I am a Titanium Elite member at Marriot, closing in ambassador status. I specifically selected this facility for my stay as they advertised their restaurant as number one in Atlanta. I tried having breakfast there, they ran on a minimal crew, with one guy taking orders, doing seating and serving room customers also. Wait time to get seated on an empty restaurant, Attendent had to take room orders and we had to wait for him to return. Then with a very limited breakfast menu they did not have full items, especially latte. Then the hotel room washroom door was also not working properly it did not have stoppers as it was a barn door, got stuck multiple times. Location is also not ideal along with limited parking space. I reached out to the hotel, via email with my comments and they never bothered to respond back, so much for being a loyal Marriot customer. I hardly every leave comments but I decided to do it for this location. Very disappointing experience.

I had a room booked there for one night, with email confirmation and a confirmation number. When I arrived, they kept saying I didn’t have a reservation, even though I shared both the email and reservation number with them. Finally, the general manager acknowledged that I did have a reservation but said they were full and he couldn’t do anything about it. He said it was Marriott’s fault and I should call their 800 number. Total and utter incompetence. Don’t stay here. These people have no idea what they’re doing.

Great location and super friendly staff. I will 100-% be back for my business trips. Rooms are decorated nicely and everything feels new. My only complaint is there is only 1 usb port in the room and it was broken. The restaurant was good and the gym was sufficient. I’m a fan!

I always enjoy staying at this hotel. I like that it’s a smaller, quiet, more quaint hotel. Rooms are clean and doors do not slam shut which for someone who travels frequently this is a really big plus and very rare. The air conditioner always works properly and the on-site restaurant is pretty good as well. Have stayed several times when in ATL and will continue to

First let me say this.... BOUTIQUE. what an amazing hotel. Lots of details from the desk to the lobby restaurant bar area and to the room. I was truly shocked to see this type of attention and decor. Everything was great. Room was fantastic service was friendly and the best part.....$700 a night? No it was 275 without any discounts on last minute Sat night reservation. I really really was impressed with this location Strongly Recommend to locals and tourists alike. Also close to everything BUCKHEAD.

Absent further details, this is a response to this hotel's response to another review where the hotel canceled his reservation in advance. They commented that it was canceled due to method of payment and use of an employee rate. Given such disrespectful language from this hotel, they would also note that the rate requires proper credit and valid rate form specifically *at check-in* but not before. It would be improper for the hotel to request either in advance, let alone cancel the reservation. Most Marriott franchises would assign BAR in its place should the form not be provided but allow the guest to present the form before check-out to get the reserved rate. This hotel also denies platinum, titanium, and ambassadors their welcome gift choice of breakfast in the restaurant.

We stayed here for one night only. Our room was clean, stylish and spacious. The hotel is in good location, and we enjoyed the bar downstairs. Didn’t get a chance to eat at the restaurant, but looks very classy and clean, with a fine dining appeal. I would give a higher rating, however we’re dissatisfied in the way the room was separated from the bathroom by a barn-style slider that left a large of gap between the door and the wall, a privacy and acoustics challenge. Barn doors belong in barns. Additionally I left behind a dress gifted by my aunt, and was very special to me. Unfortunately, I only realized it was left behind when we unpacked 12 hours later. Upon calling the hotel, they said nothing was turned in or found. Furthermore, my very first impression with their immediate answer implied that the people in Room 300 behind us had already been there, thus somehow using such excuse for not having the dress. I understand it was my fault it was left behind, but on the hotel website it states they hold items for 90 days! I don’t know if they talked to the housekeepers at all, or just looked in lost and found and brushed it off. I guess I just expected a little more courtesy and humanity, as well as a little more effort.

I was looking forward to staying here. Made reservations weeks in advance and had a confirmation email and confirmation number. Once I get to the hotel the general manager tells me I don’t have a reservation.. the odd part was I did indeed have a reservation and I made it through my travel agency. They did not give me my room and I was not able to find another hotel nearby as they were all booked. Luckily, I was traveling with a friend who let me stay in his room. I’m extremely disappointed with the customer service here and I would not recommend this hotel. I think they overbooked rooms and were not being honest. I think they new I was in a group and that people would stay together if they canceled a room. Again, very disappointed with this place

Love it. The food is incredible. The room is really nice, but it is rather warm at a constant 74 and going constantly. I'd love the option to sleep cooler. Also, the water pressure is poor but not a big deal. Gorgeous place.

