5/5 Corey M. 2 years ago on Google
This
is
my
first
time
at
a
Loews
property,
and
in
this
semi
post
pandemic
world
of
hotels
costing
more
and
offering
less,
I
must
say
it
has
been
a
breath
of
fresh
air
spending
the
week
here
after
traveling
from
city
to
city
for
weeks.
In
a
world
where
hotels
have
generally
gone
way
down
in
attention
to
detail,
cleaning,
personal
service,
etc..
This
stay
has
been
fantastic.
The
food
has
been
great,
the
beds
are
great,
the
gym
is
just
awesome…
but
most
importantly,
the
service.
I
stay
in
a
lot
of
hotels
and
most
of
them
are
the
companies’
flagship
brand,
but
I
was
definitely
not
expecting
the
experience
I
have
had
here
to
be
as
good
as
it
has
been.
When
I
call
the
front
desk,
someone
answers
right
away,
they
are
friendly,
helpfull,
and
somehow
each
time
I
speak
with
someone
they
seem
to
reference
something
personal.
(maybe
I
nearby
place
I
had
inquired
about,
or
a
question
I
had
a
check
in,
stuff
like
that.)
They
must
take
notes.
Teressa
(I
think
was
her
name)
was
working
the
first
couple
of
nights,
and
even
relatively
mundane
requests
for
say,
a
wake
up
call,
were
met
with
“how
was
your
-insert
random
thing
I
may
have
asked
about
here-,
did
it
meet
your
satisfaction?”
While
it
is
a
small
detail,
those
details
matter.
So
far
my
experience
has
been
excellent,
in
a
time
where
it
feels
like
all
we
talk
to
are
robots,
here,
it
feels
like
someone
who
actually
cares
is
on
the
other
end
of
the
line
to
help
with
whatever
request,
however
small,
you
may
have.
I
rarely
leave
reviews,
but
when
I
do,
they
are
earned.
Bravo
Loews
and
the
team
here.
I
look
forward
to
staying
more
with
you
soon!
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