The best customer service that I’ve received since being in Cleveland. Thank you Emma for answering ALL my questions and with a smile. The only recommendation I have is since it’s a game day gear store, there should be TVs that have the games playing on game day. Other than that, I had no complaints.

Hi ‘all! I am the type of person who likes to do reviews when a place has gone above and beyond. I went to Rally House about a month ago. I am disabled and have troubles walking. The store was clean and well organized. I was greeted happily, and helped promptly. The sales girl was a doll. She was the first person to explain something no one else has in buying sports clothing for men. Since I was asking for a 3x item for a birthday gift, which would be a month later. I told her shirts and jerseys are always to long for the receiver of the birthday gift. She said most places that carry 3x automatically hand you a shirt for big and tall. You have to request 3X regular. Needless to say she was my feet to zip around the store picking out different items with extreme patience for my slow thinking decision making. YAY! First time in 10 yrs he loves the shirts and their length. Unrelated, during my visit, I had heard the young ladies manager came in on her day off. Apparently to drop off some items that will be helpful for all the staff. At that time the Manager, Brittany, was asked a number of questions. She was so kind and compassionate in helping her staff I was very much surprised, and Impressed. How many people use their free time to advance the ease of staff, and not be annoyed by taking even more time to help answer questions, about the job, while they are there. This reflects well on Rally House. Also, not being sure about pant size, I bought a pr that didn’t fit the birthday boy (man). The same manager handled my return, as I asked for just store credit, and she exchanged for items that he liked just as much. So...this is a huge shout out BRITTANY (manager) and IVY (sales), for making shopping pleasant. This above and beyond is Rarely seen any more. Especially in sale. This should be the standard. I will shop from there again, and tell anyone looking for cleveland sports attire - Try Rally House in Beechwood Ohio. Thanks Gina

Love this spot for me & hubbys cavs & browns gear. Helpful staff. Easy checkout & returns. Even have dressing rooms!

I went to Rally House for the first time last week and ended up going three days in a row so I could buy more things and then take my family. The store has a HUGE selection of Cleveland and Ohio merchandise - way more than comparable stores in the area. And the staff is all super friendly and helpful. They will offer recommendations if you need them, they are kind and understanding about young children, and they seem happy to work there. I will definitely go back.

I remember the first Rally House I ever went to in Florence, KY and thought, WOW, this store is awesome. I was excited to find out Cleveland area had one, but the store seemed smaller and not as good selection. I did find the employees to be very friendly. Hopefully more stock will come in soon and I will surely be back.

Double charged for a sweatshirt. When I asked the cashier, Kayla, about the total, she flips around the screen and says that is the total. Before I left the mall, I checked receipt and sure enough, it was rung up twice. Had to go back and showed mgr. Kayla was standing there and shrugged her shoulder. No apologies.

I was amazed at the way you all treated and helped me. I can't remember the young ladies name but she really very neat,polite and so helpful. I will be recommending rally house to all my friends and associates. Please thank the young lady for me.

Great well stocked store of really good merchandise but I give it two stars because my lady and I went in there yesterday and the sales man hung on our coat tails the whole time I was there. I had two hundred dollars in my pocket my credit card and my debit card and I was looking to buy an Indians promodel and a browns hat. My lady said the salesman made her fill like we were in there to steal something. He did not give us room to breath the whole 30 mins we were in the store. So i said to myself maybe thats there policy to stay on there customers to get the sale but there were two separate other customers in there and no one was around them at all while they shopped. There were an obvious difference in us compared to the other two customers that were in there at the time. I don't know the reason he followed us around like that but in today's time his reasoning was uncalled for. I felt like an out cast So I did not purchase anything!!!!