Visited today at 2:15 to get a strep test for my daughter. I checked several Urgent Care centers on-line and this one said there was no wait. Apparently, there is not a wait because as of Dec 4th, yesterday, they are no longer taking walk-in appts … and the next available was at 5:45 … 3 1/2 hours later. There wasn’t a single person in the waiting room and one other car in the parking lot. They need to cover up their sign and also have some kind of on- line notification that it is now by appt only.

I didn’t have to wait long and everyone was very nice. Dr. Bullock was super wonderful, he listened and was interested in what I had to say. I got exactly what I needed to get better. My PCP office takes about a month to get in, so it’s nice to know this place is here when I need something a little sooner. My only suggestion would be a charging station in the waiting room because the check in paperwork is done on your phone, Other than that, 5 stars.

My individual experience was really good. Staff was very pleasant. The only bittersweet part of it was the next day when I tried to bring my daughter in for covid-19 testing as a walk-in only for the front desk to say that they're only accepting appointments. Which is odd when the website says they take walk-ins. The latter wasn't my entire experience, just wanted to be honest.

Our experience this past weekend at Access Medical Center on Rockwell was terrible. We were told (after having made an appointment and checking in online) our wait would be approximately 30 minutes and after an hour (an hour and a half after we checked in as they were still taking walk-ins) I asked for an update and the front desk staff was amazingly rude. We took our daughter to another Urgent Care and received amazing care right away.

I had been falling around. The local ER's don't see a problem. This group had the compassion to allow my brother to fill out all the paperwork without any rush. Everyone from reception to discharge was great. They made me feel comfortable and as if I mattered. Thank you, people! Faye

Dr. Bullock was incredibly patient and informative. He was very inquisitive about my current situation and made sure he had full understanding of my symptoms. Once diagnosis, he was very thorough with explaining my treatment plan and gave tips/tricks to adjusting to some of the medications. Very much appreciate him and the staff today! All were friendly, quick and accommodating!

I wouldn’t recommend going here, I waited 2-3 hours just for them to be unable to get my labs for work. Use the same needle twice, and being completely unsanitary while grabbing my labs. I have never had such a huge bruise from getting blood work and it felt like my whole arm was contracted for the day.

There were many people waiting before me however we didn't wait long. Very efficient. The PA tested, confirmed and prescribed medicine within 25 minutes. We were serenaded the test results which made a less enjoyable outcome to a more pleasant one.

I cannot express how thankful I am for the staff that helped me today. From the lady who checked me in to the very end, They were so helpful, polite and made me feel like a friend or family member. Definitely recommend!!

It was very busy when we went today, so there was about a 40 minute wait past our scheduled time, but the receptionist was upfront about the fact that they were running late and told us what we could expect. Once we got in, everyone was efficient and we were in and out quickly with a diagnosis and a prescription sent to our pharmacy. All in all, a great experience despite the delay.

Good care by staff, but extra care needs to be taken when placing info in files. Someone else’s flu results were put in my file resulting in being told that I had the flu even though no flu test was administered. All is good, but could have been a problem had I not questioned that.

I felt terrible when I came in. Kathy, the Nurse, made me feel better. She was absolutely AMAZING! The PA I saw went right to what needed to be done, crossed every T and dotted every I. They tried all they could to get me well. We came from Tulsa to visit Family and didn't expect to be at an urgent care. Both the PA and Nurse Kathy were so wonderful in treating me. They listened to our concerns and really gave us their best. THANK YOU THANK YOU THANK YOU for doing everything you could to get me well. You are appreciated beyond words. For your Professionalism and mostly your Kindness. When you don't feel good and are treated with kindness, it makes you feel better. I'm grateful for you.