Hotel was nice. They made me pay $35 to self park and the lot was barely half full both nights I stayed. This was the 2nd time I stayed at The Burgess. Asked to use one of my suite upgrades and got underwhelmed by a deluxe king upgrade which is basically just a couch in the room. Won’t make that mistake again.

I absolutely LOVE coming to The Burgess Hotel. Everyone is so kind, helpful, and inviting. Upon each arrival, I am greeted warmly and by my name. The staff never forget a face! I travel frequently to Atlanta for business and it is such a pleasure to stay at the Burgess. It is my home away from home. The rooms are spacious, clean, and well decorated. I am comfortable whether I am working or relaxing. I often order Uber Eats for dinner while working on business in my room. The hospitable staff insist on bringing me my dinner. They spoil me and I am so thankful for their gracious hospitality. They make me feel like a princess! Thank you to all at the Burgess Hotel...y'all have a happy and thankful patron for life.

It was really cute and upscale. My favorite part was sitting in the beautiful lobby, working on my laptop. Oh and the breakfast was superb one morning I got those mini potatoes with mushrooms and an amazing veggie omelette. The staff was okay but some of them weren't lol. I just loved the aesthetics mostly but the room was very clean, nice, but I did have allergies maybe it hadn't been dusted in a while. The shower and the bathroom products were great. Overall for me it's an almost-5 star experience.

The rooms were clean but that hotel is so outdated nothing like what's on the website. I was not impressed, that could have just been a Courtyard or Aloft nothing special for that name. Total waste of time and money, the moment I pulled up wanted to leave, definitely not luxury.

Saw the restaurant on tik tok and figured my wife and I would just stay at hotel as part of our Wedding anniversary trip. Good decision! Especially because I picked the hotel and got good marks from the wife. This hotel has Great style and comfort the restaurant is a must!!! I travel alot for work so I have a good gauge of hotels and this is high level! Will definitely stay again. And soon they will fall under the Marriott umbrella which for me is better for points.

Great boutique hotel with a wonderful restaurant. The staff is more than gracious. The hotel lobby and rooms are 5 star. The location is perfect for the Buckhead area. Walking distance to Hal's for s Great steak. But again, don't miss out on the hotel's restaurant. We highly recommend the Burgess!

The hotel is bougie fancy and the room clean and comfortable. They do nickel and dime you a bit- parking is $35 a night which is standard in Atlanta but there is no parking lot attendant to justify the cost. If you grab a bottle of water or a piece of fruit they'll charge you for that too. I'd stay here again, the fitness center was nice and the employees pleasant but I'd make sure to hit one of the local grocers to stock my room with water and food first.

Everything about our experience was excellent. The decor was impeccable. The atmosphere was elegant, yet cozy. The rooms were beautiful and the beds were very comfortable! The hotel manager could not have been more kind, hospitable and helpful. To top it all off, the restaurant Fia in the bottom of the hotel was amazing and every single thing we ordered was beyond delicious. This was our first time staying, but it will definitely not be our last! We cannot wait to come back!

Such a beautiful and CLEAN hotel! The decor and ambiance will provide you with all the resort feels! Coffee and cappuccino were exceptional! Bar tenders were so accommodating, and one went above and beyond making me a cappuccino at 1130 in the evening! This place is a gem.

Hotel lobby is very cute and quaint as are the rooms. However, there was no housekeeping service. Valet was confusing as he was not outside when we pulled up. No coffee was in our room, and no one could bring it to us because they were the only employee at the desk. We returned to the hotel around 10 PM and were asked to move our car because of some painting that was going to happen the next day. For $35 a night parking, they should’ve had an attendant out there to tell us in the first place, or signs indicating this. This could be a really good spot if they could clean up these service issues. For the price of this hotel, there are better options.

Overall, a decent stay. The staff were incredibly friendly and helpful. Disappointed that there wasn’t a desk in the room. Had a couch and small table, but not ideal for accomplishing any work. Bed was average in comfort. The real downside was the utter lack of sound proofing. We could hear other guests on all sides of us- water dripping, snoring, conversations, walking, etc. Would stay again out of necessity, but would try somewhere different first.

