Fichte, Endl, & Elmer Eyecare image

Fichte, Endl, & Elmer Eyecare

Eye care center Optician Ophthalmologist Optometrist Ophthalmology clinic Lasik surgeon


Address

6500 Porter Rd Suite 2020, Niagara Falls, NY 14304, United States

Website

www.fichte.com

Contact

+1 716-282-1114

Rating on Google Maps

4.40 (71 reviews)

Open on Google Maps

Working Hours

  • Tuesday: (Independence Day), 9 am to 6 pm, Hours might differ
  • Wednesday: 9:15 am to 5 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 5 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 6 pm

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ez G. 2 years ago on Google
    Dr Endl is fantastic! He stepped away from family and Fourth of July festivities to come save my left eye after suffering a burn injury. I’m forever grateful for the relief he was able to provide. Very professional and sympathetic!!
    2 people found this review helpful 👍

  • 2/5 Alanna S. 6 years ago on Google
    I am filling this review out while I'm in the lobby because the wait is ridiculously unprofessional. We have been here over an hour and no sign of ANY type of doctor or apology for the wait. We are here for a simple eye exam, that's it. I get it, it's Friday and there are a bunch of people to squeeze in to get their appointments done before the weekend. There's a reason why people make appointments, so they don't have to wait over an hour for an eye exam. Customer service isn't a top priority. Two stars instead of one because there's free coffee.
    2 people found this review helpful 👍

  • 5/5 Sue C. 2 years ago on Google
    Staff was kind, knowledgable and helpful. I saw Dr. Anderson he explained every detail and was very thorough, and answered all my questions. Glad I went there, I highly recommend these drs
    1 person found this review helpful 👍

  • 5/5 Daniel D. 4 years ago on Google
    Been going here for years, however when they relocated Niagara Falls offices I decided to try somewhere else. That was the worst decision I ever made. Came back here for my 2019 evaluation and new glasses and couldn’t be happier. Same professional and courteous care as always, now in a much larger and more efficient facility. Glad to see they added some new doctors to the practice as well, Dr. Rockwell was phenomenal. Very thorough when she noticed a preexisting problem for me, new and potentially alarming problem for her. Was just a charting system switch that cause something to not be immediately noted. It was taken care of promptly and had a good laugh about it after the fact. Great staff all around from reception to techs, sales to the doctors. Can’t go wrong here, one of the best and most professional practices in the area.
    1 person found this review helpful 👍

  • 4/5 douglas k. 4 years ago on Google
    I signed in promptly for a 2:30 appt but was not called for my diagnostic cataract measurements until approximately 40-45 minutes later. No advisement or any update provided as to why there was such a long delay for the tests to be conducted. Once called it was a a very smooth and professional process but for the cost of the overall process I feel an almost 45 minute wait was unacceptable. My time is as much a valuable commodity as is the providing medical staff and should be treated as such.
    1 person found this review helpful 👍

  • 1/5 J D. 3 years ago on Google
    My apt was at 3. Ive been waiting room after room for almost 2 hours and no word. No updates. Noone to check on me nothing. Dont waste my time. 2 hours i cant get back and left in the complete darkness
    1 person found this review helpful 👍

  • 5/5 Tony C. 5 years ago on Google
    I have been seeing Dr Fichte for over 25 years and would not recommend any other practice but this one! Staff is always friendly and helpful! I had lasik done 2 years ago by Dr Fichte and it's the best decision I've ever made for myself. He is a phenomenal doctor!
    1 person found this review helpful 👍

  • 5/5 randy l. 1 year ago on Google
    I have never had an experience quite like this. Their hospitality was bar none. The concern for amazing eyesight was their main priority. It was like we were part of their family. Thank you for everything and all you did to get my daughter the proper care.
    1 person found this review helpful 👍

  • 1/5 Allison M W. 1 year ago on Google
    I’ve been going here for years and have always had good experiences in every department EXCEPT most recently with billing. They’ve been extremely condescending, impatient, and unprofessional towards me as I’ve been trying to sort out my insurance information with them for the past week. I’m extremely disappointed because reception, the doctors, and rest of the associates are always so kind.
    1 person found this review helpful 👍

  • 5/5 Louis S. 2 years ago on Google
    After cataract surgery a yr ago my left eye was still cloudy. Dr Anderson was great, he not only fixed my vision but took care of what I considered extra charges and very impersonal care. I left very satisfied and with clearer vision. A big thanks to Dr. ANDERSON

  • 2/5 Allen B. 1 year ago on Google
    Horrible place!!! See dr elmer told my son needs eye surgery could be at risk of permanent damage never set up surgery told they would be in touch that was almost 2 months ago. Every time we call its he will call you and we get nothing. Will be going else where and taking my other kids and myself else where.

  • 1/5 Chelly #. 1 year ago on Google
    I had a disappointing experiences with both opthalmologist and optometrist in both Niagara Falls and Amherst Locations..I have been a client since 2004 and tried both locations and since 2019 the service here has declined. My final exit from this place was my experience in 22, I was told my vision was 30/40 and would need glasses for distant vision. I purchased lens and glasses at high out of pocket expense of $500.00. The glasses/lenses had the floor moving and I was motion sick. I went back to see the opthalmologist and told I have astigmatism. This was shocking that is was not discovered on my initial eye exam. Before buying lens/glasses from here, you should search for similar glasses at better price. As for my eye exam, I have found opthalmologist who I will knowledgeably assess for glaucoma, cataracts, astigmatism, etc.


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