I do not know how this place is in business. Over the years, there have been maybe two individuals that work there the same as though they are really in the medical field to help people. Constantly giving excuses why they’re closing early or taking a three hour lunch. Every time a member of my family tries to go there. They are turned away for some reason. That is not the way that the medical field is supposed to work. I don’t know why any of the individuals working there even choose to be in this field if they’re not willing to help people.

I went there for a strep test for my 5 year old on 5/21/23 and walked into an ongoing domestic situation - the nurse practitioner was attempting to reach her son on her cell phone and was making the receptionist call him on the company front desk phone and he was clearly screening her calls. When she finally did get ahold on him, the nurse practitioner was screaming at him on the phone about how she had a broken ankle (she didn’t) and needed him to leave where he was, come get her, drive her car, etc. When he hung up on her (because she’s clearly unstable), she was screaming to the receptionist about how she is calling the police, etc. It was incredibly inappropriate. The entire time, she was right in the front desk area. My 5 and 6 year olds were staring at her and clearly upset by the loud and disturbing situation. I am not exaggerating when I say she was screaming INSIDE the building for 15 minutes. I am shocked that she is employed by this urgent care. We had been many times for service over the years and will never be back.

Save your time go to another urgent care. This place is a joke. Walk in at 12:55 pm. Had to check in with a online reception and scan my own ID and insurance card even tho there is 2 people behind the desk! There is complications with this and the online receptionist has such a heavy accent I have a hard time understanding her and she has trouble understanding me. Never before have I encountered this! This urgent care must be cheap as they are obviously out sourcing an employee....and WHY there is 2 employees behind the desk! Uncomfortable, akward and frustrating. After I finish that, the live person behind the desks asks me if I would like to go get lunch. Um what!? I say UH NO. She says well they are going to lunch and won't be back till 2pm. I said to her "why didn't you tell me this before letting me check in?". Unprofessional to say the least. There is no lunch hours listed on Google maps or their website. This place is garbage. I went 7 minutes down the street to Cleveland clinic urgent care.

I don't see where all the negative reviews are coming from. I had a very pleasant visit. Cassandra, and the rest of the staff was very nice, knowledgeable, and professional. Thanks for a lovely experience. I hope I never have to return, but if I do it would be here!!!

Tried to use their app to start a virtual visit. Waited two full hours, nothing happened. I called the place to ask what was up, and the receptionist said "There probably isn't anyone doing them right now." She was nice, no issue with her, it's just the fact that I wasted two full hours of my day waiting just to learn that I wasn't going to be seen in the first place. The last time I tried to go here they were closed due to short staffing. The clinic is always unavailable for one reason or another.

Doctor Sam Rin and Daliah got me in and out so quick and without any issues! They were very polite and positive when I wasn’t feeling my best. I highly recommend!

Wonderful experience here. Carol at the front was very kind when I came in experience ear pain and the physician that saw me, Sam Rin, was very accommodating and spent quite a while helping me until my problem was solved. Seriously appreciate both of them and will be back for any future urgent care needs!!!

Normally they'd get a five-star rating from me.. been going there for years without incident I even take my daughter there But .. I had a very harsh experience with the front desk... Never in my life have I experienced such trash in the medical facility.. while in respiratory distress to boot!! I have spoken to admin about her and I'm not letting this go !! Some people should not be allowed to work front desk at a medical facility.. unbelievable