Niagara Falls Community Health Centre - NFCHC image

Niagara Falls Community Health Centre - NFCHC

Doctor Community health center Wellness program Counselor Dietitian Youth center

😠 DO NOT GO TO THIS CLINIC. They make major assumptions about your health based on no evidence and do not listen to you at all. I experienced a lot of what the other negative reviews did as well. They will leave you feeling completely unheard and I felt like I was treated like a child. People often mention appointment, doctor, time, staff, care, health, receptionist, phone, clinic, issues,


Address

4790 Victoria Ave, Niagara Falls, ON L2E 4C2, Canada

Website

nfchc.ca

Contact

+1 905-356-4222

Rating on Google Maps

3.00 (67 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 8:30 am to 4:30 pm
  • Tuesday: 8:30 am to 4:30 pm
  • Wednesday: 8:30 am to 4:30 pm
  • Thursday: 8:30 am to 4:30 pm
  • Friday: 8:30 am to 4:30 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: appointment (15) doctor (14) time (13) staff (13) care (12) health (10) receptionist (9) phone (8) clinic (8) issues (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kathrine S. 2 years ago on Google
    DO NOT GO TO THIS CLINIC. They make major assumptions about your health based on no evidence and do not listen to you at all. I experienced a lot of what the other negative reviews did as well. They will leave you feeling completely unheard and I felt like I was treated like a child.
    8 people found this review helpful 👍

  • 1/5 Brianne G. 2 years ago on Google
    The phone is rarely answered so it’s next to impossible to book an appointment. They would really benefit from some kind of self-booking app or website where clients can just go on and book themselves in. We were assigned a family doctor at this practise to oversee my, my husband’s and our daughter’s care when I was still pregnant, only to be told that he won’t see our child once she was born because she’s “too young”… whatever that means. I thought “family practise” meant they saw the entire family? I myself had to explain this to reception 3 times before they stopped trying to book her in with him. Our daughter has now been seen by 4 different nurse practitioners over the course of 8 months, and I’ve spoken to 3 different nurses and doctors for phone appointments. I have to re-explain her situation to them every single time. Too many cooks in the kitchen, not enough note taking/communication among staff, poor bedside manner from every single one of them. Nobody is genuinely interested in listening to my questions and taking the time to answer them. I’m cut off in the middle of my questions half the time, and the other half they don’t know the answers to. The family doctor who was responsible for my personal care is also abrasive and seems uneducated - had to consult a manual for any of my or my husband’s questions. We were told last time we tried to book in with him that he had left the clinic, and we were given no notice about this. Not at all impressed. If you want a “team-based approach” to your care and never be seen by the same doctor (but also want to wait a week or two to be talked to on the phone), this is the place for you. You’re better off going to a walk-in clinic. Heather, the dietician, is FANTASTIC and I truly have enjoyed and benefitted from connecting with her!
    7 people found this review helpful 👍

  • 4/5 Amanda R. 1 year ago on Google
    Has been very difficult to book an appointment over the phone in the past - phone lines very busy and couldn't get through. Online booking option that is now available through their website is fantastic. Rebecca (nurse practitioner) was kind, patient, and thorough.
    5 people found this review helpful 👍

  • 1/5 David E. 1 year ago on Google
    Please don’t advertise counseling and then don’t allow people to access the service. It makes one feel even more secluded. Even a therapist don’t care! What is someone in need supposed to do? Suffer and HOPE for the best. The receptionist is quite curt and should never be dealing with anyone in health crisis. Rude. Unprofessional and all just for asking questions about service advertised but NOT offered. There are many people more qualified and who actually like talking to others and giving of information with out judgment or condescending tone. Brian. You were great but this client slipped through the cracks.
    5 people found this review helpful 👍

  • 3/5 Natalie F. 8 months ago on Google
    They get things done , some of the staff have a HUGE lack of empathy for others. Others are really helpful. Wheelchair accessible. Not a walk in clinic ..parking available. The nutritionist and pain management specialist are great . It's extremely difficult to reach them by phone .
    5 people found this review helpful 👍

