4/5 John S. 2 years ago on Google
June
2021.
During
covid,
I
can
understand
the
hotel
is
reducing
expenses.
But
it
turns
a
result
that
the
hotel
is
under
staffed,
restaurants
closed
(be
prrpared
to
be
hungry
if
you
dont
get
to
dinner
before
7pm),
and
facilities
not
in
services.
Many
staffs
are
impolite
and
rude,
I
can
see
under-staff
is
the
reason
to
this.
Only
one
receptionist,
she's
hurrying
us
to
checkin
while
a
mailman
is
waiting,
picking
up
in
house
calls...
Its
a
chaos
and
she
turns
up
rasing
her
voice
at
me
for
no
reason.
Most
restaurants
are
closed.
Ground
floor's
cafe
have
a
smaller
menu
than
a
sidewalk
hotdog
stand.
And
at
night,
after
7pm
theres
no
staff
to
serve
you...
The
Chinese
restaurant
is
so
chaotic
in
management,
I
waited
one
hr
for
my
dimsum
to
be
served
and
1/3
of
my
order
is
missing
until
one
kind
lady
care
to
come
and
clarify.
Food
quality
is
good,
but
if
you
stay
here,
better
be
prepared
with
snacks
because
90%
room
service
menu
is
not
available,
and
serve
latest
8.30pm.
coffee
shop
close
around
9pm,
but
all
cakes
and
food
are
gone
way
before
that.
The
location
of
the
hotel
is
not
possible
for
customers
without
vehicle
to
get
food
from
outside.
I
am
not
sure
if
grab
food
can
be
ordered
or
not,
but
I
doubt
the
hotel
will
let
drivers
in.
---------------------------------
Jan
Feb
2022.
Updating,
return
here
for
tennis
tournament,
staffs
are
all
back,
and
hotel
is
more
lively.
Facilities
still
not
all
open
for
service,
and
only
coffee
shop
is
open
as
restaurant.
However
service
is
back
to
normal
and
deserve
a
4
star
review
now.
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