2/5 Stephanie K. 10 months ago on Google
The
good:
the
owner's
customer
service.
A
somewhat
proficient
facial.
The
bad:
my
entire
experience.
I
desperately
needed
a
massage
and
knew
that
my
skin
could
use
a
facial,
so
after
doing
some
research
on
local
spas
I
decided
to
go
with
Organic
Living
&
Wellness
(I
had
driven
by
many
times
but
never
knew
much
about
the
place
or
what
they
offer).
When
I
entered,
I
was
greeted
and
the
lobby
was
pretty
dark
and
empty.
It
felt
welcoming
enough.
I
was
guided
to
a
changing
room
and
given
a
locker
with
a
robe
inside
it
(it
was
too
small--no
one
asked
me
what
size
robe
I
wanted),
and
told
to
put
on
slippers
from
the
basket
(the
basket
for
slippers
only
had
2
slippers
in
it--and
each
one
was
a
vastly
different
size).
I
was
told
to
wait
in
the
waiting
room
by
the
changing
room
and
my
aesthetician
would
come
get
me.
The
waiting
room
was
dark
and
didn't
feel
warm
and
inviting.
It
wasn't
the
most
calming,
pleasant,
relaxing
place
to
wait
for
someone.
As
people
kept
on
walking
through,
one
of
the
staff
members
just
dropped
his
keys
on
a
coffee
table
and
his
sunglasses
on
a
chair
by
it.
It
seemed
like
I
was
sitting
in
a
thru-way
instead
of
in
a
waiting
area
that
was
supposed
to
help
me
feel
relaxed
and
calm
before
my
appointments.
Not
cool.
It
felt
like
I
was
waiting
forever.
Many
people
walked
by
me
and
asked
if
I
was
different
spa
guests.
Eventually,
someone
asked
me
if
I
was
being
taken
care
of,
what
services
I
had
appointments
for,
And
then
eventually,
the
man
from
the
front
desk
and
my
aesthetician
came
and
found
me.
The
aesthetician
told
me
she
was
waiting
for
me
up
front
as
she
guided
me
to
my
treatment
room.
She
gave
me
another
robe
to
put
on,
and
it
took
her
a
while
to
understand
that
I
was
not
going
to
change
into
that
robe
until
she
left
the
room
and
gave
me
space.
During
my
facial,
she
didn't
really
talk
or
communicate
with
me.
She
just
went
through
the
steps
of
the
massage
and
went
through
the
motions.
There
was
no
examination
of
my
pores,
no
blackhead
extraction.
First
time
in
my
life
that
this
wasn't
part
of
a
facial.
Afterwards,
she
did
give
me
a
chance
to
change
back
into
my
spa
robe
(Which
was
sort
of
stiff
and
matted
instead
of
warm
and
fluffy,
like
I
am
used
to...)
and
then
told
me
that
my
massage
would
be
in
the
room
next
door.
An
older
middle-aged
man
was
standing
at
the
door
waiting
for
me.
When
I
scheduled
my
appointment,
I
had
asked
for
a
female
massage
therapist.
I
was
confused
why
there
was
a
man
there
to
give
me
my
massage.
The
aesthetician
grabbed
the
owner
who
came
and
talked
with
me,
but
it
felt
more
like
she
talked
at
me,
or
to
me,
instead
of
with
me.
At
one
point,
she
reached
her
hand
out
to
touch
me
on
the
shoulder
and
it
felt
like
she
lightly
pinched
me
close
to
my
neck
in
her
grasp.
This
was,
to
me,
unacceptable.
She
wasn't
greeting
an
old
friend.
She
was
greeting
a
new
customer
who
was
uncomfortable
and
who
she
had
never
met
before.
It
didn't
feel
warm-yet-professional...it
felt
like
an
invasion
of
space.
She
kept
on
trying
to
tell
me
that
she
is
a
healer
and
that
she
reads
people
and
that
she
hopes
I
will
find
a
place
where
I
am
comfortable.
To
her
credit,
the
owner
did
ask
me
if
I
would
still
like
my
massage--or
if
I
just
wanted
to
be
done
with
my
appointment,
because
the
look
on
my
face
said
that
I
was
very
uncomfortable.
I
told
her
that
I
was
in
fact
uncomfortable,
and
that
I
would
prefer
to
just
put
my
clothes
on
and
leave.
When
I
returned
to
the
front
desk,
the
owner
told
the
man
who
was
helping
out
to
only
charge
me
for
the
facial.
He
told
me
that
when
I
schedule
online
I
can
request
a
female
massage
therapist.
I
told
him
I
did.
He
seemed
awkward
and
unsure
of
what
to
say.
My
facial
was,
I
guess,
fine.
Just
not
what
I
expected,
and
my
skin
afterwards
feels
really
tight
instead
of
well-nourished,
hydrated,
relaxed,
and
glowing.
I
will
never
go
there
again.
Not
a
good
experience,
not
even
a
great
facial,
and
by
the
time
I
left
to
go
about
the
rest
of
my
day
I
felt
more
stressed
and
on
edge
than
I
had
felt
when
I
entered
through
the
front
doors.
