I’ve visited 8 different LA Fitness locations in the Metro Atlanta area and this one is by far, the worst. The staff are rude and dismissive and the pool is abysmal. I got a membership specifically to use the pool, but I quickly learned that members aren’t required to wear masks indoors. I figured I’d be ok just going directly to the pool and leaving; the pool is usually empty. I got my membership Nov 2020 and by December I had COVID and got pretty sick. It amazes me how a large chain like LA Fitness can’t pay a cleaning service to professionally do a deep clean and do things like remove the mildew from the shower tiles. The place is cramped. I’m giving a 1 Star primarily based on my experience with the pool (photos attached), and the dismissive staff members. Oh, and I haven’t seen the hot tub work since Nov 2020, It’s March 2021 and every other LA Fitness in the metro area has operating hot tubs.

It's in a very convenient location but small compared to other locations. There are some great staff members and some not-so great ones. There are only two squat racks and two bench presses so these areas stay busy. The biggest negative is that the pool has been closed for over a year with no resolution in sight. For what it's worth, it's still the most complete gym in the area.

The pool’s been out since January 2022. I don’t think they ever intend to fix it, but it continues to be listed on the website.

Did not enjoy my experience at this location. Either the pool or sauna was always under repair. The lock on my locker got cut off and my entire backpack with car/house keys, wallet (ID Debit/Credit Cards), and headphones all were stollen. The process to cancel your membership is also brutal. 0 reimbursement for anything that was stollen as well. I recommend any other location.

Clearly, LA Fitness gave up on this gym a long time ago. Rusted, outdated equipment (quite unbelievable). Cardio machines with broken or missing cup holders. Bikes with no straps that go around food since they're broken or missing. Broken equipment that keep us prone to injuries (Roman Chair), which they see every day, but don't bother to replace. Dirty, filthy balls that never have enough air in them. I may update this to add pictures. The the rust that can be found on the ellipticals is unspeakable. Staff and Manager are friendly and professional, so that's a nice plus. This place is a TOTAL DUMP.

The Atlantic Station location by far is THE worst that I visit. It’s unclean, the equipment is outdated and out of order. The wet area is closed with no reopen date in sight. The bathrooms are horrible. I joined again so I could work out on my way home, and have access to a pool and jacuzzi. There is no staff to speak of. It’s in need of a total gut job. I’m probably going back to Planet Fitness even though it’s a bit out of the way. At least they have helpful staff, functioning equipment, and real sanitation stations to thoroughly clean your equipment before and after use.

Great location next to the Regal in Atlantic Station. Free 2 hour underground parking provided by Atlantic Station and convenient to walk to the gym from there. Equipment is subpar. I know this branch has been there for quite a while but management doesn't really care about the equipment or maintenance. I mean the Leg extensions equipment had two holes in there. Not thoroughly maintained. Few staff members are good whole rest of them don't really bother. Patrons are a mixed age groups. Pool is closed whenever I was there. There are group training sessions everyday. The basketball court is the most used in the whole gym. If you're a new member, I'd recommend to take a look in person before you sign up.

I have been attending this location for some weeks. I took a friend once they had her sign a form and told me that if she would come again she did not have to register again. I have done this at other locations no issue. Today 02/17/2022, I got at this location at Atlantic Station like at 5:30. I waited for my friend and as I was scanning my QR code and telling the lady that was at the front desk she interrupted me and told me I will be with you soon. She was taking care of a new member explaining plans and things. I had to be at a place at 7pm so I said excuse me can I tell you something real quick she rudely and without looking at me said “ I will take care of you when I’m done with her” . At this point my friend was getting irritated by the way this lady was treating us. She took her time, finished and I was like “listen I was trying to explain that she had already signed the sheet last time…” she interrupted me again and told me “she has to sign again do you have your or with you?” My friend left her wallet in the car so we told her no. She said that without ID she should not be able to register. My friend got tired and decided to leave and not workout. I decided to do the same because this was non sense. All the disrespect, rudeness… Two people did not work out because somebody at the front desk was not having a good day. While all this is happening there is another lady sitting right behind at the counter and she is doing nothing to help resolve this situation. All this money I paid initiation fee monthly fee, to have this type of experience? It’s unfair. Costumer service is key at any company. And the costumer service of these ladies were on the floor. It could not be worst. I hope action is taken

Not sure if the very skinny flamboyant black guy who sits at the front is a manager, but his attitude is disgusting and he’s very unprofessional. LA Fitness should start sending in people disguised as customers just to see how disrespectful some of their employees are.

