The Best Western Lakmi is very central for buses, trams, mainline trains and the main shopping street. The hotel is spotlessly clean, the breakfast is vast and suitable for all palates. The staff are very accommodating and always wear a smile. There is a lift in the hotel and 24 hours reception. We would definitely stay there again. We visited this time for the Christmas Markets, the Negresco Hotel experience and Christmas in Monte Carlo and Cannes.

This is a follow up post. Prior to checking in, the experience was all great. An email from hotel to pre-register, and even sent me a list of to-do, to-eat etc. Checking in process was great too, with lotsa of useful info. The only bad experience was when we didn’t find the aircon working, when we booked a room with air conditioning. And here is why it’s bad. - called reception. Reception says will be up. Waited for 15 mins, no show. Called reception twice, and no one pick up now. Hence I Went down to look for reception. Saw he’s busy checking in guests, so that’s fine, I can understand one man show is busy - recep came to room, tried a few times, tried to tell me he thinks the cold air is coming, can I feel it? I shake my head in disbelief that he can say that. It’s clearly not cold air and I will not be pacified just like that - he asked me to turn off aircon, don’t do anything for 5 mins, till he’s back. Needless to say, after 15 mins, still no show, I timed. Hence I went down again. This time round, my patience is running out. He told me he can’t get the technician , and asked me to go up and turn it on again, and see if it works. I complied, and waited for a while to make sure it’s still not cold air coming out. By this time, almost an hour gone by. I am exhausted and patience running out. - I went down again. This time, he suddenly said all room no air con, that’s what his Rooms Director said. I know that’s possible. Some European hotels are ESG. But the way the whole incident was handled, I am not sure if I am being taken for a ride again. So, I said, fine I accept the explanation. But I have 2 rooms booked. Earlier on when I went to the kids room, their room doesn’t seem warm. If Tom morning I go, and the room has air conditioning, then I want a full refund for the first night (I am staying 3 nights), and to have the room changed. The recep agreed immediately. Then, I took out my phone and recorded us, and I repeated “I want evidence that this was agreed, that if the kids room has air condition, then I want my room night refunded and changed room”. Now he pulled back and was non-commital. This made me furious and rather convinced I might had been taken for a ride, after more than an hour. That’s where the frustration review was written. Today, I saw the reply on Google review. When I returned to the hotel, the recep (another one) immediately came over and explained its true the hotel has changed to heating only and no air conditioning. I accepted the explanation. Because the kids told me their room became stuffy in the middle of the night too. When I returned to the room, there was a hand-written note explaining they had been trying to reach me to resolve this issue. Conclusion: kudos to the hotel staff for all the efforts to resolve this. I accept the explanation. But as I told one of them: then I appreciate during booking process, it could have stated that there is no air conditioning for the rooms for certain months. Let the customer decide whether to proceed. I am sure there will be hotels that do have air conditioning in Nov, and as a customer, I want to have that choice. While I accepted the explanation and appreciated all the efforts to resolve this, I had to open the windows in order to cool the room to sleep. This means noises from pedestrians, cars, trains go on and on all night. For a light sleeper, this is challenging.

We loved our recent visit. We had one of the corner rooms on the top floor so we had some gorgeous balconies to sit on and watch the world go by. The room was very spacious and clean and the added addition of a hairdryer/straightner set along with vanity mirror in the bedroom was a fantastic touch. The staff were all super friendly including the lady who checked us in on Friday.

The hotel is well located, the staff is super friendly, the rooms are very elegant and quiet, and breakfast was very very good. The value for money is exellent. Order through the hotel internet site. Cheaper than booking.

This is great hotel for the price. Great locarion close to everything. The service is top notch and the breakfast is delicious. Front desk staff are truly amazing especially Nacuer who goes out of the way to help you with recommendations about everything. Overall a very "nice" stay in Nice 😀

Great place to stay a few nights. In the heart of the city with easy access to transport. The rooms were clean and the breakfast was great with a cafe bar and coffee in a lounge (helpful for those who need to do a little bit of work, retire and read a book). What really makes this place stand out is the staff who have been nothing short of fantastic (upbeat, helpful and very accommodating). Thank you BW Lakmi team.

Our stay in the hotel was really exceptional. The staff were very attentive, helpful and friendly. My sister got a surprise on her birthday with a prosseco, and a few small treats. It was really nice of them as we didn't mention her birthday beforehand. The breakfast was great and the rooms were clean really well each day. Really good location on top of all that. I would highly recommend this hotel to anyone staying in Nice.

Excellent hotel. We stayed 4 nights in March 2023. Located is on the main street, just perfect location, close to everything. Room and bathroom are very clean with coffe maker, flat screen tv and safe for valuables. Breakfast was included in the very reasonable price and it was very very good. The front desk is open 24/7 for any help if needed. The staff was polite and helpfull. The best of all coffe room in the lobby is open 24 hrs/day with free to use excellent coffe and tea. If we come back to Nice, we will stay at Lakmi Best Western.