We typically only go to Mercy urgent cares, but on a late Sunday evening, this was our only option - unfortunately it was an awful experience and we won’t ever be back or recommend. My young child is extremely ill and I felt better having her seen immediately rather than waiting for her pediatrician on Monday. We arrived at 7:00pm, an hour before their listed close time. Upon walking in there wasn’t really any sort of a greeting. I informed the front desk lady that my child needed to be seen and tested for possible Covid. I gave her a run down of her symptoms and went to do the online paperwork. After about 20 minutes the front desk lady said our insurance wasn’t valid. This was a surprise to me because nothing has changed. When I asked how much it would cost to just do self pay because I really wanted her to be seen, her response was “well what do you want us to see her for?”… UHH HELLLLLLO!!!! She obviously is ill. Her attitude was honestly enough for me to not even want to give them my business. A few minutes after we left.. the front desk lady also left. Which is odd because it was only 7:20. I feel like my child was denied care because they were ready to close. I took my child to her actual doctor today to find out 1. She does have active insurance (wow!) 2. She was positive for flu AND Covid. This could have been treated much sooner if it wasn’t for the careless staff at this place! DO BETTER!

A great place to go Access medical on Rockwell I've been going to them for some years now with both my grandchildren and even me they have always been courteous and prompt. The doctors and nurses are very nice very courteous and right on with whatever it is going on with all of us I would recommend this place to anybody I'm almost 70 sometimes that age let people know I'm telling the truth hopefully it will. God bless you all!

I came here to amc urgent care on mustang road and they took real good care of me. The lady at the front desk was real nice and she was very helpful and works hard. And the nurse who did my post accident urine analysis Alyssa Price I think her name was, was very patient with me and very thorough and did great work. I would give them a raise if I was their boss. Thanks

I made an appointment which was smart they see appointments first. I paid my co pay, the nurse called me back she was very nice and friendly, she did her thing took the test put me in another room I waited just a little over 15 min. For the Dr. who cool and kind he did his thing gave me my discharge paperwork my notes for work sent my perscription and I was outta there.

The initial impression wasn't all that great, because of unprofessional receptionist who carried on a loud personal conversation on the phone the entire time of our long wait in the waiting room. After that everything was great. The nurse was amazing, the Physician's Assistant listened well and showed compassion. They provided good and timely service.

They advertise "skip the wait" and schedule online. I scheduled an appointment and arrived 15 minutes early as they suggest then they said there will be a 1 hour 30 minute wait. I told them I scheduled a visit online and confirmed and filled out all my paperwork online to speed things up and they said it would be a 1 hour 30 minute wait. I went south 6 miles into an urgent care in Mustang on the same road and there was no wait. If this happens to you then just call another local urgent care and go there. The online sign in scheduling is a joke. Don't do it.

The North Rockwell location is a quiet spot with quick service! the staff are respectful and nice. The PAs are great at listening to their patients as well as the nurses. They make patient visits comfortable and casual. Only recommendation make the phone line more accessible to patients. Anytime I’ve called I’ve been sent to the call center not the medical center. If this is not an easy fix put more info about the clinics on NextCare. Some people are not comfortable with opposite sex doctors. Knowing who is the Doc that day can make a difference if someone is seen for sensitive issues or not.

Amazing facility with kind and compassionate staff. Listened to all my concerns and went above and beyond to help me get to the bottom of my health issue. Used to go to Mercy GoHealth but will be coming back to Access Medical from now on.

Nurse was quick which I appreciated. PA was still very courteous and had a great bedside manner even though I was one of the last patients of a very long day. I was prepared to give a great review! However, when I left and read my exit papers, I was annoyed that my paperwork said I was there for a Covid evaluation. The reason I entered I needed the appointment (electronically) and what I said verbally was that I needed a flu test because I had been exposed to and have symptoms of flu. Other than that, I was very pleased with the experience.

This is a good clinic. We saw provider Kyle Johnson and he was knowledgeable and friendly. The nurse was good too. Tests came back negative for my daughter but was able to get a steroid shot. On line checkin is easy and you can book appointment online.

The nurse and PA were very sweet and efficient. I do feel like people who went to the trouble of making an appointment should go in at their appointment time. I was on time and waited 40 minutes while walk-in patients went ahead of me.

The front desk needed to know more about the required online paperwork and process as well and better customer service skills. She was not helpful in any way when my sons information did not go through. The nurses and Dr we saw were great; pleasant, very helpful and professional .

