1/5 Shernette W. 1 year ago on Google
I
had
visited
Dragonfly
Nightclub
in
Niagara
Falls
the
weekend
of
Mother’s
Day.
Quite
a
few
issues
that
I
am
disappointed
with
and
will
be
listing
them
in
order.
The
online
booking
system
is
terrible.
They
follow
most
companies
with
a
twenty
four
hour
follow
up
from
when
the
first
inquiry
is
sent,
which
is
completely
understandable.
Once
I
got
a
reply
through
email,
I
was
in
contact
with
Eric
who
did
a
horrible
job
replying
to
questions
and
booking
requests,
he
stopped
replying
for
over
6
hours
and
I
had
to
send
a
lengthy
email
on
how
unprofessional
it
was
as
we
were
booking
for
a
birthday
surprise
party.
I
was
then
contacted
by
the
club
by
phone,
only
to
be
told
that
I
will
be
contacted
again
through
emails.
We
were
requested
to
leave
a
deposit
(which
was
no
problem)
but
did
not
get
the
confirmation
for
the
booking
until
a
couple
hours
before
the
event.
They
need
to
work
on
a
team
who
is
dedicated
to
doing
these
bookings
and
inquiries
and
have
a
phone
line
that’s
just
for
people
who
are
making
bookings.
The
request
was
for
the
basic
birthday
package,
which
is
stated
to
be
around
seven
hundred
and
seventy
five
dollars
with
two
bottles,
and
also
added
the
birthday
cake
and
name
shoutout
when
the
bottle
girls
come
out.
We
did
not
get
the
birthday
cake
but
was
charged
for
it.
The
email
initially
stated
that
there
was
a
twelve
hundred
minimum,
which
I
had
accepted
through
email
confirmation.
When
the
booth
girl
came
to
collect
payment
she
then
stated
that
there
was
a
five
bottle
minimum
which
was
NOT
apart
of
the
booking
or
confirmation
email
(my
friend
ended
up
paying
before
I
was
notified
of
this
issue)
and
she
also
tipped
more
than
the
calculated
gratuity
that
was
supposed
to
be
given.
We
ended
up
spending
twenty
one
hundred
there
which
was
completely
unacceptable
and
not
apart
of
the
discussion
OR
booking
finalization
through
email.
The
light
placement
was
terrible
for
where
our
booth
was
and
completely
blinding
our
birthday
group.
We
had
requested
many
times
for
water
at
the
booth
and
didn’t
get
it
for
quite
some
time.
The
bathrooms
were
not
maintained
throughout
the
night
which
became
unsanitary
and
the
floors
were
disgusting.
Overall
the
experience
was
not
a
good
one
and
I
would
not
recommend
going
to
Dragonfly
in
Niagara.
Save
your
money
and
go
elsewhere.
We
will
be
making
a
more
formal
complaint.
I’ve
even
noticed
that
the
replies
to
these
reviews
are
completely
unprofessional
and
rude.
They
have
no
care
for
customer
satisfaction.
My
review
has
not
even
been
showing
up
on
google
reviews.
If
you
see
this
and
have
experienced
the
same,
please
thumbs
up
to
help
people
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