astronomically high wait times as well. Avoid this hospital if you can.
    1 person found this review helpful šŸ‘

  • 1/5 Silvan M. 2 years ago on Google
    The mental health ward of this place should be shut down and all of the people who work there should never be allowed to work with patients again. I tried to get my boyfriend help here for being suicidal, and not only did they refuse to help because he ā€œhad a good enough support system at homeā€ (which honestly was a godsend because I would have feared for his sanity if he stayed here), but they literally traumatized him for the 24 hours he was there. They locked him in a room alone for a full day, yelled at him about trauma he had in his past, didnā€™t listen to a word that he said about why he was there in the first place, and the questions he was asked were leading him to admit to things that werenā€™t even true. And the ā€œsuicide prevention planā€ that he left with was literally three lines on a page that said ā€œhe has no support, no coping mechanisms, and no way to stay safeā€. Literally the way he was treated shouldnā€™t be legal. If you work or run this ward, you should be ashamed of yourselves. How dare you treat people like this.
    1 person found this review helpful šŸ‘

  • 1/5 Chocolate L. 2 months ago on Google ā€¢ 6 reviews New
    The Owner of this Hospital needs to evaluate its emergency room. It is sad that myself and another lady has been sitting here since 10 am and still have not been seen. People have came in after us been seen and out the door. It is sad that your sick and have no choice but to sit and wait because your afraid to go home and get worse and have to be rushed back. We have been here for 8 hours and a shift change.

  • 1/5 Jamie J. 1 year ago on Google
    I went in ER with pain in my right arm first they the arm with IV after told them had pain in my right arm swelling only did a Doppler no xray now my forearm is as bursed up.

  • 1/5 Jon 1 year ago on Google
    Horrible I mean horrible. My mother ended up here yesterday. And she was in acute renal failure. And they couldnā€™t even do basic blood work. That could have showed she was in acute renal failure. Horrible hospital and horrible staff.

  • 1/5 Angela M. 1 year ago on Google
    This hospital has gone down hill big time. Extremely long wait in the emergency room and once we did get a room the doctor acted like he didnā€™t even wanted to be bothered. He asked a few vague questions and rushed out of the room in a hurry. To be honest I donā€™t even trust that they looked over the blood test they took. I will never come back to this hospital ever.

  • 5/5 Susanne B. 9 months ago on Google
    I am so incredibly impressed with Niagara Falls Memorial! From the ER to the WONDERFUL nurses and aides on the cardiac & stroke care unit-I could not of asked for better care for my mother! Nurse Carla and Tia were so amazingly supportive! I can't say enough about the exception care my mother received

  • 5/5 Renee A. 1 year ago on Google
    My review is solely based off of the Gastroenterology staff in the Hodge building. Every single employee I had an interaction with was absolutely amazing. Very professional, kind, caring, had great personalities, and kept me in the loop with what was going on. I truly appreciate every single one of them.

  • 1/5 Noreen S. 2 years ago on Google
    At the primary care offices absolutely terrible dont get the care you need or have the right to get..cant even get your monthly meds..this facility cares only abt making a buck then the care they give to the patients..were treated like cattle call and not like humans. The phone systems for these satellite offices are all messed up can't get through half the time..this has been an on going issue for years an complaints arent being addressed no one seems to care at all totally lack of cincern about their patients whats wrong with the CEO of this facility? Something needs to be done here with the care or your gonna have alot of lawsuits...what a shame that you can have a hospital and dr offices with no concern of the patients..

  • 5/5 Brent 5 months ago on Google
    Attentive and competent staff once seen. The 1hour wait was reasonable given how busy it was. Doctors, nurses, and staff all seemed to work well together and do their jobs.

