1/5 Linsey N. 5 months ago on Google
After
multiple
bad
experiences
with
Dental
Lodge,
I
finally
left
my
appointment
today
in
tears
and
won’t
be
going
back.
My
very
first
appointment
at
Dental
Lodge
was
rescheduled
by
staff
due
to
training
in
the
office.
They
gave
me
less
than
24
hours
notice
of
the
appointment
change,
and
when
I
wasn’t
able
to
make
it
in
that
short
notice,
the
office
manager
tried
to
tell
me
I
would
no
longer
be
welcomed
as
a
patient
in
their
office.
Luckily,
we
were
able
to
communicate,
work
out
the
situation,
and
reschedule
the
appointment.
During
that
appointment
Dr.
Nguyen
informed
me
that
I
had
a
failed
root
canal
and
would
need
to
come
back
to
have
it
redone
along
with
some
fillings.
I
went
back
a
few
weeks
later
for
the
fillings,
and
again,
Dr.
Nguyen
told
me
I
needed
to
come
back
so
he
could
redo
my
old
root
canal.
After
that
appointment
I
received
a
$350
bill
in
the
mail
and
panicked
about
finances,
only
to
find
out
they
had
sent
the
bill
by
mistake.
This
morning
I
went
in
for
my
root
canal,
(that
Dr.
Nguyen
told
me
twice
to
schedule
with
him).
I
was
in
the
chair,
ready
to
begin
when
Dr.
Nguyen
informed
me
that
he
can’t
do
my
procedure
and
isn’t
sure
why
I
scheduled
it
with
him.
He
offered
to
send
me
to
a
specialist
later
today,
and
let
me
know
the
cost
would
be
more
than
double
what
I
paid
them,
which
is
“a
pretty
good
deal,
honestly.”
I
have
had
nothing
but
pleasant
experiences
with
Jill
and
the
younger
woman
at
the
front
desk,
they’ve
always
been
helpful
and
kind.
However,
the
constant
miscommunication
and
neglect
of
my
needs
as
a
patient
has
taken
my
pre-existing
dental
anxiety
and
multiplied
it.
***
In
the
middle
of
writing
this
review
I
received
a
call
from
the
specialist
telling
me
they
looked
at
my
x-rays
and
didn’t
think
I
needed
the
procedure
redone.
I
will
be
seeking
a
second
opinion.****
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