I absolutely love the new train station no more rocks and train tracks to walk across to get on the train. I take the train very often to Rochester and Syracuse to visit my daughter and brother. Always a nice ride.

This is a well accommodating station with all the facilities and things you would expect plus a museum of the underground railroad downstairs. Lots to do while waiting for the train.

The train station for Niagara Falls New York makes a great example of creating the future while protecting the past. The station shares a wall, a beautiful limestone wall, with the old customs house. I was so gratified to see that wall when I arrived in Niagara Falls on Friday night, albeit an hour and a half late. I felt comforted by the guard who awaited our arrival and kept the lights on in the station. Although it stands a short drive north of downtown Niagara Falls, the station is but a short distance from the downtown. It's a minimum fare Uber ride to hotels by the Rainbow Bridge. The facility has a newness about it and a cleanliness that comes from newness. A ticket counter handles business during business hours. Sadly, if one were waiting for a while, I saw nothing like a bar or restaurant across the street where one could buy a snack or sip a beer. The space calls for a concession, at least a coffee shop. Unusually, we were not allowed out onto the platform until the my moment before we boarded. I like to sit and wait on the platform. No stools or stairs were required to board the train. We stepped right from the yellow line into the open door. What a great advantage for people who have difficulty going up stairs. This station shows how far we've come in rebuilding our transportation infrastructure. I hope this progress isn't lost. I would hate to see this station idled by the lack of trains. As a plus, I had time to read the interpretive exhibit on Niagara Falls as a final stop on the Underground Railroad.

I visited the Niagara Falls NY Amtrak Station in late August/Early September 2022. This is the first or last stop in the US/NY before crossing over into Niagara Falls Canada. If you’re coming into the US/NY be sure to fill out your customs form. Coming from Canada once you arrive at this station, everyone has to get off the train with all your belongings including luggage to go through customs. Once we were cleared through customs we went upstairs to the station where we waited to board the train to continue our journey. The station was very clean and spacious with plenty of seating. There are vending machines to purchase snacks and beverage which accepts cash or card. There is an information desk as well with Amtrak employees to assist and answer any questions you may have. The information desk also has a map of the Niagara Falls area. There is a ladies and men’s room. The ladies room gets really crowded as there is only 2 stalls inside. Surprised to have a limited number of restrooms.

The trip back from NYC took longer than expected due to loss off communication which put two trains on the same track also the train cabins smelled horrible due to the fact that no one cleans the restrooms while the train is at penn station prior to returning to Niagara Falls. The staff and pass angers were excellent would take the same trip again but not return to Niagara Falls on the train

Very cute amtrak station. Clean and staff helpful. Parking outside.

Very clean station and efficient immigration processing. My passport had some issues in the digital system because of some mishaps at Pearson airport (absolute chaos, 6 hour long line, missed flight) and the CBP officer here went out of his way to get my passport processed manually.

Clean safe environments. Very efficient and budget friendly

A peaceful place to wait for delayed transportation. Friendly staff and clean facilities. Attached to a wonderful museum about the Underground Railroad. [Closed on Mondays].

It's somewhat new. It has an unattended ticket counter, clean bathrooms, and water fountains. I didn't see any snack machines. There is plenty of seating. There is an elevator for the people that need it, otherwise use the stairs. There is a museum within the Amtrak Station dedicated to the plight of the slaves/slavery and the embrace of freedom using "underground railroad". Around the corner is freedom plaza, a historic plaza/park that recognizes the "underground railroad" and Canada's recognition of peoples right to be free.

Quiet station with a historic back story. Learn something while you wait for your train. Friendly staff.

It is a good space for small events. Lighting is good and windows add charm. The history of underground railroad is in the main area and the building is clean and has charm and nostalgia.

Worst day ever , we left New York at 7:15am and it is 8:01pm and we are sitting literally outside of Niagara Falls without any explanation of any kind. This is the 3rd time today that we have been on the tracks waiting for something with no communication of any kind.The first stope was for over 2 1/2 hour , the second stop was almost 2 hours and now again. We have traveled on trains in Peru , China, Spain and Europe and NEVER encounter such disregard for paying customers ! And Amtrak wonders why people don’t want to use them. The staff on the train was absolutely rude! We could have flown but we thought it would be a great experience to see the countryside ! WRONG

Nice place to wait for our trip on the Amtrak for our sons speech, on the way simple hotdog was 10.00 but on the way back that same dog was 5.00. Now that's a taste of New York

Very good experience. I took the train from Niagara Falls to New York City. The station opens at 3 AM in the morning, it is quiet and I think it is safe too. They don't have any special room for big luggage, so you have to carry it with you on the train. It is not a big deal. You just have to take care of the luggage.

Newish, clean, good parking.

Very good way to get to Niagara, although in my preference the Canadian side was more comfortable and beautiful (although also because of the casinos and bad taste, a more destroyed city). Nothing to say about the station, only that if they arrive late, no one will receive them from anyone. The station is turned off and closed, so have your transportation ready (I arrived on the 10:00 p.m. train)