  • 1/5 Mind the business That pays y. 1 year ago on Google
    I would die before I go back here. The emergency room supervisor is Extremely unprofessional. Iā€™m calling the state. They do not care about patients. No on has anything identification stating who they are and when you ask their name the donā€™t tell you. Iā€™m not from here so this experience was traumatizing. I feel bad for the ppl who live here and have to deal with the staff there. Thank you to the three staff that were helpful

  • 5/5 Michele B. 3 years ago on Google
    Best hospital around. Great care and very clean!

  • 5/5 Rebecca K. 3 years ago on Google
    I just wanted to thank the staff, especially Dr. Chaudhari who took such good care of my mother yesterday. It's a difficult time when your mom is seriously ill and the care and understanding that my mom received was very much appreciated. I understand that one of the nurses stayed with my my mom during a procedure she had yesterday. I don't know her name but she was "wonderful"

  • 1/5 Debbie C. 4 years ago on Google
    I am sending a complaint against their practice we had an apt on Thursday of last week my daughter has a tenor the size of a socker ball. We were 5 min late for her apt. Due to the bad parking situation there. They sent her away

  • 1/5 Corey S. 4 years ago on Google
    I would recommend any other hospital. There are nice workers here but I give their care a zero. Was prescribed a medication that made me very very ill. Went back several times trying to find answers, but they wonā€™t seem to admit that something they gave me could possibly make me sick. Please do your research on a medication before they prescribe it to you so you do not go through the weeks of torment that I went through.

  • 4/5 Jurel H. 4 years ago on Google
    I only come for blood work and stress testing for work. The staff has always done a great job. I have no complaints whatsoever.

  • 1/5 Faceless D. 4 years ago on Google
    Absolute WORST ER EVER!!!! I have been sitting here for over 4 hours. This place is a complete joke!!!

  • 1/5 Marisol S. 3 years ago on Google
    I regret the service the nurse who took blood from my hateful son and that my son the disabled and her treatment was horrible

  • 1/5 Leah R. 3 years ago on Google
    Have a UTI thatā€™s set into my kidneys and THEY were the ones who called me and told me about it. They said if the pain didnā€™t subside I could come back for help. The ER Dr told me I have no reason to be crying like I am in this pain nothing is causing it and heā€™s discharging me. Well ummm why did you guys call and tell me thereā€™s something but now itā€™s nothing and Iā€™m still in HORRIBLE pain?! Iā€™ll be taking this to a higher up as heā€™s clearly aggravated and doesnā€™t want to be bothered with patients tonight 5/19/2020 2am. If your job is that hard for you find another! Oh and he told me thereā€™s nothing going on that has me in pain Iā€™m not in pain and he needs a urine sample (that i already gave them!) Yes definitely reporting this! What a joke!!!!

  • 1/5 Steffon C. 3 years ago on Google
    I would recommend a different hospital!!!! They do have some nice staff donā€™t me wrong. They just worried about getting people out thatā€™s ALL they seem to care about I came few days ago tried to it was because of my anxiety how but yet I been throwing up for past 5 days still didnā€™t that was was my anxiety keep having hot flashes I had call my aunt nurse out buffalo just get her opinion disappointed this is really a hospital would like to talk to some one about that !!!!! Would give zero stars If that was possible

  • 5/5 Nafeza R. 3 years ago on Google
    I would like to thank the nurses and the Drs, they took good care of my mother and were very friendly and generous. Definitely recommend this hospital.

  • 5/5 Brittany S. 3 years ago on Google
    I have been a patient for a few days, will be for a few more and i could not be more impressed with the entire hospital staff. From the nurses to surgeons i am so grateful i was sent here as they all have gone above and beyond to make me feel comfortable and do everything to figure out what is happening . It truly is an overall great hospital

  • 5/5 Anthony K. 5 years ago on Google
    We are vacationing from Michigan. 5 month year old daughter had breathing issues. This place was fantastic! Quick check in, very friendly reception staff. The attendee and nurse were extremely supportive and helpful. The Dr. (Joe) was amazing. I was in and out of the hospital in 2 hours and that included xrays. I appreciate the staff and really want to say thank you. Brooklyn's dad

  • 2/5 Mandi S. 4 years ago on Google
    The emergency room is not that great,but phyc. E.R. is pretty good out of experience.