The online check-in was fast and easy and I did it on my phone on our way there! After we got there, we only had to wait a few minutes before we were called back. The nurse took my son’s vitals and then right after she left a PA came in and diagnosed my soon very quickly! We were in and out and they sent the Rx to our pharmacy and we were done! So simple! I definitely recommend this urgent care!!

I had a great experience. I was seen right at my appointment time. Eryka(MA/RN) took me back for vitals. I then saw Kyle the PA. He was very thorough about explaining my medications and what he diagnosed me with. Eryka came in and explained what the next steps were. She was very kind and made sure I understood all my instructions.

Save your money and go somewhere else! Went to the facility they got me right in and out. Seem like it was ideal visit when you are sick and wanting to feel better. My issue with this facility is after I was seen they didn’t send my prescription over to Walgreens. Spent hours waiting on there customer service line because they don’t have a direct number for the location. I’ve called multiple times to there customer service spoke with 3 different supervisor and 28 hours after my visit I’m still waiting to get my prescription. I was just transferred to someone in there office and they are now requesting I come and pick up a prescription very inconvenient!

I went in for X-rays. The staff was very friendly and efficient. I was there only 40 minutes. They said they would call me with the official radiology report. I received a call less than 10 minutes after I left. Much better than the emergency room!!

Everyone at this place was amazing. GOD sent these Three Angels straight from heaven specifically for me. I felt like a member of their family. They were genuinely concern about my health. Left there feeling like I was already Healed!!!! I recommend this site A Million times!!!

My wife and I were both treated with great customer service. Karlee did a great job and was very informative. Would definitely recommend her to anyone looking for medical assistance!

Made an appointment online within 30 minutes of starting. Staff was punctual, friendly and thorough! Best health visit ever - no waiting in a room with other sick folks!

Not sure where all the bad reviews come from. I was treated well and received all the care that I was needing. Yes there was a wait time but that’s to be expected during flu season+Covid.

If I could give negative 5 stars I would. This place is a JOKE!!! My mom went in and told Dr. Augustine Pham all she wanted performed was a flu test. The nurse AND doctor went behind my mom's back and did a rapid covid test which are known to give falsee positives. False positive or not, they get PAID for each covid claim they make on a patient. My mom clearly stated what tests she wanted done. When a patient pays you to take care of them, you follow their demands. We won't be coming back, because if we do, my lawyer would shut this place down in less than a heart beat. This place is immoral, inconsiderate, hard-headed, they don't listen to their patients and they only see their patients as a check. Shame on anyone who can trust in someone like that. You guys make me sick!!!!

Save time, money and frustration and go somewhere else. When you call the local number it routes to a call center in AZ. They told me to walk in yesterday because there was only one person ahead of me. Got there and was told I couldn't be seen because they were understaffed and the call center doesn't know what is going on locally. I then made an appointment for today at 12:20. I realized before I left the parking lot I had a meeting so I went in to reschedule. She moved me to 1:40 today. I called the local number again (call center in AZ) to confirm the 1:40 appointment but was told they can't see the appointments online unless I scheduled online. So, I showed up at 1:30 and was told they only had the 12:20 appointment for me and it was cancelled. I would need to reschedule again if I wanted to be seen. I will not ever try this place again and warn you against the same. There are other facilities around town who have to work more efficiently than this place.

What a great team! From the guy at the front desk… To the nurse that took my information and blood pressure to the doctor!Very professional, very friendly, and very timely!! Everything was very organized and clean. I felt like I was heard and understood completely. Great job to this amazing staff!

I liked that they had rapid tests available and I was able to get my COVID results asap, while still in the office. Also, the ladies that helped me were nice and helpful. But their ‘appointment’ system is very inconvenient and backwards if I’m being honest. I had an appointment scheduled for a certain time and when I arrived to my appointment I was told there were 9 people ahead of me and there would be a 2 hour wait. I questioned what was the point of the appointment if I was still going to have to wait as if I was a walk in. The receptionist proceeded to tell me there pretty much was no point of making an appointment because I would still be seen in the order based on walk ins. To me that didn’t make much sense. It’s pretty common understanding that walk ins are taken when they can be seen, in between SCHEDULED appointments. It was very inconvenient and quite annoying that I showed up for my scheduled appointment and had to go back home and come back after waiting over an hour.