Impossible to get a live human being on the phone. No matter what number you call. They hang up on you. Great service contra Costa county

The employee at the counter by the name of ayceja was extremely rude and obnoxious and kept giving me wrong information without properly listening to me. Whenever I come here the workers are too busy chatting with each other. They don’t know any information and will throw you off their backs as soon as you get there by giving you a random number to call. The employees at this location are merely there for a paycheck otherwise they are no help to anyone.

They put me on hold for 3 hours to finally answer at 4 and hang up. One woman answered 30 minutes before to tell me to hold on and put me on hold, the next gentleman man straight up hung up when I talked. Im beyond pissed and will be showing up tomorrow to complain to someone this is ridiculous

I had an amazing experience at this place. The staff was extremely helpful and attentive. Despite a few people waiting in line, I was pleasantly surprised that my turn came up within just 10 minutes. The representative not only collected and scanned my documents efficiently, but also took the time to explain the process clearly. I received a comprehensive email detailing the outcome, making my overall experience hassle-free. Moreover, the office itself was impressively clean and properly organized. Additionally, the availability of free parking in the parking lot was a bonus. I highly recommend this place for its exceptional service and convenient facilities.

They might as well close this facility down. They are paying daily for AIR CONDITIONING, rent, and wages for just 2 employees. One to tell u the system is down and for security, and the other to tell u the system is down. Week after week, I was supposed to receive benefits and yet I can't use them because they are unable to do something as simple as replace a lost EBT card! the only redeeming quality is they are able to provide a bag of food from their pantry as long as im able to keep making trips down here.

Have a very good I always have a very good experience at this place they're very friendly and kind and treat me like I'm a real person I've never felt disrespected and I always leave with the smile on my face cuz I getting what I've come for

The lines r never there usually no more then five people waiting for their number to be called! If patience is a struggle for you this is the place to go!

This is the best place to go if you need help with EBT or medical or any other services provided by the state of California, this office is rarely crowded, and they provide prompt service.

Awesome helping people. Never a lines. Plenty of staff. Thank you all for helping me out when I fell on hard times.

The staff is very friendly and very helpful. I've taken several people there and they've been again very very helpful

Never crowded and excellent service.

Always friendly not along wait

Very helpful long wait time on phone interview but called me back and got there job well done

Usually much emptier than the Richmond Office. If you have a car/friend/helper to taker you here I recommend this office. Only downside is it's a isolated and transit/on foot is a bit far.

Very fast but frustrating.

Very clean, nice and friendly office. I use to go to the office located at McDonalds st.. horrible service down there. Always came here to turn in my paperwork. And I'm glad is my main office to come to now. Fast past and not much waiting

Tonya was awesome! She made my experience of getting my papers in and out such a breeze. And she gave me so much more clarity with questions I was not sure how to answer.

Excellant customer service. Friendly Staff.

These places can get really crowded and time consuming but in Hercules everything went so smoothly and the staff was very professional.

Awfully place., Knowing what they can do, they neglect their repaints with good service and often they make citizen to loose their time by making people do extra steps before citizen get their needs cover. I would try to do whatever needs to be done on the web before attempting to go to their offices and it is not the waiting because that place in special is so empty that seems that people already being treated with actitudes so often too much that people don't go there anymore.

Dffgggg