  • 1/5 David B. 4 years ago on Google
    When you have your therapist tell you that you don't need to be there, it's a volunteer program and then they #DoubleTeam you to make It like you don't want to be there. they are #Judgemental and be weary of how you talk #Sensisitive regarding therapists LIz and Sheana #ShouldBeLetGo

  • 5/5 Dolores L. 4 years ago on Google
    We were visiting from Ohio. My grandson fell and needed stitches on his forehead. Everyone was very attentive and caring. Paramedics/ firefighters were wonderful and the police officer even escorted us to the hospital. The plastic surgeon and his nurse were excellent.

  • 5/5 Dave W. 4 years ago on Google
    I want to thank Shannon Coleman and all the staff for their diligence in getting me okayed for surgery as well as professionally caring for and coordinating all my medical needs. Sincerely Dave Waterfield

  • 1/5 Martha C. 4 years ago on Google
    Well when it comes to "Psychiatric Treatment" you are better off going to some place else like "E.C.M.C." , and that is mainly due to the fact that they don't release you from the hospital with the medication that they are administering to you while you are there , they would rather you come back there instead of trying to keep a person stable upon release

  • 1/5 christopher N. 4 years ago on Google
    You have to sign in to enter the hospital, they could put up a sign saying that every one has to sign for accountability, now I know why this hospital has a Google review of 2.6, they had shotty services. The hospital should be shut down during this time of they are worried about the occupied space it's it's waynover that 500 people at any given time including staff,

  • 1/5 Tom H. 3 years ago on Google
    I left after 2 hours of waiting with out being seen worst hospital ever dont go hear

  • 1/5 cassie s. 3 years ago on Google
    Worst hospital Iā€™ve ever heard of in my life and very unprofessional employees have attitudes nurses donā€™t relay messages to patients very disorganized I would rather go to ecmc I cannot believe u guys worked so hard as a hospital to get a bad rep would not recommend at all

  • 3/5 Eugene B. 4 years ago on Google
    Mostly good experience being treated there. Lady nurses were nice. Middle aged man on duty in ER at night was not personable and had little bedside manner. He was about 5' 11 and Caucasian. He was acting as a supervisor type.

  • 1/5 amjad s. 4 years ago on Google
    Worst People on help desk at gynecology department .Very Rude very Unprofessional .

  • 2/5 Amber S. 5 years ago on Google
    It's dirty and the staff tend to be rude. God forbid you need information from the information desk, they obviously have better things to do than answer your questions. I haven't had problems with the doctors or nurses, but based on my limited experience here, I completely believe the horror stories in some of the other reviews.

  • 4/5 Serena L. 5 years ago on Google
    I didnā€™t like having to be admitted into the mental ward, but it wasnā€™t as bad as it couldā€™ve been. They donā€™t overfill the ward (I was on the bottom floor, not top. I guess the top one is worse) but the staff was very caring and extremely friendly. The social workers like to take their time discharging you but it gets done before 4pm when you are told youā€™re getting discharged. You canā€™t keep your door closed in your room, but itā€™s understandable. Just sucks since the hall light shines into your room all night and makes it hard to sleep. Not many things to keep you busy other than talk to other patients, color/watch tv and go to groups.

  • 1/5 Kit R. 5 years ago on Google
    Called to find out about paperwork and I spoke with a woman name Sharon from the occupational health and she transferred me to someone else who was EXTREMELY RUDE on the phone and then hung up. They didnā€™t bother asking where to send paperwork and the attitudes was just unnecessary as I was polite to them. Need to work on your customer service skills before you lose more patients because it was totally uncalled for.