  • 2/5 Natalie F. 1 year ago on Google
    The building is easy to find and has lots of parking . Here are the pros and cons . The phones are often ignored during business hours making it very difficult to make appointment. Their answering machine does not take messages. They send emails but do not respond to them . One thing they are very good at is completing paper work for o.d.s.p. Their is a huge lack of empathy running through the veins of this establishment and ironically the counselor, in my opinion has issues with control. They are not taking in new patients at the moment unless your are expecting , then they will take you.
    4 people found this review helpful 👍

  • 1/5 Diana D. 2 years ago on Google
    Over the last few months, customer service has been ABSOLUTELY TERRIBLE. Call constantly and almost never get in touch with someone. Takes multiple attempts to reach reception. Never had any issues back when we joined 2 years ago. It sure isn't the same now.
    3 people found this review helpful 👍

  • 1/5 Taylor R. 2 years ago on Google
    Constantly flipping my partner to different providers with little to no notice and rarely ever calls to follow up when they're supposed to based on the providers notes. The latest provider talked to my partner like a CHILD about their mental health diagnosis and has decided to override a PSYCHIATRISTS recommendation and do things her way. Weekly prescriptions and calls because my partner with no history of addiction is being treated like an addict who can't be trusted with their meds, rather than titrating the doses themselves as the psychiatrist instructed. While I left this practice years ago after being lectures about my mental health issues being my own fault,this is the last straw for my partner and he'll be moving on as well.
    3 people found this review helpful 👍

  • 1/5 Tawny G. 1 year ago on Google
    I got called in for a tetanus shot, only to be greeted by an unwelcoming receptionist and to be told by a nurse that I already had my tetanus shot 2 years ago and she did not understand why I was there. So I told her that I got called to make this appointment not me calling in for it. They really need better receptionists or have better communication between everyone working there. Complete waste of my time today. Not to mention my supposedly doctor does not work there anymore because I keep getting assigned to someone different when I do make an appointment.
    3 people found this review helpful 👍

  • 1/5 Crystal V. 1 year ago on Google
    THERE IS A DENTAL CLINIC THERE THE PEOPLE WHO WORK IN THE DENTAL CLINIC IS VERY FRIENDY AND THEY CARE VERY MUCH ... Receptionist there is very RUDE and UNPROFESSIONAL!! Leave reception message to give to the doctor , reception say the doctor did not get back to them yet ...tell me doctor don't review there message for the whole week THE RECEIPTION BLAME IT ON THE DOCTOR!!! RECEPTION IS A LAIR AND B.S !!! THERE
    3 people found this review helpful 👍

  • 1/5 Rhonda C. 3 months ago on Google New
    They use to be good the best staff ..since September 2023 all the good staff seems to have left including doctors......the outreach workers are truly helpful....dieticians and OTs as well...Now they have a receptionist a nasty piece of work all she says is to go to hospital...there is nobody you can contact to ask for change of doctor ...the doctor they assigned is useless they assigned is useless ...go to hospital go to hospital go to hospital had been the response from this receptionist every time ....she says this doctor new to us is what she says ..s....not much use in calling ...she will not connect you to nursing...since sSeptember 2023 this is the Most Useless piece of medic al centre..never ever ever did they treat their clients so poorly ......do not go there if you need medical care go to hospital can't get test results nothing.....absolutely Horrid ...there is no way this receptionist should have this job....I have never ever in all my years been treated with such nasty disgusting ..ways by any body dealing with public I hear on the phone ...andtalks to everyone nasty and talks down...the patients rights are totally ignored .....gotta find someone to express my concerns to 1 star is there cuz there is nothing LOWER.... at this point cuz appointments never been offered..I don't know if it a receptionist on a power trip or if it actually is the doctor up until Sept ember we had good doctors good receptionists etc....no longer the case Going to hospital is for emergencies...not issues that primary care doctors take care of every day
    2 people found this review helpful 👍

