Massage by Lamia was very good. Solid. But service levels and business savvy lacking. I was a guest of friend who is on their $100 subscription plan. The greeting was perfunctory by Lamia. Neutral not friendly. Not curious. Asked one question if what I wanted. No one offered upsell of hot towels or aromatherapy. At end the tipping system offered lowest tip of 20% of the retail price of $160 so if I did not read fine print I would have tipped $32! This is misleading and gives bad taste. As I was about to leave, front desk person made minor sales offer for $100 monthly membership. But it was really really weak. If franchise owner sees this feel free to email or call me so I can Help improve your conversion rate. If this review is by chance not posted…

I received my second facial from Dianne yesterday and loved it! She is amazing at what she does! She made me feel relaxed and explained each step of the facial. The facial included the face, neck and shoulders, and arms and hands! She is a delight to speak with and carried an engaging, thoughtful, and intelligent conversation with me the entire time. There were no moments of awkward silence and is almost a therapy session for me as well! Leaving I felt calm and relaxed mentally and my skin felt amazing. I would highly recommend her, in fact I’ll be back next weekend for a back facial! Dianne is a true asset for Massage Envy and a hidden gem of DC! Thank you!

While I found my massage to be extremely sub par (especially given the price and requests for hard pressure), the front desk team was very friendly and supportive. Also, I would suggest they adjust their text messaging system as receiving reminders of open appointment slots should not be the same number where you receive massage reminders. I had opted out due to the continued messages received regarding open appointments, which resulted in my massage confirmation not be provided (was advised they don’t call or email at this location) and me missing my massage and being charged. Just days prior I had broken my ankle in another country…there was so much going on between trying to figure out getting back to the US, going to the doctor, and scheduling my surgery, that this reminder was key and ultimately largely to blame for me not being reminded of my appointment so I could cancel more than two hours in advance. As a note, even my account didn’t show this appointment. Very confusing and messy to say the least.

I had a 90 minute facial with Maryam and it was one of the best facials I have ever gotten! She cleansed, exfoliated, applied special masks while replacing warm towels on my neck and shoulders. It was such a relaxing spa experience!! She massaged my hands, neck and head so it was a magnificent experience I highly recommend!!

Chaowei is such a fantastic therapist! He is professional and thorough. His technique is superb. Not sure her name but I had a very pleasant conversation with the front desk woman. She was very informative and courteous and I really appreciate all the assistance she gave me. Kudos to a great team. I love this location!

Great service from Brandon - loved my 90 minute session. One of the best ME locations I’ve been to. The service is always friendly and the front desk staff always go out of their way to be helpful event those that are obviously new and learning. I LOVE the option to receive text messages when there are openings. It helps me use up my points and schedule some self-care spontaneously. If I don’t want the notifications I just mute the chat and get to it in my own time. It also shows the owner’s care for her team - which I very much respect.

Great atmosphere. Everyone was so welcoming and nice from the time I arrived until I left. My massage with Hope was really good. She gave vital information. Will definitely be back.

I was very impressed with the friendliness and helpfulness of the front desk staff. Carol and Igor are so patient and kind, which helps a lot maintaining a peaceful environment . They were very responsive to my needs also with the text service, I love them! Dianne did my light therapy facial and we were both so excited with the results. She has helped my skin so much these recent years, it looks so much better thanks to her expertise and passion. I am so glad I met her & feel lucky to have developed such a positive and supportive professional relationship with her.

I have nothing but great things to say about the Tenleytown Massage Envy location. The front staff is always friendly and responsive, the facilities clean and welcoming, and my therapist is incredible. Orlando is one of the best therapists I have had period for therapeutic massages. Highly recommend.

Dianne does an absolutely wonderful, refreshing facial. Her kind spirit and professionalism is always a joy to be around. She takes her time and is well knowledged with the products she uses. She’s the only reason I’ve kept my membership with Massage Envy. I’ve been going to her for over 5 years, and the experience is ALWAYS a FIVE STAR rating!!

I’ve been seeing Dianne for facials every 2 months over the past year and she has done an amazing job. I use to have scars and acne marks on my face that started to diminish quickly within the first 2-3 months. I continued to see her and my face looks and feels beyond amazing! Highly recommend seeing Dianne for a phenomenal facial treatment. ⭐️ ⭐️⭐️⭐️⭐️

The massage was excellent as usual. Do yourself a favor if you love or even like yourself see Chowei! for your massage needs. The people who helped me before and after were efficient. For facials the best of the best is Dianne. Only suggestion was is to leave less time for changing and more massage time, especially, especially, especially if you leave more time for women over men. I have a feeling you do and that policy if it’s the case is sexist.

Dianne will listen to what her client's are hoping to achieve. She will carefully evaluate your skin and then makes her recommendation. I saw an improvement after my first treatment and my skin further improved following her post-treatment care instructions. She is great!

He us good really works your back, but he does nothing for the shoulders. I tried him because I could'nt get in with Hope who is who is my go to person. He really did excellent with the back, but when it came to the front and the shoulders was not impressed. I love the location and the staff are all very friendly

I really enjoy having Diane during my facials. She is very kind and always makes me feel beautiful. She gives great skincare recommendations and notes the difference in skin the next time you see her.

Cynthia is great! She's communicative and checks in with my needs throughout the session. She's very talented and I always feel much more relaxed after our sessions.

I initially picked 1pm for my massage booking. But the website, despite saying it was available, later said it wasn't and nudged me to choose another time. So, I went for 3:30pm and got a confirmation page to add it to my calendar. Then, surprise! I got a call saying I had two appointments. The website sneakily booked me for 1pm without a confirmation page or an email. When I asked to cancel the accidental 1pm booking and keep the intentional 3:30pm one, they said I'd be charged for both! They wanted the full amount ($165) for the 1pm and the upcoming 3:30pm. Plus, they have this 24-hour cancellation policy. Even though I booked early in the morning, they still planned to charge me for their website screw-up. The manager is ridiculous and did not care to take accountability or give an understanding to their website issues so I did not care to pay for a service I did not receive. I changed my card number immediately. No way am I paying for that customer service.

Great experience every time I see Maryam. My skin looks beautiful after every visit with her. She is well knowledgeable about skin care. Very friendly, patient, professional and kind. I drive for 1 hour to go to her and never add any regrets.

Outside service!!! Diane is the best! She is the reason that I have been faithfully coming for the past 5 years. My skin is so beautiful and radiant. I also recommend the products. They are expensive but so so worthy

Orlando (Brandon) always does an amazing job. I arrived with several pain points but upon leaving my pain was eliminated. Hands down the best massage therapist I’ve had thus far.

I had an Oxygen Facial with Diane and it was wonderful. My skin felt very hydrated and nourished afterward. I love the facials that Massage Envy offers and I am grateful for more options in the skin care services.

Fabulous massage with Lamia and facial with Diane H. Manager Tamera addressed a small concern I had and I left very happy thanks to her handling it professionally and courteously. I will return to this location even though it is not the closest to my residence.