Great Northern Village Apartments image

Great Northern Village Apartments

Apartment complex Apartment rental agency

😠 The manager here is NOT good at all. She doesn't keep up with tenants lease and at the end they keep your deposit. I lived at other apartments and let me tell you the managements there where great. They call you couple time to make sure that you are still going with your decision. That showed that t... People often mention office, lived, Amanda, great, maintenance, apartment, years, leasing, work, friendly,


Address

5272 Victoria Ln, North Olmsted, OH 44070, United States

Website

www.burtoncarol.com

Contact

+1 866-648-1312

Rating on Google Maps

3.90 (45 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 5 pm
  • Sunday: Closed
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: office (10) lived (9) Amanda (9) great (8) maintenance (7) apartment (7) years (7) leasing (6) work (6) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rina S. 2 years ago on Google
    The manager here is NOT good at all. She doesn't keep up with tenants lease and at the end they keep your deposit. I lived at other apartments and let me tell you the managements there where great. They call you couple time to make sure that you are still going with your decision. That showed that they cared. And will not trick you in any way just to keep the deposit money. This place is a joke so look somewhere because they will not do their job and you will have to pay for it.
    3 people found this review helpful 👍

  • 5/5 Matthew K. 4 years ago on Google
    I am a new resident, and have to say that I like this place a lot. I was returning from a deployment before I found this place, and I wanted a quiet and comfortable area to call home. This was it for me. The staff has been great. Amanda, Joanna, and Ovi (the maintenance man) could not have been nicer. I appreciated Amanda's no B.S. approach to my move-in. Some of the appliances are sort of cheap, and I wish that I had in-unit laundry sometimes instead of shared. But other than that, I am extremely happy. My favorite thing about the complex is how quiet it is compared to where I lived in the past.
    2 people found this review helpful 👍

  • 1/5 Maegan M. 1 year ago on Google
    We are interested in renting and we've tried calling the office multiple times and no one answers. The office hours say they are open from 10-5 on Saturdays however we arrived at 11:30 today and no one was there. We thought they were taking a lunch possibly so we waited til 12:30 and no one showed. Put a freaking note on your door that the office is closed! We drive all the way from Brunswick and it was for nothing. Definitely not starting off right.
    1 person found this review helpful 👍

  • 1/5 Maegan M. 1 year ago on Google
    Most unprofessional leasing office I have ever worked with. Never answers phones and when we ask why no one called us back or answered in the first place, the woman said it was Monday. Ummm I'm sorry everyone works on Monday just like you and that doesn't give you an excuse to be a child and not answer phones.
    1 person found this review helpful 👍

  • 5/5 Mariyah B. 3 years ago on Google
    Have lived here for 8 months. Every staff member I have worked with (Amanda, Jo, maintenance staff) have always been extremely easy and nice to work with. Whenever we have any questions or issues, we are able to get answers within minutes. My apartment is amazing, all brand new and well kept. Almost every night there is someone here to clean the apartment building itself which I love. I would recommend this apartment and any apartment owned by burton carol to anyone! I have lived in a few apartments and this has been my best experience yet!
    1 person found this review helpful 👍

  • 5/5 Craig J. 1 year ago on Google
    Amanda in the front office was always helpful. Maintenance was fantastic, especially Ovi. Everyone there made it very easy to call the place home!

  • 1/5 Frances 2 years ago on Google
    The upkeep is minimal and they always have their hands out for more and more money. The washers barely work the carpet in the hallways smell bad and are ugly and in less than 2 years time they’ve raised my rent over $300 dollars with no additional benefits or accommodations. There are better places to spend your money honestly. Response to owner : I’ve already done a 12 month lease no thank you. Why offer a month to month if the plan is to hike up the prices continuously and inconvenience the tenant to try and get them to sign another lease? I agreed to pay more but this company does not stop. I can’t imagine how it is more costly to the property when like I previously stated there are no additional accommodations. I can’t even get out of the parking lot half the winter because of lousy plowing.

  • 5/5 Guia Lorraine S. 2 years ago on Google
    My husband and I lived there for a couple of years, very peaceful neighborhood so we felt safe. It’s near malls like Walmart, Target and the Great Northern mall plus lot of places to go and eat. Our unit could use a little update like kitchen appliances, bathroom but other than that No major issues. Thank you Amanda and Ovi!

  • 4/5 Kara W. 1 year ago on Google
    I’m giving them 4 stars. -the leasing office management here is really good. Amanda is very friendly and quick to help resolve any issue that comes up. -the maintenance guy on property is also very friendly and quick to respond to a request. -the neighbors around here are all so nice, too. -it is quiet (unless you live on the bottom floor and can hear upstairs) -the maintenance guy takes really good care of the property; it is clean and well-kept -I’d stay if there was a third bedroom for my work at home situation. There is just simply not enough space for me and my daughter and my work computer so I need to move. -the only real issue I had was the washing machine was terrible. The decision to not replace with a better working washer doesn’t come from the leasing office. Upper management should absolutely take in to account how much residents pay to live here so the washer should be working all the time. I shouldn’t have to run my load more than once to get the washer to drain. -I had an overall good experience living here. Thank you!

  • 5/5 Nick S. 1 year ago on Google
    Hands down the best apartment I’ve ever stayed at. The few years we lived here were nothing short of awesome! One of the few places where the maintenance team is actually on top of things and GOOD. When we needed something fixed it got fixed. Also the management and leasing office is great and they’ll make sure you have anything you need. Ovie and Amanda are great duo and they really make the place a great community and apartments.

  • 4/5 Frankie A. 5 years ago on Google
    Great location, wonderful staff, cozy units. The leasing office has been very helpful any time we've needed anything and we always felt they genuinely cared about us being happy here. Most neighbors are very polite and they allow dogs! Only gripe has been new neighbors above us who consistently back up/flood our sink due to carelessly dumping literally anything down their sink. Maintenance is timely tho and they've always been quick and efficient at responding and fixing any problems. I'll miss living here as it has been my favorite apartment complex to date.

  • 5/5 Mary Jo S. 1 year ago on Google
    Great place to live! Amanda, in the leasing office, is awesome!! Ovi is amazing!! He’s super friendly!! Everyone is super friendly! I’ve lived here for four years and will continue to live here.

  • 5/5 Jackie C. 1 year ago on Google
    The manager, Amanda, is always friendly and super helpful. If we need anything, she gets it done right away. The apartment is beautiful and we love the community.

  • 5/5 Erin S. 11 months ago on Google
    I have lived at great northern village for 10 years now. The location is great. We'll kept and I have always felt very comfortable here. Highly recommend!!!

  • 5/5 Elliott A. 1 year ago on Google
    This review concerns the service/maintenance at Great Northern Village: The work provided for the past two years we have been here has always been prompt and any issues were always successfully fixed by their employee Ovi.

  • 4/5 Daniel B. 5 months ago on Google
    A little pricy for lack of storage and have to share laundry with 12+ other tenants (1 washer & 1 dryer) per section. That could be a real hassle. Pool is nice but small. Party room and gym is decent. Even standard units have updates.

  • 5/5 Margaret S. 4 months ago on Google
    I lived there for three years. The only reason I left is because I bought a condo. Otherwise I’d still be there. Amanda and the staff have always been great to me and I really appreciate their kindness and professionalism. I highly recommend Great Northern Village.

  • 5/5 Brittany L. 7 months ago on Google
    Very attentive to any issues and prompt to address any maintenance issues. Pest free, water damage free, easy parking. Very family friendly living and I moved for work but I’d definitely live here again!


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