I am extremely narotic when it comes to cleanliness & sanitary, especially when I need a hotel. The Burgess is the best I have found. Donna, always polite and positive, Cyle, refreshingly diligent young man, Mark super nice guy and makes great drinks! They are all just awesome. They present well which seems to be a dying trait these days and Yannit sets the bar for his team. He is by far the best dressed and professional man I've ever dealt with. He appreciates feedback (as a firm believer & business owner, it helps a business grow). I have been there several times and will be for at least the next 4 years. He is an old school soul and treats people with respect and uses common sense. Ex:I am waiting for a response on a non urgent matter that was a miscommunication some may think is too long to wait, but I am a fair person and know he's busy, he won't forget. Kudos to the Burgess family Angela & Joe

The burgess hotel Nestled in charming Buckhead away from the hustle and bustle. A hidden gem that attracts a specific guest. Someone who appreciates art, travel , romance and a culinary experience. The aesthetic tells a story of the chef -owner and his wife’s journey , travel and love for family . The colors and textures are so chic and pleasant on the eyes . The staff Ben at guest services greeted me kindly as I arrived . He rushed to the restaurant to reserve a seat for me after knowing I was hungry and exhausted from my travel. If you want to know what southern hospitality feels like , Kayla at the bar will give you that warm at home feeling and treatment. Mark the bar manager, he remembers every guest’s name , has a remarkable attention to detail and makes you feel like a VIP guest. The GM , he takes pride in ensuring every guest is taken care of and comfortable in their stay. They call him the “ French man “. You will see him walking around with a beautiful scarf, greeting every guest throughout the night. Chef Burges , did an absolutely phenomenal job with the menu . I enjoyed everything from the wood fire . The meat is cooked to perfection! Also the flavors from some of the dishes on the menu reminded me of my travel . You will mostly like meet him And his lovely wife while dining . I hope you enjoy your stay !

What a beautiful place the artifacts are delightful to the eyes each floor different artifacts just a fabulous beautiful facility

Hotel was nice enough. No daily room spruce up I guess is the new norm for a while. What I don't understand is the $35 a night parking fee ( I had no idea it would be that much) for a self parking lot in the back of the hotel. I guess I should have asked. Add that extra $105 to the tab for a three night stay and this is not a great deal in my opinion. Trip typeVacation

It was just great to to stay at Burgess. The staff is so warm and helpful. I enjoyed the moment stayed in there

Food at Fia Restaurant absolutely amazing!!! If there was a review just for food, I would have given a 5 stars!!! Decor is nice but hotel is out dated, no automatic first set of front doors (there is no one there to open doors for you when you come in with your luggage, so you are struggling to get in) Rooms are nice, but need updated amenities for Smartphone devices (There was an old clock radio with the old connection to charge your cell phone, which many people don’t have any more) Didn’t want to move night stand to get to an outlet. Bathroom is nice but need a place to put toiletries because the sink is single and very small. Very important to always keep extra toilet tissue in bathrooms and if a customer calls and says that they don’t have any, don’t keep them waiting on the commode for 20 plus minutes. No bathrobes was disappointing, and no extra blanket in closet. Blanket on bed was very thin and not king size so both of us could use. Our refrigerator didn’t stay cool and our food spoiled, water and juice was luke warm, didn’t know until we went to clean it out before leaving. Staff was super nice and welcoming. I wanted to give more stars but just missing a lot of little details I’m use to at other hotels.

I’m really confused as to why this hotel is labeled as luxury. It’s a really old, dark, outdated building. You can tell they did renovations but it doesn’t really make up for how outdated the building is. On the plus side, the rooms were clean, but definitely not worth the money.

My husband and I booked this hotel for our 26th anniversary. We are disappointed. To start, as we checked in there were two clerks at the desk but only one was checking in guests. The other clerk was standing there shuffling papers. After waiting 20 minutes, with bags in hand, we were checked in. The room was nice. We decided to head down to the lobby for a drink and finger food. Only one elevator was working. We waited for the one elevator for 10 minutes and decided to just take the stairs. Bad move again. The stairs took us to their employee area with all the trash and no way out. We had to go back up to the second floor and wait for the elevator. Once we got back to the lobby, we were told the restaurant was not serving food because the owner shut it down for a wedding dinner for his son. We was expecting to come to a very nice hotel, enjoy a meal and each other’s company. It was a big disappointment after waiting to celebrate two years in one due to Covid.

We didn't stay at the hotel. We just had dinner in their restaurant Fia. So good! Beautiful ambience, eclectic style, food was delicious and our waitress was the best! Next time we will stay at the hotel.