  • 1/5 Alaina A. 5 years ago on Google
    After 5 years, I've had it. ER staff is consistently rude, if I can't make it to a better hospital I bring a witness. Complaint to the CEO Mr. Ruffolo didn't improve that, it got worse. Primary care is impossible to reach by phone and rarely return calls. It took 5 voicemail messages over 2 weeks to get a refill for crucial diabetic medicine. The staff doesn't listen to patients in person and are sometimes argumentative about simple issues and either lack communication with each other or pretend not to know what is happening by not documenting messages. I should have gone elsewhere to begin with after the PCP prescribed a drug that I can't tolerate and am probably allergic to. After I pleaded to try an alternative, she insisted on a pill that I couldn't take and was of no use for 6-12 months before it was corrected, putting my health at risk. Currently I have waited a week for a necessary insurance authorization that is preventing treatment with a specialist because the physician assistant either doesn't grasp the issue or simply refuses to lift a finger to resolve it. The reception staff has also wasted a lot of time trying to justify their inefficiency. Negative experiences with this hospital far outweigh the few positive ones. I can't recommend them to anyone in good conscience. A family member had a horrible experience with their maternity ward when a nurse with obvious mental or emotional problems threatened all of the new mothers on the floor that she would report them to CPS for mundane requests to hold their own babies. This hospital has a reputation for treating patients like trash and think they can get away with it because many of their clients are low income.

  • 1/5 Gary B. 5 years ago on Google
    Was in the emergency on the weekend and the staff was so rude. People need to get another job. Was told to stop coming in after having chest pains 2 times in 2 months. Was told if you come in again no one will treat you.OMG

  • 1/5 Genna N. 5 years ago on Google
    They used an already opened bandage and claimed it was still sterile. I insisted they use a sealed one. It does not take a med student to know sterlization procedures. Disgusting.

  • 1/5 James E. 5 years ago on Google
    2 hours and twenty minutes and counting sitting in the ER waiting to be seen

  • 1/5 Jason W. 5 years ago on Google
    So any reason this hospital canā€™t answer there phones? All the staff who answer the phone need to be fired or told to not answer the phone like they hate you for calling! Ideally I would like someone from this hospital to call me back or reach out to me thanks

  • 5/5 Paul K. 4 years ago on Google
    Took good care of my 92 year old mom.she would definately not be alive without thier quick intervention.

  • 1/5 Sid S. 4 years ago on Google
    Family member was in emergency room. When I got there the front desk was very rude and ignored me . I actually asked if I was talking to a wall and still was ignored .when I was able to see family member I asked to speak to emergency room doctor I was told he would talk with us. That never happened . Instead a third person came in and said what the nurse told her after asking four times to speak with the emergency room doctor. Isn't this against Hipa laws. Last I checked nurses could not speak about the patient not alone a third person relaying information. Niagara Falls Memorial needs to be investigated .

  • 1/5 Mara K. 4 years ago on Google
    Warning: I'm going to sound boogie when I tell this story. Yes it is long, I need you to visualize this ??ā€ā™€ļø Over the weekend we took a trip to Niagra Falls, NY. It was one of the worse experience I've had. Some how we ended up at this hospital. This was the most nastiest place I've been in as far as somewhere to treat patients. We were in the EROne and the nurse was rude to me and dismissive. The facility was full of spider webs and build up dust. So much dust that something like a light fixture that was suppose to be white was damn near black. The rugs and carpet had crumbs, spills and blood on it. I witness 3 crack heads/bums enter while one use the front desk phone and all I can do is hold on to my kids tighter. Chairs in the waiting room were all ripped up. No one was at the welcome desk when we got there and security was non existence if there was a brawl. It was like a horror movie I've seen before and never wanted to be in ?ā€ā™€ļø First sign of something wrong was when there were only employee cars on the parking deck. If you were not sick going in there you sure to leave with something. I made the executive decision to just get out of there and at the site of the first bathtub I had all my kids in there one by one. I was forced to give a 1 star so I can write this review. They deserve no stars in reality.