Great value for money. Great position, near everything. Breakfast is ok, hot and cold choices, natural orange juice machine. Service is friendly, rooms are clean. The view from the balcony is beautiful.

I would have given 5 starts, if it wouldn't have been for the noisy rooms. Not sure if all of them are like this, but the ones we stayed in had very poorly sound isolation. Otherwise, we were really happy with the hotel - great location, easy to get to from airport by public transportation, clean, new bathroom, tasty breakfast, warm and cozy. Nice staff, as well. A few available parking spaces just in front of the hotel (20 EUR/day).

“Stayed” here in December of 2022. The staff was extremely friendly and helpful, but all the positives stop there. No wifi Lobby dirty Room very dirty Hallways falling apart (paint, wood, etc.) Bed sheets had stains Pillows had hair and makeup stains Behind the mini fridge bugs I checked in then checked out after I got back for lunch. We did not stay the night. I left and went to another hotel! Best decision I have made!

We stayed here for 2 nights while visiting Nice for the first time to celebrate our anniversary. We were pleasantly surprised by the hospitality provided by this hotel. Coming from the US, Best Western doesn’t have the strong brand reputation…but this place completely changed my view. Location was perfect - 8 mins walk from the train station and located right on the Main Street with access to the tram. There is a small parking lot in front of the hotel which makes loading/unloading easy. The staff was amazing - friendly and helpful. They surprised us with a bottle of Prosecco and desserts for our anniversary celebration. We were able to enjoy the present on our balcony watching the city transform itself into the evening. The room was small - but it is on par with the hotels in France so far. The shower was really nice with the rainfall design but I only wished that there were some shelves inside the shower. Breakfast buffet was another highlight with the freshly squeezed Orange juice! I definitely got enough vitamin C during my stay. The hotel was well kept with a lounge area in the lobby for all day coffee/tea. There was only one small elevator for 5 floors, so we took advantage of the stairs next to it whenever we get. Highly recommended for anyone looking for a pleasant and comfortable stay in Nice!

Very clean and tidy hotel. Very nice staff. Room service is very careful. My first experience of using this hotel was a chain, but I would love to choose it again. I also recommend rooms with terraces.

This hotel was amazing! Me and my girlfriend had a cozy little room, big enough for us. Breakfast was very nice and the service was a 5 star hotel service! Definitely recommend this

Great staff who were very welcoming, made sure that we were looked after and always had great tips on sightseeing and restaurants. Once you got use to the church bells and the noise of the trams, the property is well situated to access the major stores and restaurants. It is very conveniently located in the centre of the city and you can walk to most tourist areas. We started each day with a very good buffet breakfast which was part of our room rate. The staff is what makes this hotel property a 9 star property.

The location of the hotel is ideal: walking distance from the main station and the old city. The building is old but very beautiful. Very friendly staff, and very helpful. You can have free coffee in the afternoon at the bar on the ground floor. Regarding the room, spacious enough for a couple, with a closet big enough to unpack. Bathroom amenities were only soap and a shampoo/body wash combination. Room was cleaned and towels were replaced daily. The only note we could make is the elevator: during busy hours you had to wait a long time to get it.

Near to the city and a good service. The interior is nice and good.

Desaster. DIRTY, NOISY, NO COVID MEASURES. Only 1 attendant in reception, totaly overliaded. Guests not taking care of the COVID measures. Water falling on the walls, dust and rust in the mathroom. Toilets NOT DISINFECTED. DISASTERS

The hotel is nice. Very central location. Hotel rooms are tiny but clean. Breakfast is very good, although not outstanding. My biggest issue was parking space, as I rented a car for the period of my stay and couldn't book a space in advance. Overall happy with my stay. Very good choice if you want to be in the heart of the city.

It was a great experience. The location and property were perfect ... it gave a beautiful old town vibe with a lot of shop and eateries around even the main station is walking distance. Also the beach was about 1.5km so easily walkable. Plus the staff were a delight to interact with :)

Perfect place to stay in Nice! Rooms are not big, but still comfortable and very clean. Friendly and helpful personnel. Cosy beds and modern appliances. Breakfast was really plenty and tasty. Definitely would come back here and recommend!

A great experience at this hotel. The staff very helpful. Breakfast was a mini feast and our twin room was very good with comfortable beds, two big separate wardrobes in an entrance hall and adequate bathroom facilities. The safe and fridge a bonus. The view over the city was a bustling scene but we were not disturbed at night.The beds although small singles were very comfortable. It was a good 10 minute walk to beach and restaurants that we liked and 15 minutes to the old town.Although the tram was very close by.The Monoprix supermarket was excellent for bottled water, hot ham, sliced cheese and bread for lunch picnic on beach.

Hotel is in a good location. Very central to the shopping and a short walk from the old town and beach. My only issue throughout my almost two week stay was with housekeeping. Unfortunately the first day they cleaned the room when I have the do not disturb sign out. I’m pretty sure my bed was only made and not changed since there was a stain on my pillow the whole trip. I had one day when they came twice which was super uncomfortable. Front desk staff was helpful and nice through the stay.