By far the worst LA Fitness I’ve been in to in my life. Not that much equipment and most of the bench press are broke. Super small! I would expect more from Atlantic Station, the one I go to in Stone Mountain and near Tucker are way better

I use this location for no other reason that it's close to home. It is by far the smallest la fitness and least kept in the metro Atlanta area. I travel around Atlanta for work and have worked out at every la fitness within an hour of the city. It's not even close to the rest of the locations. It's half the size, half the equipment and very poorly run. If I have the time I'll drive to brookehaven, Decatur or La Vista locations even though I can walk to this one. Lawrenceville off 120, Buford and Jonesboro are my favorites. One squat rack, two benches and very few cable attachments. Maybe a dozen treadmills. They have a row machine that's been broke for 6 months. The staff is in need of an entire overhaul. They only clean unnecessary things. It's obvious they are just trying to stay busy not do good work. They have a problem with people in the basketball court gambling on games and bringing bags into the gym. Apparently somebody pulled a gun on someone over gambling but thats just the rumor. To remedy this they just turn the lights off and close the court. Why don't they just blackball the trouble and let the rest of us enjoy what we pay for? The trainers bring speakers and play profane music throughout the gym while training clients. Once the clients leave they (loudly) body shame them. All of that being said, it's STILL the best gym in the Atlantic station area. The only competition is cross fit and workout anytime. Once something else opens this location will go broke. I HOPE they get it together before then.

This location seems smaller and older compared to other locations . Team members don’t speak when entering or leaving . Not much equipment or classes compared to other locations . Only 2 out of 5 stairmasters work properly . No turf area .

Poor service. The gym is always dirty and there’s almost always no paper towels to use. There are no rules enforcing people to rerack the weights. The dumbbells rack is always half empty because people use 30 dumbbells at once and leave them around the gym with no one to tell them anything. If it wasn’t for the location I wouldn’t have joined.

The ac needs fixed, im about to cancel my membership because if I wanted to work out in heat I'd go outside. I dont pay this much for a membership to work out in a really hot building

I wouldn’t recommend. Pool and hot tub has been out of commission for SEVERAL YEARS. I guess corporate has just given up on this location. I dont know think they clean the floors in the locker room or sauna, a terrible stench has now stuck to the bottom of my shoes and it is the smell of these dirty non cleaned floors.

A lot of these reviews are inaccurate ! The OM Dietra has been doing a great job in turning over the bad customer service at this location. Prior to her, employees were rude and did not care about the gym cleaniness or members who frequent the location. Each time I come, Dietra is always pleasant and willing to assist anytime she can. Conversations are nothing short of interesting and engaging ! Thank you Dietra for improving the customer service at this location!

This location needs to focus on cleanliness because the locker room is horrible and the gym equipment needs to be wiped down more often. Come on LA FITNESS... you can do better than what you are doing.

Literally a “mini” la fitness….or a “Jr” la fitness…it used to be one of the largest La fitness but they condensed it to make the movie theater bigger so as a result it’s so small now. It’s fine if you’re doing arm day or just cardio since they have a million cardio machines, but DO NOT go there if you’re doing leg day during busy hours.

I will rate only the pool, sauna, hot tub, and changing rooms, since that what I used at this location. I have to say, I was very disappointed, but I would like to start with the most positive, which is that everything seemed clean and the people at the front were nice and helpful. The pool walls and bottom had these dark spots that I am hoping are from rust, though why there is metal in the pool cement surface, I don't know. Have not seen a pool with so many spots and several of them were above the water line. I don't think it was dirt or mold, since the outside walls and floor looked pretty clean. The ceiling though had quite a few issues and a couple of spots that looked like parts of the ceiling already fell down into the pool and several more areas that looked like they might fall any moment. Thankfully, it did not happen when I was there. Oh, and the temperature in the pool area was higher than in other pools I've been at, including at least 4 other LA Fitness locations. The hot tub did not work, it was covered and I did not see a sign with any information. When I asked for directions to the pool at the front desk, they did not tell me about it and since they were otherwise very helpful, I think they not have even known. The sauna was kept at such low temperature that it took over 10 min to get to the regular temperature of 180. Again, first time experiencing this at any gym with a sauna. Furthermore, the clock on the wall did not work, so good luck figuring out how much time you were in, unless you brought in your phone and thought to use it as a timer. Otherwise it seemed clean. The showers... Somebody thought it is a good idea to put shower curtains with clear windows in them... at breast level. Yep, I am 5'4" and my nipples were a little below the window, but anybody walking by, could have seen them by glancing in my direction. Well, at least your lower half is protected 🤣 good thing I grew up not too shy about my body. The gym itself seemed cl an, but I did not use it, so I can't say more about it.

The staff is amazing. Here’s what’s HORRIBLE: 1. If you stay over 2 hours you have to pay $4+. 2. The basketball court is ALWAYS packed 3. Their sauna isn’t working. Hasn’t been for at least a month 4. The signage in the garage is HORRIBLE. You’ll waste some of your 2 free parking hours just LOOKING for parking. For the money I pay ALL Of this can be fixed.

I am so happy that I joined LA Fitness because it has other branch facilities all over the city. This particular one is a tad smaller than others but the equipment is cutting-edge and efficiently focuses on the muscle groups that you want to work on. Otherwise, the facility is clean and laid out nice. The patrons are a diverse mix and the staff is friendly!

