1/5 Lisa C. 7 years ago on Google
Hours
listed
here
and
on
website
are
apparently
wrong.
Our
understanding
was
the
site
would
be
open
until
7
pm
on
Saturdays
to
purchase
firewood.
Showed
up
at
about
6:15
pm
and
all
the
lights
were
out.
Sat
in
the
car
for
a
minute
to
double-check
the
website
that
we
were
at
the
right
place.
A
man
came
out
and
was
leaning
against
the
building
so
my
husband
got
out
to
talk
to
him
to
see
if
they
were
open
to
get
a
load
of
wood.
The
man
didn't
initially
respond
to
my
husband's
question,
then
stopped
him
when
my
husband
turned
to
leave
to
ask
what
we
were
looking
for.
We
said
firewood,
and
he
indicated
we
should
have
called
ahead
or
they
deliver.
We
understood
they
delivered
but
thought
we
could
save
on
the
delivery
fee
by
picking
it
up
ourselves.
He
seemed
indignant
when
we
asked
if
they
deliver
to
South
Euclid.
Overall
just
a
creepy
experience.
I
got
the
feeling
he
thought
we
were
trying
to
steal
something,
which
is
ridiculous.
We
were
in
a
white
Prius
with
the
lights
on
and
we
exited
the
car
to
talk
to
him.
It
was
awkward.
We
really
liked
the
tone
of
the
website
and
were
excited
to
meet
the
owners
and
get
a
load
of
wood
for
our
fireplace
for
Christmas,
but
we
left
with
no
wood
and
a
sense
that
we
were
not
welcome
there.
Not
sure
if
he
was
a
worker
or
owner
or
what,
but
the
hours
are
clearly
wrong.
Sad.
Edit:
In
response
to
the
owner
response
below
(because
Google
reviews
doesn't
appear
to
allow
replies)
-
I'm
sorry
you've
experienced
theft
over
the
last
few
years.
I
am
not
a
thief
but
was
made
to
feel
like
one,
hence
the
negative
review.
If
those
are
your
operating
hours/expectations
outside
of
the
summer
season
it
would
be
helpful
to
list
those
more
clearly
on
your
website
so
folks
like
us
aren't
confused.
I
didn't
intend
to
make
you
feel
uncomfortable
about
your
property
by
arriving
at
your
site;
we
would
have
happily
purchased
firewood
with
cash
but
were
not
provided
the
option.
Poor
customer
service
=
lost
sale.
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