  • 2/5 Christina B. 5 months ago on Google
    Ive been with health center for 10 years and Everytime I need my meds renew I Always have a hard time getting a hold of my Dr. They never refill it till days later (when I have 5 to 0 meds left) and zero repeats. I call them a week or 10 days BEFORE MY MEDS RUN OUT! Receptionist gets upset when i call cuz im still patiently waiting. It take 2 mins to refill my meds after seeing a patient. Or before the go on break why can't they can refill my meds? It take 20 seconds out of their day.
    2 people found this review helpful 👍

  • 1/5 Tina T. 11 months ago on Google
    Do not even bother with this place until they get more doctors. My doc left after a few months and my file was given to a nurse practitioner named Heather who has absolutely NO idea what she is doing and worst of all, does not care. Getting her to fill a correct prescription should NOT be this hard.
    2 people found this review helpful 👍

  • 5/5 Sabrina B. 2 years ago on Google
    Had an amazing experience with the receptionist. She was MORE then helpful with an urgent matter I had. Went above and beyond to help. THANK-YOU!
    1 person found this review helpful 👍

  • 5/5 Jamie L. 9 months ago on Google
    My family uses this clinic and we have the best doctor ever. I feel comfortable with her which is surprising because I am not usually like that. Anytime I had a concern regarding my health she was on TOP of it, sending referrals to get things done. I didn't really need to advocate for myself because she takes the time to listen to what I need. Today an elderly lady had an accident in the waiting room, staff handled it discretely.
    1 person found this review helpful 👍

  • 5/5 AngG 1 year ago on Google
    I brought my grandparents here and had a great experience! All staff are very educated and willing to help always. Would recommend to anyone!
    1 person found this review helpful 👍

  • 1/5 Clarissa W. 5 months ago on Google
    I have been affiliated with the lockport office and never had any issues until I moved and was redirected to the Niagara Falls location. I have been trying to be seen for almost 5 months. Each time the appointment was made, I confirmed with the confirmation text. I get to the building and the first time I went. they scheduled me at a time when the office closed early for a holiday. They never reached out to cancel or reschedule. I try to make a second appointment which I had to cancel (wouldn't have mattered in hindsight upon discovering the doc I was supposed to see wasn't there.) I end up in having these horrible episodes I think are related to hyperthyroidism. I call them, explain how bad it can get and ask for an appointment. telling her I may end up going to the e.r because it's frightening me. She can't get me in for over 5 weeks. I accept the appointment. I end up in the emergency room a few days later. bloodwork , whole nine yards. e.r doc orders bloodwork stat. I follow up later with my pcp (a couple.days later) and they tell me there are no openings but she can get me in in six weeks. I reluctantly accepted. Here we are six weeks later. I confirmed my appointment via conformation txt automated system. I get there today and walk in. Nobody seems to look like they know what's going on. It's like I walked into someone poorly playing the Sims, the people literally were turning around walking in circles with a dense confused look on thier faces. (employees and patients). after staring at the lady behind the desk, waiting for her to check me in, I finally spoke when I realized she wasn't going to. I tell her my name dob and why I'm there. She looks up and says the doc is out until November. to which I reply, I know, when I called they asked if I would be okay seeing the docs assistant. she says well we called and cancelled it. I said no you did not. I have the confirmation txt once again, and she replied by saying nothing. I vented my frustration (mildly, as I'm not in the business of yelling at total strangers or screaming) telling her it's been months of issues on your guys' end. She just stared at me. I walked out. I've been frustrated since. I just wanna know what the hell is happening. and they can't seem to accommodate keeping just 1 appointment for me. I'm calling my insurance and reporting. not seeing me after a serious e.r visit? that's on you, I just want some damn help and relief..
    1 person found this review helpful 👍

  • 5/5 Rita L. 5 months ago on Google
    Great Family health clinic. Great staff. Helpful and knowledgeable staff that teach great courses on a variety of topics to help clients deal with many different types of day to day issues such as chronic pain, grief, anxiety, mindful meditation to name a few. There is also a gym room for clients to use.
    1 person found this review helpful 👍

