1/5 landon g. 2 years ago on Google
I
brought
my
engagement
ring
here
to
be
resized
and
to
have
a
bezel
added
to
the
stone
which
would remove
the
prongs.
This
is
a
14ct
WHITE
gold
ring
with
a
8mm
by
6mm
sapphire
rated
at
1.33ct.
The
bezel
that
was
installed
was
not
made
by
this
jeweler,
but
was
pre
purchased.
The bezel
covers
the
stone
all
the
way
to
the
plateau
and
covered
more
than
2mm
of
width
and
1mm
of
length
which
significantly
reduced
the
light
transmission
within
the
stone. When
Roberto
quoted
the
fix,
he
said
it
would
be
a
thin
bezel
and
would
be
the
same
color
as
the
ring. As
you
can
see
by
the pictures,
the bezel
is
yellow
gold
and
does
not
match
the
color
of
the
rest
of
the
ring.
The order
was
also
to
reduce
the
size
of
the
ring
by
a
1/2
size.
The size
was
the
ONLY
thing
he
got
right.
Except,
he
did
not
fix
the
Rhodium
coating
on
the
band
and
now
that
looks
like
yellow
gold
now,
and
is
no
longer
white
in
color.
My
fiance
picked
the
ring
up
today
and
is
extremely
unhappy
with
the
results.
When
Roberto
was
asked
to
fix
the
issues,
he
was
extremely rude
and
refused
to
help
us
further
unless
we
paid
the
same
fees
again
that
we
paid
to
have
the
original work
done.
We
are
extremely
unhappy
with
the
quality
of
work
and
horrendous
customer
service
provided
at
this
store.
Would
give
zero
stars
if
that
was
an
option.
Do
not
use
this
place
at
all
if
you
value
your
possessions.
The
ring
was
taken
to
2
other
jewelers
who
are
unsure
if
this
ring
can
even
be
fixed
at
all.