2/5 Megan S. 10 months ago on Google • 4 reviews
My
experience
at
Church
and
State
continues
to
be
frustrating
and
disappointing.
While
I
appreciate
that
they
at
least
respond
to
my
emails,
it
is
deeply
concerning
that
residents
are
inaccessible
to
anyone
in
upper
management.
This
lack
of
transparency
and
accessibility
is
unacceptable,
as
it
leaves
us
without
a
way
to
address
more
serious
and
complex
issues.
Despite
the
acknowledgment
of
my
emails,
the
fact
that
upper
management
remains
inaccessible
raises
doubts
about
their
willingness
to
genuinely
resolve
residents'
concerns.
Important
matters
should
be
dealt
with
promptly
and
directly
by
those
in
charge,
but
this
lack
of
accessibility
suggests
a
disregard
for
the
needs
and
well-being
of
the
community.
The
HVAC
issue
that
has
persisted
for
six
months
is
a
prime
example
of
the
management's
inadequacy.
While
I
have
been
able
to
communicate
the
problem
via
email,
the
lack
of
real-time
discussion
with
upper
management
hinders
any
potential
progress
in
resolving
the
matter
effectively.
Moreover,
the
multiple
garage
break-ins
remain
unresolved
and
have
not
been
addressed
satisfactorily
by
the
management.
Without
the
ability
to
escalate
these
issues
to
upper
management,
residents
are
left
feeling
powerless
and
unsafe
in
their
own
homes.
The
poor
and
untimely
communication
regarding
events
on
the
rooftop
continues
to
create
a
sense
of
disorganization
and
frustration
among
residents.
The
inability
to
reach
higher-ups
only
exacerbates
the
situation,
leaving
residents
without
a
proper
channel
to
voice
their
concerns
and
seek
clarification.
Although
the
maintenance
team
has
been
helpful
in
their
efforts,
it
is
crucial
to
have
access
to
upper
management
for
more
complex
issues
and
decisions
that
can
only
be
addressed
at
that
level.
The
current
lack
of
accessibility
undermines
any
positive
experiences
with
the
maintenance
team.
Overall,
I
cannot
recommend
living
in
Church
and
State
due
to
the
inaccessibility
for
residents
to
communicate
with
anyone
in
upper
management,
and
unresolved
HVAC
issues.
This
inaccessible
approach
to
addressing
serious
concerns
demonstrates
a
lack
of
accountability
and
commitment
to
providing
a
satisfactory
living
environment.
Prospective
tenants
should
be
cautious
and
consider
alternatives
where
transparency
and
open
communication
with
upper
management
are
valued.
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