Avoid at all costs!! The staff at the pharmacy are rude, unwelcoming and incredibly unprofessional. It was my first time using this pharmacy and I was little confused about where I needed to go. After waiting 5 minutes (there was a small queue), I went to one of the pharmacy’s cashiers and told her that I had a prescription. She then told me in an abrupt way to go to the main desk so I did. At the main desk there was this rather arrogant, unapproachable young female packaging some pills. I stood there waiting for a couple of minutes and she said “just sit there” and nodded towards the plastic chair. After some time, the initial, older women called me over and asked for my details. I told her that the nurse I went to earlier in morning at 9:30 (ish) at Eastney healthcare centre told me that the prescription would take 20 minutes. She bluntly said “they say that” and I was left feeling rather annoyed. Baring in mind, it was 12:00pm so they had at least 2 hours to sort my prescription out. There is no need to be rude. I chose to listen to my nurse, it’s not my fault nor problem that you can’t deliver on time. I had to wait a further 30 minutes for my prescription. Ridiculous. It’s comical, they had cryptic very passive aggressive signs up about treating staff with respect and how they have zero tolerance to abuse. Well I wonder why you get abuse and disrespect, you treat customers like dirt. The double standards is a joke. Those horrible women are obviously working in the wrong sector. The “service” they provided was disgusting and the complete opposite of what a healthcare “professional” should deliver. Highly disappointing and I’ll be taking my business elsewhere.

I have literally phoned boots pharmacy Portsmouth all day with no reply whatsoever.it was important to know if a perscription had arrived to collect .so much for helping GPS time by using pharmacyies

Having been directed here from a smaller branch they still didn't stock what we wanted. The staff member we spoke to was helpful.

Incredibly difficult getting a response... never answer the telephones.. had to email head office .. Then on arrival at the store.. one dept has little knowledge of the others...

Today after 2 weeks i went to farmecy to collect my medices liar, agrassive dark hair colour hair girl argued with me and said surgery didnt answer to their request ,when I call my surgery I found it she just ordered it during was arguing with me that is ridiculous don't think every one is stupid I want ur manager reply back to me I will see why she should treat people as stupid

Went to the make up counter, where Anna was absolutely so wonderful, an amazing help! Needed a new foundation, as my skin was just shocking! I normally hate going into beauty places as let’s face it, you feel like your being judged/ looked up an down. But Anna was so wonderfully friendly, helped me find a better foundation for my skin, I couldn’t say how nice she made me feel!

I am a regular customer of boots throughout the years and although I have always been happy with my visits, I have never made the effort to complete a review however I was SO happy with my most recent visit to Boots, commercial rd. Amanda assisted with helping me find the perfect foundation and shade for my skin tone. She made me feel really comfortable and overall made the trip really enjoyable. A generally lovely person and an absolute credit to Boots. Will definitely be returning - Thanks Amanda - Abi x

I was served by Anna on the skincare section today, charming young lady ,who certainly knows her stuff. Thankyou Anna

No words can Express bad customer service. Management is as helpful as a chocolate teapot

I can always find exactly what I need in this branch of Boots. The assistant was extremely helpful, she showed me how to put my reward card onto the app so I won't need to carry the card as it is saved into a wallet on my phone.

I went here for an eye test last week. I couldn't try most glasses on freely as they were all locked up. I had to stand and point out the glasses I wanted to try on so that they could be unlocked. The optometrist was good, but the member of staff dealing with me lacked knowledge.

I didn't know the pharmacy and advice area was closed for lunch for 45 mins so there was a wait of 30 mins but the staff when back on duty were very helpful. The pharmacy was short on a few things which you don't expect with Boots. My rating is closer to 3 1/2 based on my experience on the day.

I find this Boots store very helpful and keep a good stock of different items. Staff always ready to help.

Excellent range of products, although some a little harder to find (unclear direction maybe?) Very happy and helpful staff on nearly all of my visits. Thank you!!!

excellent services. I went in to Boots unsure of my shade for foundation and concealer. Anna assisted me and she was patient until I found my shades. The service was just 1st class. Haven't had such service in a long time. Anna keep up the good work.

If staff go sick let people know as costumers can't keep there booked appointments for flu jabs

The waiting times where good today & the quality of advice I received from the Boots Pharmacy team was first class.

Bloody pharmacy is a joke! No one answers the phone. My prescription is suddenly lost even though the doctors have confirmed it's there. As a type1 Diabetic, this isn't acceptable!

It's a Saturday just before lunch and there are 5 tills and only one person serving. What a joke.

Just wanted to thank Anna in the makeup section. She was so helpful and really listened and felt like she cared about what I was saying.

didn’t realise but i had accidentally picked up a tester makeup product because it was the last one, lovely blonde lady behind the counter who noticed for me and she went got me brand new sealed, was so polite and nothing was too much hassle for her, excellent

Great experience at the Boots Opticians, I got my contact lenses free trial. The doctor is very nice and he explained everything I needed.

I went to Boots store in Commercial Road, Portsmouth and had the best day ever in the city. I had long been thinking of using make up but was uncomfortable about asking help from people working there. Luckily, an employee named Lucy made my day!!! She is absolutely professional at working with people like me. She sat me down and identified what kind of foundation and concealer best suit my skin tone with her machine and even taught me how to apply it. I took her 3o ish minutes and she was totally on it. I cannot stress enough how introverts like me appreciate the friendly and non-judgemental attitude of people in make up stores. I left the store with confidence that I too can use make-up. Lucy, thank you! You are just FAB!!!

Usually when visiting this boots the service is always quite friendly. However with covid tests becoming increasingly hard to get recently I understand it's a busy time and the prescription and advice stands were closed and I did not know that as it was 1:30 in the afternoon. I was quite rudely told that it was closed and I asked if she knew of anywhere else with covid tests. Just as a query but the response I got wasn't as friendly as I'd hoped. Although I understand the increasing stress over the Christmas period. I was quite let down as I need to take one before going home and would've thought boots would be of some help

slow service at the pharmacy. not good. prescription sent 10 am whent to boots and they said was not there.

Great store with good variety of heath and wellbeing products and services available. With regards specifically to the pharmacy there is no online information on when the lunch is? I came in yesterday at 13.05 and was informed that pharmacy wouldn't reopen until 14.15! They used to put a sign up but there is nothing now!

Went for thermometers for a baby the selection was varied as was price so something for everyone. The baby clothes are well made and look new after multiple uses. Great selections of everything you would need for any age baby.

Paid for a covid test through there website.it didn't show dates till after you pay. Only dates are 2 weeks away and need for 5 days away lost £30.

Always very busy, but the staff here are very helpful. Can usually get what I'm after. And I love the fact I get my advantage points.

Great they really look after my eyes