5/5 Shannon & Micah B. 5 months ago on Google
I
have
been
publicly
critical
of
the
leasing
office
both
before
and
in
the
early
stages
of
the
transition
to
new
management.
Under
new
management,
Evy
left
a
comment
encouraging
me
to
come
into
the
office
to
discuss
my
grievances,
and
I
did.
She
took
the
time
to
sit
with
me
patiently
through
every
detail
without
ever
appearing
to
be
scripted
in
her
responses.
I
left
the
office
feeling
confident
that
she
genuinely
cared
to
establish
a
positive
relationship
between
the
leasing
office
and
the
residents.
Since
then,
a
couple
of
our
surrounding
neighbors
have
been
quite
disruptive.
I
have
gone
to
the
office
multiple
times
due
to
frustration
and
each
time
I
was
assured
that
my
concerns
were
being
addressed.
NO
ONE
in
the
office,
at
any
point,
has
made
me
feel
like
an
inconvenience
despite
the
fact
that
they
are
busy.
Lianne,
in
particular,
has
always
been
happy
to
assist
me,
obviously
within
reason.
Sometimes,
just
knowing
that
someone
cares
can
make
up
for
the
fact
that
it
is
simply
impossible
for
every
single
issue
to
be
instantly
resolved.
There
are
a
ton
of
other
residents
to
be
responsible
for.
That
said,
since
the
flood
that
happened
back
in
September,
the
office
has
been
extremely
accommodating.
We
were
unfortunately
temporarily
displaced
due
to
the
damage,
but
they
kept
us
in
the
loop
throughout
the
process.
With
the
exception
of
a
few
minor
issues,
we
came
back
recently
to
a
beautifully
remodeled
apartment.
Sadly,
someone
attempted
to
kick
our
door
in
last
night.
It
damaged
the
door
pretty
significantly,
but
Lianne
assisted
with
a
report
and
sent
maintenance
to
our
unit
immediately
to
fix
it.
My
sincerest
apologies
go
out
to
any
unit
we
may
have
delayed
assistance
to
as
a
result,
but
for
obvious
reasons,
it
was
important
to
have
our
door
fixed
and
the
gentlemen
did
a
great
job.
They
always
do.
They
also
took
care
of
the
other
minor
issues
that
were
pending
while
they
were
here.
They
are
always
kind
and
more
than
willing
to
address
any
concerns
we
have.
Before
leaving
they
took
the
time
to
walk
us
through
everything
they
fixed
–
amazing
customer
service.
Nothing
is
perfect.
This
review
is
not
to
suggest
such...
only
to
show
well
deserved
appreciation.
Thank
you,
sincerely.
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