Some family members and I had a superb stay here in town for the patriarch's 96th birthday, and the staff went out of their way to make an already special couple of days into an exceptional one. During the whirlwind of activity around the extremely popular restaurant and sold out rooms, the very lively, caring and indefatigable staff performed like pros, from taking care of the parking, finding us rooms close by, and keeping the kitchen open a few minutes more for us, they did everything they could to make our rare time with far flung family the most delightful stay possible. Way above the call of duty, and with smiles, grace and efficiency. Amazing!

Came in yesterday night from hearing all positive reviews about the outstanding service delivered by the French man. I was exceptionally pleased by the service and overall presentation of the hotel. Most of all, I got the most warming welcome from the front desk agent Godavious! He spoke about it being his second day but I couldn’t tell because he knew all nearby attractions, details about the overall hotel and an amazing sense of style! I’ll definitely be returning with my family this weekend!

My stay at The Burgess Hotel in Buckhead Atlanta was nothing short of amazing. The hotel itself is extraordinary! The art, the decor and the comfort of the rooms was an absolute delight. The staff at the hotel were extremely professional and very pleasant throughout my entire stay. Then to top all this goodness off, the hotel has a great Bar and magnificent restaurant. My guest and I enjoyed the food at the Fia Restaurant where everything on the menu was cooked to perfection. There were so many options and each one was absolutely delicious! The waite staff was courteous and very attentive. Then after our dinner we finished the evening with a glass is champagne in the fabulously designed library. Each area of the hotel had unique decor and the art was an absolute delight to see. Lastly before leaving, I had the pleasure of eating breakfast at the Fia Restaurant and I could not believe how perfect the food was from the French Toast, the eggs, the grits, the bacon and even down to the freshly squeezed orange juice. I honestly can’t say enough good things about The Burgess Hotel. I am extremely picky when it comes to hotels and restaurants and The Burgess is certainly top tier. From the decor, the cleanliness and the entire staff even down to the turn down service, we were truly amazed. This entire establishment was so exquisite that my dinner guests are all planning to return in the near future. I give them 100 stars!

I stayed January 6-8 and as of this review my bill is STILL incorrect. I can’t with good conscience recommend this property. It used to be a Wyngate and do not provide the Marriott brand service that I’ve come to expect over my years with them. I don’t like being told to “be patient” when my money is involved, especially after three weeks. You will be charged to self park as a patron of the hotel and NOT even see a valet. The hotel restaurant didn’t answer room service calls either day I was there, so don’t expect much there either. To say I wouldn’t stay here again is an understatement. This is not a good property and management is lackadaisical in their responses to absolutely everything.

What an incredible hotel. No ideal how unique and cool it was when I booked the stay. The hotel staff was very friendly especially Yannick. He took time to explain the history of the the hotel, the owners and their vision, and how the hotel has deep family ties. It is now my go to ATL hotel.

Where Status Means Very Little Summary: - Worst front desk experience I've had. - Getting even a same category upgrade is like pulling teeth, leading to quite an uncomfortable start to a stay. - "Absolutely not" to suite upgrades. (I understand and accept the hotel's policy, but this is often a deciding factor for me) - Self-parking costs $35, same as the Ritz in downtown Atlanta! - Slow response to Marriott app chat feature. Better to call directly. - Enjoyable interior and decorations. - Clean room. Detailed sequence starting around 3:40pm With a woman at the front desk. (Forgot her name) 1. No greeting. Flatly says "ID and card for payment." 2. I ask if the hotel does complimentary upgrades. Her face darkens, and she quietly says "I'll check on that." 3. She thanks me for being a platinum member, which I appreciated. She also says I have the option to get points or $10 at the bar. She tells me she doesn't know how many points that is... Either she knows but wants me to choose the $10 option, or she is just not trained and/or could not be bothered to find out. 4. Eventually hands me the room key and says she'll show me around the property. I ask what room I got, and she says the King (my original room) and says she didn't want me to have to wait since the better rooms are being cleaned. 5. I say I do not mind waiting. She says "but I already check you in!" in a clenched teeth kind of way. I'm shocked by this behavior but again say I don't mind waiting. 6. She returns to the front desk mumbling under her breath and eventually hands me a new key. (In between, I ask if they ever upgrade to suites, and she says "absolutely not." That policy I can understand. Her tone, not so much.) 7. I look at her, expecting her to tell me when the room would be ready since she said none were available just a couple minutes ago. She says it's ready. Does not proceed to show me around the property. 8. I go to the room and see that it's a Deluxe King. I enjoyed the room's interior and cleanliness at least and slept well. My gut interpretation: She didn't want to provide even a same-category upgrade, so she ignored my request and hoped I wouldn't ask questions until we got to the room where I would be less comfortable to ask for an upgrade. Charitable interpretation: At the moment I asked about an upgrade, indeed all deluxe rooms were unavailable due to cleaning, but for some unknown reason she believed it's better to give the original room without saying anything instead of asking me if I wanted to wait. Moments later when I said I don't mind waiting (which is also when she reminded me she already checked me in), a room had just opened up. I'm inclined to believe the first explanation, hence this review's title, but readers should draw their own conclusion. If this is not behavior encouraged/endorsed by the management, they should certainly take the time correct and train this person.