  • 5/5 Ashley S. 7 months ago on Google
    I've been going here for over a year and kamika is by far the best health care provider I've seen not only does she help with any physical problems I have but she has also taken great care of my mental health and my 1 year old son as well. The other staff here are also really kind only time I've seen them mad or have an attitude is when they are overwhelmed like any person and when dealing with a nasty customer
    1 person found this review helpful 👍

  • 1/5 Sandra S. 6 months ago on Google
    Docs and nurses are amazing. However, the receptionists triage you over the phone and it is impossible to get appointments. Filing numerous complaints at the moment for all the violations they have incurred.
    1 person found this review helpful 👍

  • 1/5 Janis D. 1 year ago on Google
    My reviews are not posting, I may have been flagged by, bad receptionist and bad social worker who have given me a repution as a abusive and threating person, I was tricked into signing a behavior contract, I would not get medical care, and bad receptionist causes me all kinds of issues.

  • 1/5 Dee 1 year ago on Google
    I had been approved to the green door project went for my appointment Dr pulled out a few of my teeth went back for next appointment Dr started poking and prying at my teeth taking X-rays of every single tooth that I have and then at the end he said there's nothing that he can do for me because I don't qualify for green door project as I am not working I had went there to seek help I left in 10 times more pain with bleeding gums zero help 0 prescriptions nothing just told there's nothing he can do he's going to refer me to somebody else even though last time he said he was going to pull my teeth that's why he took X-rays before I had left the last appointment do not recommend this place for anybody that is suffering because they will make you suffer more

  • 1/5 Connie S. 1 year ago on Google
    I really love all the negative feedback, on here because it is very true! Oh my Gawd! Thank you ❤️☺️! I have had a very bad, disrespectful experience here!

  • 5/5 Elizabeth M. 10 months ago on Google
    We have been going to the center for alot of different programs and really enjoy the people working there. They are very knowledgeable and kind. Highly recommend coming here.

  • 5/5 Maureen H. 10 months ago on Google
    I just finished a 6 week Mindful Eating program facilitated by Heather Maugham and Shelby Cleveland and it couldn't have been better. I highly recommend this centre for their programs.

  • 3/5 Brian M. 1 year ago on Google
    I have been going to the clinic for awhile now ever since queen street. We took my son for an appointment and saw a sign for masks. I'm not for masks at all but none the less I wore it. Seeing some staff not wearing masks is very disturbing. This is why Everyone questions the mask and covid. Everyone should be wearing a mask regardless if you sit behind glass or not. When you come in contact with other staff aren't you now spreading covid not wearing a mask? Plus you touched the health card and handed it back. When things don't make sense question it. They demand respect, they demand us to wear a mask. I demand you to wear one also. Give me my respect. Don't care for excuses what's "good for the, is good for me". The staff though that are setting the example well done, and the staff in general are decent. My son's doctor is great and has all of his info up to date.

  • 1/5 Amanda P. 1 year ago on Google
    Claim they are a clinic but no clinic doctors in. Make that make sense. Can't be seen until Monday. Horrible place that claims to serve our community but yet can't see a doctor 🤦


Call +1 905-356-4222 Open on Google Maps

Trends



Last updated:

Similar Doctors nearby

MedCare Clinics @ Niagara Square (Walk-In Clinic, Doctor, Blood Testing Lab & Women's Health - Obstetrics & Gynecology) image
1
MedCare Clinics @ Niagara Square (Walk-In Clinic, Doctor, Blood Testing Lab & Women's Health - Obstetrics & Gynecology)
Walk-in clinic
😠 What a disgusting excuse for a medical establishment. The Doctors are tired and careless. The receptionists are gross ,rude, and not caring at all. I get better service from gas station. I understand clinics are hard to get to or whatever the reason, but trust me, go out of your way to AVOID this pl...
2.30 (391 reviews)
Kalar Dental image
2
Kalar Dental
Dentist
👍👍 It is rare to find reliable dentists like Dr. Nour Qa'aty. She actually cares for her patients. I have experienced and heard from friends and family about unethical practitioners who provide treatments and products just for profit. Dr. Nour treats her patients with compassion and empathy! She takes...
5.00 (221 reviews)
Last updated:
()