Great store, it is iconic to United States, so many items too many to mention

I went to the Riverside Tyler mall store today for new blouse and shoes. I have a three day business convention in Nashville this week. Found perfect blouse and shoes. Went to make my purchase. The shoes rung up for $65. There was a clear sign on the display for 29.99. I did as the cashier asked and went back to take a picture. She said the sign said starting at... I explained these shoes are the only shoes on that display. I asked for a manager as the cashier said I dont make the signs. The manager Marie Ann walked over to the display said "oh, the other shoes likely sold out over the weekend. I asked if she would honor the sign. She refused although, there was only the single item same shoe in black and brown filledon the display. The display was full of the wrong item. I called the customer feedback phone number on my receipt and gave a complaint. I was told the store manager would contact me in 48 hours. I explained I only want the shoes that are clearly advertised at 29.99. She said well we are online and that is an in store issue. So the store has to call you for a solution. I said okay, then I called the store thinking I might as well get this 48 hr wait period over with.. I spoke with Anthony explained what had happened. He put me on hold to check the sign. He hung up I called back asked for his name and he hung up again! I called back again no answer. Called a fourth time a woman named keisha explained she was a supervisor. She said she was aware of the situation. She went on to explain corporate menu pricing, the sale they had over the weekeend etc. I explained again, there is a seperate display with a clearly posted sign one type of shoe on it. Will you honor the price? She said no. I have been a lifelong customer my family goes back to school shopping each year. So we are several generations worth of JCP shoppers. I get my work slacks and blazers from jcp online in a tall. The quality is the best! This is the fourth time I have had an issue at this store in the past two months. You have lost a customer. Due to your pride and poor customer service. I will never support Jc Penny again! Macys and Kohls willl get our business.

Went to the hair salon here and I was very surprised at how professional the stylist is there she told me what would happen with my daughters hair and gave me advice about color and dying hair at her age. I really was appreciative of her expertise and she was right in the end my daughter got what she wanted and also advice on how to treat her hair after and what products to use.

They don't know the culture of customer service, the shop is dirty, the fitting rooms are full of clothes and the checkout service is slow. The staff seem to be unhappy with their work. The shop in general has a bad smell.

Super busy in the mall. Store was busy but had quick check out

Review from shopping on Thursday, June 16. The clothing and customer service are amazing, and I definitely will consider shopping in this store in the future before shopping in other places in this Galleria, and this is coming from someone whose been at this mall for at least a decade and a half. Positive remarks said, my one major gripe with this location was the appearance of some of rooms. I genuinely felt uncomfortable in the fitting rooms, restrooms, and going from downstairs to upstairs in the elevator. Elevator's cramped and old, mirrors in fitting rooms and bathrooms scratched, locks not locking, rooms disorganized and not extremely sanitary, food on the floor...it feels like the appearance of the store needs a tune up as opposed to the quality of the clothes or prices offered.

Just my opinion.I prefer a price check machine conveniently placed across the store, and not having to download the JCP app

They're having a great sale right now, ahead of the regular Black Friday sales

Excellent customer service Always clean.. ..Love the deals especially online

JC Penny Men’s Suits @ Tyler Galleria. I know many people have forgotten J C Penny but give them another chance this holiday seasons. They trying very hard to keep bringing the latest fashion

I haven't been there in many years my shopping experience was awesome the staff in the jewelry department where very helpful and patient found a great deal on in upgraded ring 👍👍👍

The employees were very accommodating they were very attentive even though it was a little after 10:00 a.m. and they were just opening. I found everything I needed for my great-granddaughter's birthday gifts and the prices were great. I'm very glad that I have a credit card for this store!

This is a nice store, but there are hardly any cashier's to assist you.

Payment 1 day late because I was sick and they charge 30 dollars wth is that. Beware if you have a card.

Nothing like going shopping at an old school department store. 3 floor and ll full of merchandise. Clean great service. Will be back soon.