  • 1/5 Sharia R. 4 years ago on Google
    If I could give this hospital no stars I would I've been here since 12:52 . I have yet to see a Dr and it's 2:56 . There are patients who have been here long the I have and still haven't seen a Dr .!

  • 1/5 Roslyn D. 4 years ago on Google
    Husband went in with a racing heart. They told him to take a seat and did not take stats at all so hubby walked out so i called 911 from the parking lot and ambulance wouldn't do stats or take him either and one emt says "come on guys this is inappropriate!" So i took him to a different hospital and low and behold he was mid heart attack so this place has no respect for Veterans or people with cardiac issues! Only care about money or something other!

  • 1/5 Blues P. 4 years ago on Google
    If I could give no stars I would! This place is a DUMP, and it is absolutely filthy and disgusting! Why and how this place is still in operation is beyond me.?

  • 1/5 adam w. 4 years ago on Google
    I came into the hospital (07/05/19) for a drug test and physical for a job I'm starting(07/15/19). I went to the secretary who had an attitude and didn't seem to want to be there. I was told where occupational health was and when I went upstairs the entire floor was closed for an emergency. I understand things happen, but dont you have anyone else that can do it?Shouldn't you have told the secretary? Or did she just not care to tell anyone. Would zero star if possible

  • 1/5 Joseph S. 4 years ago on Google
    Today is July 16th, 2019 and I just like everyone to be aware that this hospital has kids working at the front desk and have no clue on what their doing! I wish this place would be more professional, this is a hospital, not a high school fundraiser event, when you ask a question to these kids, all you hear is ā€œI donā€™t know!ā€

  • 3/5 al b. 4 years ago on Google
    This hospital amongst our community could do better. Parking is a major detractor from this medical facilitie's rating. Employees get first choice at parking e. g. Doctors, Nurses,Hospital workers in general. I don't mind that. They offer a very important service. If you have an appointment you have to get there an hour before hand just to find a place to park.In other words it wasn't a very well thought out plan when when NMMC decided to expand.

  • 4/5 Ted W. 4 years ago on Google
    The improvements in extended services is what Niagara Falls needed and has made a difference in the community.

  • 1/5 Emma Y. 4 months ago on Google ā€¢ 2 reviews
    This hospital is just awful. Really dirty, ungodly wait times, unfriendly staff (with some exceptions), and horrible communication. Let me preface this with saying that I never like to complain normally and I've never made a Google review before. This place is my exception. After they took my blood/urine for testing I was told by the doctor that her shift was ending and another doctor was coming in and would let me know my test results. I never found out my test results for the whole 12 hours I was there. Every nurse was clueless when I asked what was going on and I got different excuses. Mostly that shifts were switching over but I don't see how that could've been true for the several hours I waited for to get information / next steps. They kept me overnight without telling me why. I barely was checked on. After 8 hours they wanted to give me a CT scan without even telling me why I needed it. The lady in the room next to me screamed for attention for the entire 12 hours as well. The hazard/needle bin in my room was overflowing with bloody needles and never was taken care of. The bathroom next to me was out of order because the light bulb was burnt out. I hope you get my point. The only reason I stayed was because I was in excruciating pain and desperate to know what was wrong with me.
    2 people found this review helpful šŸ‘

