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Summit Healthplex

Medical clinic Physiotherapy center Gynecologist Orthopedic clinic Medical diagnostic imaging center Laboratory

😠 The reception desk is horrible. The rudest I’ve ever experienced. The receptionist basically argued back at me, so unprofessional. When I asked the girl her first name, she refused to give it to me. As I walked away I heard them laughing at me. I’ll follow up with Corporate Compliance. I’ll never g... People often mention doctor, time,


Address

6932-6934 Williams Rd, Niagara Falls, NY 14304, United States

Website

www.nfmmc.org

Contact

+1 716-298-5800

Rating on Google Maps

2.50 (31 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: (Martin Luther King Jr
  • Tuesday: 7:30 am to 4 pm
  • Wednesday: 7:30 am to 4 pm
  • Thursday: 7:30 am to 4 pm
  • Friday: 7:30 am to 4 pm
  • Saturday: 8:30 am to 12:30 pm

Featured Reviews


Frequently mentioned in reviews: doctor (8) time (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Patrick N. 3 years ago on Google
    The reception desk is horrible. The rudest I’ve ever experienced. The receptionist basically argued back at me, so unprofessional. When I asked the girl her first name, she refused to give it to me. As I walked away I heard them laughing at me. I’ll follow up with Corporate Compliance. I’ll never go back.
    9 people found this review helpful 👍

  • 1/5 Rob 2 years ago on Google
    I have been unable to contact them on the phone for over a year. Whenever I call and navigate the menu system (option 2, then 3) I get a busy signal. One day I tried every hour from 9am-4pm, it is ALWAYS busy. Complaints about this have fallen on deaf ears. It's really a shame as the resident program is great. The residents are always very attentive and provide excellent care. I will be finding a new doctor.
    8 people found this review helpful 👍

  • 3/5 Linda H. 1 year ago on Google
    The check in process at the Summit Healthplex is fine but my issue is with a person in the laboratory. I’ve been there the last couple of years & get the same unfriendly uncaring service each & every time. No greeting of any kind, no words at all other than calling my 1st name. Every time I go there I get the feeling this person hates her job. A “good morning” goes a long way. Having to have blood work done is a very nerve wracking experience for many people. Just being friendly would help. I remember a technician that worked there for years who was friendly, soothing & perfect for her job. She retired a long time ago but that’s the type of service everyone would like.
    8 people found this review helpful 👍

  • 1/5 Lu M. 2 years ago on Google
    My problem is not with the place but with the "doctor", my husband had a painful hand and foot, he was diagnosed with arthritis and I was concerned about his health so I asked the doctor for blood work for my husband and he said my husband didn't need it! I lost count of how many years my husband had not been in a lab for blood work; thats the reason why I asked, one thing is for sure, if I could rate 0 star I would for doctor han,what kind of doc is that,last year when my husband went there,he left that place saying"I never Come back here again" Now after many many months later he received the script for blood work from the same doctor🤔 really, all this time?? Too late,he is going to see a real doctor somewhere else....
    7 people found this review helpful 👍

  • 1/5 Mimi M. 3 years ago on Google
    Today I called in Dr. Sathia Nathan’s office in family medicine to be seen about my asthma and allergies and was told THEY ARE NOT SEEING PATIENTS WITH COVID SYMPTOMS. They TURNED ME AWAY and told me to go to well now because they don’t have the proper PPE to see me. I have asthma—shortness of breath and a barely existent cough from my allergies, but no fever no sore throat or other symptoms. Unbelievably HARSH AND CARELESS!! I can’t believe I was turned away from medical care at a site that offers covid testing which I have been going for a long time. Absolutely horrific.
    6 people found this review helpful 👍

  • 1/5 Nina W. 3 years ago on Google
    Do not become a new patient! Dr. Burnett's office is terrible! First, you can't get through on the phone. I've seen many doctors and all are residents that can't make decisions on their own. Receptionists don't return calls when they say they will. You have to call them back and remember, it's hard to get them to answer phone
    5 people found this review helpful 👍

  • 1/5 Maria M. 6 years ago on Google
    This office is hard to reach. When you do get an appointment plan to be their for at least 3 hour's minimum. They make you see several practitioner's before the actual doctor. Getting a referral is extremely difficult. I've left several messages without a return call. Not a good experience. Not recommend.
    4 people found this review helpful 👍

  • 1/5 Sami L. 1 year ago on Google
    The radiology dept was not what I expected. VERY UNPROFESSIONAL mammography technician!!!! Not only did she hurt my mother, she also commented on physical appearance which was completely unrelated to the visit I was so shocked I forgot to get her name. I was extremely shocked I've always loved their radiology and lab office after seeing how my mother was treated and jerked around after already surviving breast cancer wants and being told the visit before that there was something again it's a very stressful situation that should have been handled with the utmost professionalism and respect.
    2 people found this review helpful 👍

  • 5/5 Linda B. 2 years ago on Google
    I saw the ENT there Dr P and had a hearing test. Everyone was professional and acted like regular human beings. I like that. I cant stand phony acting customer care. They made me feel like they had known me for a long time.

  • 1/5 Vert 1 year ago on Google
    Terrible doctors have nearly killed me over a dozen times with there incompetents I don't know how they still have a medical license.

  • 3/5 Jennifer W. 1 year ago on Google
    The Primary Care Center is ok depending on who you see. What really annoys me is the fact that their lab is unreliable. Yesterday at 1:45 PM, when they were supposed to be open I was rudely informed the lab was closed for seemingly no reason. I'm probably going to switch my Primary Care after my follow up to somewhere with access to a reliable lab.

  • 1/5 Angelitha G. 2 months ago on Google New
    If I could go zero I would. Beside the lady going on and on about it could be this or that. How about you just grant my kid the MRI we already have two x rays that were conclusive before you start him physical therapy cause that would just probably annoy the area even more. I even said that. And your phone systems is god awful how many times you have the answering service tell me " oh I don't know why their not picking up, they should be open at 10 am,". I don't even know how this business stays in business.

  • 1/5 Maria O. 5 months ago on Google
    Well I never thought I would do this but I feel people should know. So over a year ago I have been needing a knee replacement. The dr told me to lose weight which is fine. He asked me to lose 50 Lbs. I have lost 42 lbs as of right now. I just got a call from them telling me they are canceling my appointment in November. Because the PA thinks I am still at the weight I was & they refuse to help me. After waiting since May for a surgeon to finally get there. So here is my advice to anyone over 35% BMI do not go here they will jerk you around & not care how much pain you are in. All they care about is your BMI. Do not go here if you are looking for professionalism this is not the place .

  • 1/5 Bori r. 6 months ago on Google
    Mad a appointment back in July of 2023 for some time in spetember 24 they called on 9/15 to cancel by email no call called to reschedule and was told I had to wait to December..I will be finding a different doctor


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