1/5 Leah D. 8 months ago on Google
If
I
could
give
zero
stars
I
would!
Let's
start
at
the
beginning,
shall
we?
Mother's
Day
I
took
my
mom
to
the
mall
to
see
about
a
custom
pennant
that
included
my
children's
birthstones.
Kay
advertises
that
they
can
do
"custom"
so
we
stopped
in
the
Fashion
Show
location
to
inquire.
Natalie,
the
store
manager,
helped
us.
Super
nice
and
basically
explained
Kay's
idea
of
custom....
which
isn't
so
custom.
So
we
proceeded
to
look
through
the
online
catalog
to
find
something
that
would
be
suitable.
My
mom
found
something
and
Natalie
explained
that
if
she
did
not
like
it,
we
could
return
it.
The
piece
came
in
and
while
it
was
very
pretty,
there
were
things
about
it
that
she
did
not
like.
Ben
helped
us
return
it
and
even
worked
with
us
on
a
custom
piece.
Ben
was
amazing.
He
took
the
time
to
measure
everything
out,
draw
a
sketch,
and
made
sure
every
single
detail
was
covered.
Days
went
by
and
Ben
continually
communicated
updates
on
the
piece.
He
even
rushed
a
part
in
hopes
to
have
it
done
in
time
so
my
mom
could
have
it
in
time
for
our
vacation.
That
did
not
happen,
no
fault
to
Ben.
While
on
vacation,
Ben
communicated
that
there
was
a
delay
and
they
had
to
push
out
the
delivery
date
and
it
would
be
ready
for
pick
up
when
we
returned
from
vacation.
That
did
not
happen
and
Ben
made
sure
to
communicate
with
us.
Finally,
on
July
15th,
Ben
communicated
that
it
had
arrived.
I
asked
him
to
send
a
photo
and
he
did.
The
stones
were
not
correct
and
whoever
did
the
quality
check
did
not
see
the
mistake.
This
was
not
Ben
as
he
was
not
scheduled
to
work
when
it
arrived.
Ben
sent
it
back
to
be
fixed.
The
new
date
is
now
7/25.
On
the
22nd,
Ben
communicated
that
he
had
called
the
repair
center
and
was
told
it
would
be
on
time
for
the
25th.
He
also
explained
that
was
working
between
two
stores
and
that
he
would
not
be
at
the
Fashion
Show
the
day
of
delivery.
On
7/30
I
reached
out
to
Ben
because
I
still
had
not
heard
anything
regarding
the
delivery.
Considering
he
was
working
between
2
different
stores,
I
assumed
someone
would
have
called
to
communicate
with
us
that
it
was
ready.
Ben
checked
when
he
was
back
at
the
Fashion
Show
location,
no
delivery
had
been
made
for
my
mom's
pendant.
At
this
point,
we
are
2
and
a
half
months
into
my
mom's
Mother's
Day
gift
and
still
no
end
in
sight.
I
called
and
spoke
to
Brenda,
the
assistant
store
manager.
I
told
her
that
my
mom
wanted
to
cancel
the
order.
She
asked
why
and
I
explained
the
entire
story
about
how
this
was
supposed
to
be
for
Mother's
Day,
the
delays,
and
lack
of
any
communication
in
Ben's
absence.
Brenda
was
very
polite,
but
did
not
seem
concerned
at
all
about
the
issues
and
delays.
When
I
brought
it
to
her
attention
she
seemed
to
chuckle
a
little
and
just
said
she
didn't
want
to
further
upset
me.
For
this
being
our
first
ever
experience
with
Kay
Jewelers
they
have
managed
to
ruin
my
mom's
Mother's
Day
and
have
treated
the
entire
process
very
poorly.
My
only
regret
is
that
Ben
has
to
work
for
such
a
lame
company
in
a
store
full
of
managers
that
don't
do
their
job
and
treat
customers
like
pond
scum.
