I had not been here for several years because I don't like what they serve. I went with a family member who wanted one (1) big breakfast (to go), and he had a coupon for a free breakfast as well because of an issue. The manager, who had a very thick Hispanic accent, REFUSED to give even her first name and would Not accept the card for a free breakfast because it was from an alternate location, also in Suffolk County. This is just a dive that hires incompetent people who should not hold a managerial position. I called another location, and that manager was eager to accept it for my family member. This person is not fit to work with the public as she was rude and provided lousy customer service.

Absolutely horrible customer service. Wrong order everytime and cold fries. Only go there when I'm in that shopping center and regret it every time. 100% worth driving the extra 5 mins to center Moriches. Food fresh every time and can't remember them ever messing up my order. They had me waiting in a stall for over 20 minutes and 4 other stalls got served before me I go in to inquire and they made my order a while ago and gave it to someone else. Mind u my order was $29 so not a colossal order by any means

Ordered at 7:15pm at the drive thru and told to move up in front and wait for my order. I waited until 7:30pm and went inside and asked for my food. There were a whole bunch of employees looking at each other's face. I told the manager and she told me that they couldn't find my car😂. I was right at the door!!! Poor management, poor service. Food was COLD!!!!

Worse McDonald’s I’ve even been. I’ve place a Mobile order and they gave the order to someone else so instead of just re making it the food 5 different employees coming to ask questions and telling me to change the pickup method to curbside. Like I ordered ahead of time for a reason???? Employees didn’t know what they were doing

The drive through girl at night is very rude. Iv been there several times lately at night and she is just so rude and acts like she doesn’t understand what you’re ordering and makes you repeat yourself numerous times. And they always seem to forget one thing. I’m beginning to realize it’s because of a big order but I have 4 kids so imagine always having on thing missing and one kids not being able to have that one thing because do I really want to drive alll the way back to McDonald’s for 1 thing. It’s amazing how many times I don’t get one item adds up to a lot of lost money that McDonald’s makes so much more than what I lose out. They need to get ride of the girl at night that does the drive through or teach her some proper customer service.

I brought this today and it was a delicious meal

I was in the middle of one of my bike rides when I felt very hungry. McDs was right on my way so I bought the 6 piece nuggets, a small sprite and, of course, an order of McDonald's famous fries. Delicious it hit the spot and I was able to continue my bike ride. The service was fast and friendly and was allowed to go through the drive thru even though I was on my bike. Very convenient, love it.

The drive thru is normally full but they do a great job getting the food out quickly. Very rarely do we have a problem here.

What can I say? It's mcdonalds. The drive-through moves pretty well, although it's a little bit awkward of a line if it's long. But most importantly they get the order right in my experience and the food is good. The building and grounds are also well kept. If I had to guess, I would say this location has solid management.

I'm the only one in the drive through and yet I have to pull up to the white line or a parkin space to wait for my food mcdonalds is a joke now doesn't matter what I order it never fails I always have to pull up they do this so they can ress that button to make it seem like they are getting customers out faster when they are most definitely not

It's a McDonald's like any other, the food is always warm and fine when I receive it, but the service isn't that great. Slow paced workers, but they get the job done anyways.

The workers were pleasant in the way they spoke while taking my order. The service was quicker inside than if I had gone through their drive through line. The lines on the outside were long and customers were asked to park while they waited for their orders to be brought out to them.

For the breakfast people, idk who always sheddin but usually theres a piece of hair in the mcgriddles, yall need to start wearin a hairnet at least. Other than that, breakfast wouldve been A1. the crew are always nice tho.

Need to get used to computer ordering. They will help. Food good, dinning area clean.

Quarter pounder was dry. Served with cheese without asking. Cheese was tasteless. Fries over salted . Service very slow.

Very rude people never again . I was with my freind that we doing separated order with separated payement , and they want to take the order of my freind they told that we need to go on the line again .

Management and staff are completely unprofessional. Management refused to give name when ask because the order was wrong. When forced to go inside, situation continued to escalate to the point where the manager (Tatiana) began swearing at customers. The order was still incorrect. Missing fries and straws.

They hire anybody.... and I don't mean that in a good way. Fresh food and correct order seems to be an impossible combination. Ordering more than two items guarantees something will be wrong.

I don't understand. now we have mobile apps and kiosk and register service. and they only have one girl up front filling all the orders? Kudos that little girl .somebody should hire as a manager. Montauk Highway Shirley Mother's Day 2023 in case anybody's listening

The service was extremely bad, especially the South American lady who didn’t wash her hands after going to the toilet and went straight into the food and beverage preparation area. It was disgusting🤢