  • 2/5 Lou Ann P. 2 months ago on Google ā€¢ 2 reviews New
    Went for our first visit at the mental health ward. Staff were helpful and offered assistance that was very much appreciated. The room/floor was very cold and very noisy. Our son was dressed in a hospital gown/pants only. Upon leaving, staff informed me "warm clothes may be brought in, dress like them in layers" - great! Stopped and purchased lounge pants, undershirt, flannel shirt, and socks. Returned and items were delivered by incoming staff passing security stop. Called nursing station later to know if he changed out of gown. Was told items were received at nursing station, logged in as his property, and waiting on doctor's orders! Say what?!!! To change into basically pajamas?! So I asked for the doctor on call to be contacted. She said she's not calling the doctor "for that" only emergencies. Right! Because "for that" is a common sense thing. I realize staff are only following orders but they should be able to make that judgment call after inspecting the items without waiting for doctor's orders. Please! I wanted my son to be warm not added suffering because he is cold along with his mental condition. I overheard the visitor before me say he was dropping of clothes and told he could. He left angry. Now I know why. Of course we're told clothes may be brought in but not that doctor's order are needed because it's silly. After all, we are told "No strings, no hoodies." I know the staff or anyone for that matter wouldn't want to be dressed in a hospital gown only for ANY length of time in that cold environment. I will be contacting the proper channels.
    1 person found this review helpful šŸ‘

  • 1/5 A K. 5 months ago on Google ā€¢ 2 reviews
    I donā€™t know how this place is still delivering babies or why anyone would ever come hereā€¦ another hospital in the area closed for labor and delivery I thought my niece was going there but she wound up at memorial! Had I known this it would have never happened everyone knows how bad this place is which is why they do everything in their power to make money!! This is her first baby they said they wanted to ā€œcheck and see how baby was and monitor her for a little whileā€ my niece said she doesnā€™t know what it is called but she doesnā€™t want the baby to have one of those monitors that have to be screwed into her babyā€™s head!!! Nurse assured her it didnā€™t do that but of course thatā€™s exactly what it does and baby girls heart are dropped they kept rushing in and out making it seem like something was really wrong said she needed emergency c sectionā€¦. As soon the they took the device out babyā€™s heart rate stabilized she was fine!!! It was the ā€œmonitorā€ that set it off n then tell her o she seems fine itā€™s completely up to you if u wanna do the C-sectionā€¦. Well now they terrified her and was in a complete panick thinking her babyā€™s gonna die and to get her out right now!!! Well not afterward she canā€™t even hold her baby she is in so much pain.. nurse said she got next pain pill at midnight she was just counting down the mins asking every five mins what time it was then nurse comes in and gives her Motrin!!! I cannot believe what they are doing to her they told her sheā€™s getting Motrin every six hours and toradol every six hours and that of course itā€™s gonna hurt a little!! Sheā€™s not hurting a little she talking so low it seems like sheā€™s whispering and when she told nurse she canā€™t nurse baby because sheā€™s in extreme pain and too scared to moveā€¦ the nurse said I can grab you some pillows!!!????? I had to go outside because I was so upset didnā€™t wanna upset her more and called 3other hospital labor and deliveryā€™s every single one said that is not common and she most certainly should of been given an opioid especially if she has expressed her discomfort. Nurse said that is just uncalled for a young girl having her first baby left to just suffer and that it is their duty to make her as comfortable as possible of course their is going to be pain but not so much pain that sheā€™s scared to move or hold her babyā€¦.. also told her the pain she was feeling was probably gas pains??? Said csections trap air in bodyā€¦ like no has nothing to do with being cut open 5hours ago!!!!! Please please do not ever allow your loved ones to go here for anything muchless EVER HAVE A BABY HERE!!! I would have a baby on a bathroom floor before I even thought of coming hereā€¦ if by chance you are coming here do not let them scare you into a C-section tho hospital is known for that!!!! Recommend to ur worst enemy not your loved ones!!

  • 1/5 Eric O. 2 months ago on Google ā€¢ 1 review New
    Armpit of hospitals but then again itā€™s in the armpit of NY soooo.. was there for mental health and was detoxing from alcohol AMR outside the hospital refused to take me Elsewhere for my chemical detox.. Iā€™m now at home trying to detox slowly because this health system is failing us and I feel like I have no help. Oh and then was arrested for disorderly conduct when I fell in the street..I hope the staff checks the cameras but theyā€™ll probably scrub them as to stay out of legal trouble


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