MinuteClinic at CVS image

MinuteClinic at CVS

Medical clinic Walk in clinic Urgent care center Local medical services

😠 The medical staff can't be bothered to put up clear signage on what I need to do to see someone. That wastes my time and led me to not get an appointment - in a moment of need. The medical staff couldn't care less. The CVS clerk was the only one person being helpful - and probably paid the least. O... People often mention time, clinic, minute, wait, appointment, told, care, people, antibiotic,


Address

27713 Lorain Rd, North Olmsted, OH 44070, United States

Website

www.cvs.com

Contact

+1 866-389-2727

Rating on Google Maps

2.70 (23 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 8 pm
  • Saturday: 9 am to 5:30 pm
  • Sunday: 9 am to 4:30 pm
  • Monday: 9 am to 8 pm
  • Tuesday: 9 am to 8 pm
  • Wednesday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: time (14) clinic (12) minute (9) wait (9) appointment (8) told (7) care (6) people (6) antibiotic (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 RS 6 years ago on Google
    The medical staff can't be bothered to put up clear signage on what I need to do to see someone. That wastes my time and led me to not get an appointment - in a moment of need. The medical staff couldn't care less. The CVS clerk was the only one person being helpful - and probably paid the least. On the minute clinic door it says a patient is being seen but nothing is happening, all quiet. I look around, wait. I check out their screen, try to sign in, there it tells me I cannot do so anymore since we are approaching closing time (16 minutes to go). Great, I lost time trying to figure out what to do. How about a sign that clearly says sign in right away, right here. How about an annoying blinking screen? Hard to miss that. When confronting the medical staff on duty, after politely knocking on the closed door, she tells me twice (!) that it is too late to be seen. There is no patient inside. If she had kept the door open, we could have sorted all out quickly.
    2 people found this review helpful 👍

  • 5/5 Mary H. 4 years ago on Google
    I have taken all three of my kids there on different occasions and have always had great experiences. The NP has always been very professional and nice. She worked well with my kids. She has always tried her best to keep wait times down. But if there are people in front of you, expect to wait. No better or worse then going to the dr when you have an actual appointment. I’ve waited 45 minutes for out pediatrician when I make an appointment.
    1 person found this review helpful 👍

  • 5/5 Lea M. 6 years ago on Google
    Minute clinics can be hit or miss depending on how overworked the staff are, the number of people waiting, what you expect out of your visit vs. reality, etc. Check online to schedule a visit and see what the wait time is to make sure that you don't have to wait any excessive amount of time in the store. If the minute clinic near you has a long wait time, look at the time for a different clinic. CVS also posts a list of all of the services they offer on their website if you aren't sure that you can be treated there. Keep in mind that a minute clinic is different from a physician's practice or an urgent care center, so the services they offer will be different. I have been to a few different minute clinics over the past 6 years due to the convenience they offer. Yesterday I went to this minute clinic and was blown away by the CNP, Sara. Her bedside manner was incredible. She conveyed compassion, professionalism, and a true desire to help me and make sure that I was 100% on board with the treatment plan. She even took the time to consult another CNP at the Westlake minute clinic to make sure she had considered every possible treatment option for my complicated situation. I made my appointment for 4:41 PM online about an hour beforehand. I arrived at 4:25 and had ample time to check in. Keep in mind that if you arrive late for an online appointment, they will go to the next person in line. My appointment was right on time, but keep in mind that depending on what the person before has going on, they may take up more or less of their 20 minute visit. I had my prescription filled at the pharmacy there, and even though they were very busy, it was ready within 15 minutes.
    1 person found this review helpful 👍

  • 1/5 jacque k. 5 years ago on Google
    You never see a doctor you only see a nurse practitioner. I havent been able to breathe for days she said my sinuses were clear i have been coughing up garbage for a week she said my lungs were clear, I can’t hear out of my left ear she said my ears were fine I told her I needed a reasonably priced antibiotic and that I am allergic to penicillin so she gave me a $350 antibiotic that you can’t take if you’re allergic to penicillin. What an absolute waste of an afternoon while I’m sick as a dog in a waiting room. I will Never and I mean Never go there again and waste $280.00 for nothing!
    1 person found this review helpful 👍