I’ve been trying cancel this membership for a while now since I no longer work near this location. I’ve called to cancel at least 3 times and they say they don’t accept cancellations over the phone. They’ve emailed me links to cancel that do not work. One time I called to cancel and they said they would transfer me to a number that could cancel me but left me on hold for 15 minutes. I finally drove an hour to cancel in person and they said the only person that could cancel had just left (in the middle of the day on a weekday). I came back again and the only person that can cancel was still not available. I wrote a note on paper and gave it to them so hopefully it’s finally canceled. I will never get another LA Fitness membership again. Thieves.

Close this place ! Old small and ram down . All the cardio equipment is dirty or broke. Nastiest locker room I ever been in! Not to mention the staff get mad when they need to do their job . Do not go here

One of the guys that sit at a desk was bending down near my button, while I was getting off weight scale pretending to pick up candy trifling. Spa don't work, pool don't work, music to loud. Stressful gym. The worst

Everytime I go in I know it’s gon be a good workout when Aubrey up front! She gets me pumped up with her energy even when I don’t feel like being there! IYKYK lol

Pool has been closed for a year with no indication that it will be open any time soon. They keep blaming it on other people. Just save your time and money and go somewhere else because they make it too hard to cancel once you do decide to try to leave

The place was good, but was a bit crowded. There were ample cardio machines, but the lifting part was too congested. Other than that, I liked it!

The staff is amazing. It’s a positive environment to workout in.

The front desk staff are super friendly! That is the only good thing of this gym. Been to several LA Fitness in metro Atlanta/ out of state and this La Fitness is the worst. All the stair-masters have been broken for MONTHS!! Occasionally there is ONE working. Very little equipment and very cramp. The sauna is never hot enough compare to all other LA Fitness I been to

This place is a great location - good staff and very serious and focused gym goers that motivate you!

I like this location for quick workouts, when it isn’t crowded. Supposedly they downsized — that’s unfortunate, because it’s a great location. • The facility is typically very clean — unlike the Lenox-Buckhead location. • Mykey at the front desk is awesome. He’s always friendly and seems to enjoy his job. He is always greeting people & tidying up the place when needed and he handles requests quickly. • The spin classes always seems hyped. 👍 • Downside: Stairclimber’s are almost always out of order. There are a few to pick from, but usually only 1 or 2 of them works. • There truly isn’t a enough equipment… kind of blows my mind. When I say there’s almost no leg machines……. I mean there’s literally like (6) things… the rest is upper body & some free weights. • The women’s restroom sometimes doesn’t have soap in the dispenses — not okay.

Pool been closed for over year and no serious plans to fix and open. Pool is important for my workout.

Every last stair step machine is broken!!! They have been broke for over a month. This is beyond ridiculous. I should not have to travel outside of my neighborhood for a gym with functioning equipment

Now this is the prime example of a great brand with horrible management. Man….just trying to join turned me off. These reviews are scary which is very unfortunate due to it's convenient location.

Love this gym..I almost didn't want to give a review because I love how empty it is

Pool and jacuzzi has always been closed since I joined. Every time i ask they say it will open next month or they give some irrelevant dates and it’s already summer. At least please open the pool!!!

Worked with Curtis at the front desk to purchase a membership. I had some reservations about joining the club, but Curtis addresses those items and we moved forward. Initial experience is satisfactory.

I’m visiting the US for the first time and really needed for my stay here. Then found LA fitness l. I must say, Curtis - a member of the sales team gave a e element service by making the set up quick and easy. I would definitely recommend.

I was afraid to go to this location because this is the infamous LA Fitness. I've heard of what the men do here lol. I went on a Wednesday morning so I knew it wouldn't be packed. Very small probably the smallest location but it was nice. Probably wouldn't go back due to alot of homeless people hanging outside and around Atlantic Station (I know it's not their problem but still ). I would say as a woman go early in the AM or go with a partner preferably a male.

Very small and crowded, most of the machines are broken or don’t work properly. None of the benches move, preventing you from doing certain exercises. Half of the stair masters don’t work. The list goes on! Not to mention a membership here is $40. One of the worst gyms i’ve been to in a while.

Staff is unprofessional. Doing too much of nothing. This facility is the smallest of all LA Fitness in Georgia. Pool never works. This gym was bigger until they sold half the gym to the movie theater for an ice cream stand. Equipment always need fixing. No Hamstrings equipment, dumbells missing for over 2 yrs. Not worth my money.

Had a great experience with Curtis, He could have been another scummy salesman but was completely honest and transparent with me. I’m giving him 5 stars the gym on the other hand isn’t terrible but some of the staff arrant professional and to be fair…. The gym is like a blast from the past l, could use an active pool, and maybe some more space for equipment. Thankful memberships include access to all LA fitness so I can go another one. If you do check this one out be sure to go see Curtis.