The customer service is horrible at this clinic. They forget about patients, dont follow up on important faxes, do not return phone calls, do not give detailed receipts for health care spending accounts, and treat their CUSTOMERS like they are criminals. Their decisions for take homes are not decided on an individual basis. They are rude and most dont seem like they want to work there. We have insurance and we pay our copays for medical services. Some even pay cash. Without the patients, they would not have a job. If you don't like your job, please do something else. As a nurse I can tell you that no matter rich, poor, educated, or drug addict, all patients are customers and should be treated as such.

This place is horrible. When I first called, a very rude young lady answered the phone. After speaking to her, I didn't want to go at all! Unfortunately i had to go because i needed a specific medication that was prescribed there. When i saw the doctor, he was using another patients bad habits as a reference to how I would use my medication. Very unprofessional! After this bad presentation by the doctor, I decided that I didn't want to pay their doctor for bad judgement and medical practice. Aside from that trying to get into the place for treatment, good luck! I had to wait for over an hour in a parking lot full of people waiting to get in for their meds in 100+ degree weather! A very over taxed staff!

I just started treatment from being on heroin for about three years. I love the staff. They seem very interested in me and helping me get clean and stay sober. I would highly recommend. It’s very quick to get started, and if you don’t have insurance it’s very cheap and doable forsure.

The reviews below that say negative things are false. You aren't gonna lose take homes for one phone call, and she didn't speak to a rude person that's clearly a lie. And as for the Saturday issue, COVID caused that and there aren't people standing around anymore. Also, those folks were there because they failed to manage their programs properly and therefore didn't have Saturday take homes, Aegis didn't just put them outside for fun. Christopher is misinforming you and Eileen is not being truthful with anyone. I've had my issues with Aegis', but never like they claim. Neither has any of the sixteen people who I know go there. Disregard that false information, EYE am giving you the most accurate review, not them. Aegis treated me well for a number of years. After a painkiller addiction I tried and failed several times to get clean. 4 years ago I did, and it was with Aegis' help. They can be a bit tough to deal with sometimes, but only if you're not doing what you're supposed to be doing. If you truly work your program, you will succeed! Don't be afraid or ashamed, they will NOT shame you. That I can guarantee.

The best of any treatment clinic in this category hands down. This place has the best counselor's the best security and is ran so much more organized on a day to day basis then any of the garbage hole in the wall that the government funds. These guys actually care and this staff at Aegis Modesto saved me at a time in my life where I would have otherwise most likely died of not for them. Thank you so much for what you guys do there. I may end up back in Modesto too so I'll most likely see everyone there soon once again. ;)

I just want to thank everyone there. I got frustrated at one point because I thought I was getting a Tb shot. I heard the girl wrong. She was just doing a test. My mistake. She was a sweetheart. Everyone there including security guard was great. Dr. Was one of the best Dr's I've ever spoke with. I have a back injury that got me hooked on vics. 100.00 a day nightmare. If your on anything don't go another day without calling them. Get in there and get your life back. Trust me on this. And don't worry who knows. Who cares. Its your life. Don't be ashamed. Everyone makes mistakes. Security guard was on a power trip tho. 🤣🤣🤣🤣🤣🤣 he was not its in inside joke. He was a great great person. And I need him to just ride safe. He has a beautiful road glide... we definitely will ride together soon. Again this is the best place to get clean and you're life back. 😇

As a returning patient two years ago I would have rated this facility with 2 stars but since recently they have been taken over by a new company. With the new changes in their policies comes with 3 new doctors that completely change the dynamic of care this facility has to offer. There’s also a doctor with a obstetrician background for pregnant women seeking help. This was wonderful for my pregnant fiancé, for the sake of being judged she was scared and this doctor was extremely understanding and informative to our baby’s health and created a treatment plan revolving around pregnancy. Same place, same look, but different care. This facility was a complete turnaround from my first intake two year’s ago (2019) and I thank God everyday for the ability to live a normal life because of this place. I got my life back on track because of Aegis and would recommend it to anyone struggling with addiction to give it a chance… With a little understanding the problem COVID brings, a little bit of patience, and some effort in your program, who knows…. You might just find yourself along the journey through Aegis.

on january 8, the clinic was closed. so I went there for nothing. nothing was on the door saying why they were closed, and there was nothing on the web site explaining why either. So I went to the other one in manteca, and they said that you can't dose here either because no arrangement had been made with the one in modesto. this was done before when the other company owned it, and they didn't make it known that you had to make the arrangement again with the new company. had to get the dose, so --went to the hospital to get it. pennacle failed to do their job, and failed all the rest of their customers. they wasted my time for 5 and a half hours! micky mouse company.