1st pic is of the lamb chops, 2nd pic is the Farrow Islands salmon, 3rd is blue cheese wedge salad and last is the onion & leek soup. Everything was quite tasty. I liked the soup best, it had really good flavor. The brussel sprouts were my least favorite because they were burnt. Dessert was great too. Chocolate raspberry mousse cake was good and the bananas foster were also great.

through a chain of coincidental events my friends and I were invited to a drink at Mr. B’s bar by Ashley. Ashley was attentive, personal and extremely knowledgeable about the bar’s spirits and she even took the time to give us a guided tour of the hotel lobby and other private spaces. For lack of better words I was awe struck by the interior of Burgess. I had imagined Ashley worked for a boutique hotel, however Burgess was nothing I could have ever imagined. Experiencing Burgess is a must! It is by far the most impressive boutique hotel I’ve experienced having traveled and lived in several countries around the world. In addition, Freny and her chief chef husband happened to be sitting at the bar. They were both pleasant and eager to share the space and stories that make their hotel marvelous. Next time I plan to have dinner there. And a time after that to stay in one of the themed rooms.

Loved our stay here. Love that you can self park. Room was comfortable and accommodating. The star here is the bar and restaurant, food excellent even if you are not staying at the hotel.

Beautiful hotel. Rooms are unique and comfortable and the hotel staff are very pleasant. However, I would not start here again until they fix their problem with their food service. It took over an hour for breakfast, then I had to call down and they hadn't even started my order. Told me it would arrive in 10-15 minutes. I now have to leave in 15 minutes. They are obviously not staffed appropriately to handle food service. Same with the restaurant in the morning. I'd hold off on staying here until they can iron out these things. For business travelers on a schedule, it definitely doesn't work.

One of the nicest hotels I've stayed in my traveling "career" of over 150 hotels. The decor is unique and fitting to the vibe of the neighborhood and city overall. Having the restaurant as the centerpiece of the property makes for a great vibe and experience. Farris works very hard to ensure you are a welcome guest. His ability to be on top of so many things is a testament to his dedication to the property and his clients. The area the hotel is in has a great mix of luxury shopping, basic needs shopping and beautiful luxury homes and hotels. It's close to a Marta train stop and 15 minute drive to midtown/downtown. Parking is easy. A surface lot with access to the main lobby elevators and restaurant from the back door. Pool is nice and private. Only thing to mention is that their is no longer a hot tub as shown in the photos. The gym was well equipped and had great windows for light. A great stay overall. I would recommend for all types of travellers.

The hotel is nicely decorated, updated and, modern. Friendly staff. You’re required to request housekeeping by a certain time or they’ll charge you for it which is odd. Overall decent stay.

This is one of my favorite hotels in the world! The decor is vibrant and quirky and wonderful. Everything about the room was designed for comfort. The staff is very attentive and friendly. They all are working diligently to make sure your stay is the very best it can be. The hotel manager, Yanick and the front desk manager, Nakia are both spectacular. They go out of their way to make everything just perfect and are always ready with a smile and an offer of help. The restaurant, Fia, is rated as one of the top in Atlanta and for very good reason: it’s simply divine! This is a hidden gem……. Both the restaurant and the hotel. There is nothing else like this in Atlanta. We had renovation going on at our house and stayed here for a month. We had all the time in the world to find the issues but we didn’t find any. It’s simply divine all round.