  • 1/5 Robin W. 1 year ago on Google
    An urgent clinic that doesn't accept walk ins? Are you kidding me? Went to Cleveland Clinic urgent care in North Olmsted, they took me right away. Saw a DOCTOR, and received excellent care. Don't waste your time with any Minute Clinic.
    1 person found this review helpful 👍

  • 1/5 Lisa S. 1 year ago on Google
    I went to the minute clinic for a terrible ear ache and soar throat, they refused to give me an antibiotic and gave me a prescription for Ibuprofen and Flonase. What? I ended up having to go somewhere else 2 days later because I was in such ear pain . They told me I had no infection and the other place I went couldn't believe they did not give me an antibiotic for my ear! I will never go there again and I will tell other people not to go if I hear of anyone that might. I had to be in pain for 2 days because they didn't give me what I needed! I even asked for an antibiotic and they told me no, I didn't need one. Oh okay!
    1 person found this review helpful 👍

  • 5/5 Michelle D. 4 years ago on Google
    I don't know why people rated this CVS Minute Clinic down. Waiting 35 minutes isn't long. If she was behind me we had 2 appointments scheduled together so of course we were legitimately seen back to back. (It may not have looked like that to people waiting.) We saw Sara and Gail. (We came back because our son progressed to a sinus infection. When he was seen first he did not need antibiotic. It was allergies. I agreed with nurse. It's better to not overprescribe antibiotics. ) We only paid $20 copay. If you don't have insurance it could cost $99-$130. In that case, I may not have used them....but $20 is great for us. Both nurses were exceptional. Shhhhh...Honestly better than our regular doctor. So easy to check in online. We didn't have to wait at all this way. You get a code and enter it when you arrive. We were able to get prescriptions instantaneously when we exited clinic because pharmacy counter was right there. CVS had all my insurance and CVS card automated. I didn't have to dig for my cards. The 2 nurses gave suggestions about taking meds that no one had suggested before in my son's 18 years. Clinic was private and clean. Easy to get sick note for school. Our doctor's office hasn't even called us back yet to make an appt. Quick, easy, efficient service!

  • 1/5 Heather M. 5 years ago on Google
    I am new to Cleveland and do not have a primary care doc set up just yet. I have visited this clinic twice in the past two months. I had bad experiences both times. I had a bad cough and though it might be serious so I went to the clinic. I had an appointment scheduled and I just happened to be between a husband and wife. The NP saw the couple together and I waited 35 mins past my appointment time. She told me it was because of computer trouble. She asked me a bunch of questions and basically uses a symptoms checker before examining my ears, nose, throat and listening to my cough. I was giving a print out with bronchitis information and told that I don’t have bronchitis but the computer automatically spit out the paperwork based on my symptoms. I was never given a diagnosis. “Just something viral” was the answer I got. I paid 137 and got a prescription for a cough medicine and an inhaler. I have been sick for 7 days and have seen no signs of improvement. I will have to spend another couple hundred dollars to go to another doctor. I would not recommend this location bc the NP doesn’t seem too confident. She just keeps going back to the computer for answers.

  • 4/5 Carolyn K. 6 years ago on Google
    We have had very good care at this MinuteClinic. It's very good at diagnosing strep, ear infections, etc. Before I went there the first time I was concerned they would overdiagnose to prescribe drugs (you know, because it's in a drugstore) but I have not had that experience. We only walk out of there with antibiotics when we really need them. I've been seen there personally and taken my daughter there as well. The two nurse practitioners we have seen have both been very personable and professional. I felt well-cared for. I recommend using the online check-in to assess the wait times prior to arriving, as the wait is probably the most frustrating part.

  • 1/5 Becca T. 6 years ago on Google
    I was told the Dr heard "noisy lungs" in my one year old. My husband and I were doubtful and said we'd take him to his regular pediatrician Monday (it was Sunday). She urged that lung issues escalate quickly in young children. We took him to the ER at SJWS and were told that that Minute Clinic sends people to their ER all the time. They heard nothing.

  • 1/5 Carson H. 8 months ago on Google
    Do not go to this minute clinic. If you go in there for an ear infection and tell them you want ear drops to clear up the problem because for 2 decades drops are what you've always used and what have always worked, specifically ask for what you prefer they will deny you and give you something that doesn't work and then scam you by making you come in and pay for another visit just to POSSIBLY give you what you asked for in the first place.


Call +1 866-389-2727 Open on Google Maps

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