Malley's Chocolates image

Malley's Chocolates

Grocery store Ice cream shop Chocolate shop

One of the Best Places To Visits in North Olmsted


Address

23473 Lorain Rd, North Olmsted, OH 44070, United States

Website

malleys.com

Contact

+1 440-777-4500

Rating on Google Maps

4.70 (821 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 12 to 9 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: cream (35) fudge (14) carousel (9) sundae (9) service (8) love (7) kids (6) great (6) plastic (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Jamie A. 1 year ago on Google
    Great ice cream sundaes! Fun environment, kids loved it.
    5 people found this review helpful 👍

  • 5/5 Carpe D. 1 year ago on Google
    Family favorite since forever ago. The fudge sauce is the best you will ever have.
    4 people found this review helpful 👍

  • 1/5 Barb F. 2 years ago on Google
    What a disappointment! I am 82 years old and have gone to Malley’s since my high school days. I have taken my children, my grandchildren and now my great grandchildren to Malley’s in North Olmsted to sit on the carousel. Presentation as well as the ice cream made it a special experience. Last night we were served our ice cream in cheap plastic drinking glasses and given plastic spoons that were so flimsy we were afraid they would break in our ice cream. And the carousel was broken.
    4 people found this review helpful 👍

  • 4/5 David 2 years ago on Google
    I've reviewed here before. The ice cream is great. It always has been. The service was good also. However, I'm torn on the fact that the the ice cream now comes in a plastic container. The hot fudge also is in plastic. The plastic spoon is cheap and bends. The service of a packed all their glassware. Other restaurants are using regular plates and regular silverware. It seems like malley's is using all this plastic that is just adding to additional waste. I get Covid but other restaurants have seem to move on. That's just me though.
    2 people found this review helpful 👍

  • 5/5 Steven B. 4 months ago on Google
    Great ice cream and chocolates. Love eating them on their in store 'carousel'.
    2 people found this review helpful 👍

  • 1/5 Danielle D. 1 year ago on Google
    This place is filthy. My toddler was picking crumbs out of the seat on the carousel. We get our ice cream and the hot fudge isn't hot or even saucy. We had to scoop it out with a spoon since it was almost solid. Then we get around to the elephant by the candy and there is ice cream splattered all over the wall and it looks like it's been there for a while. I can't believe there isn't more reviews about the cleanliness here. I should have taken pictures. This place is about 30 years outdated and I'm not exaggerating. It looks the same from when I was a kid and I'm 34 now. I will not be coming back here. It was totally disgusting and I was very grossed out.
    1 person found this review helpful 👍

  • 5/5 Anne W. 1 year ago on Google
    I love this location! Such a fun concept that really makes me wish I grew up here. The carousel is so sweet. Ice cream is delicious with fun choices of sundaes. The customer service is awesome. So glad to have an all year ice cream shop near by! Five stars!
    1 person found this review helpful 👍

  • 5/5 Joseph M. 1 year ago on Google
    Cameron loved the overall atmosphere..we almost went to east coast ice cream.. thank God we didn't.. it was a real treat for my 7 yr. Old and a real treat for me! He said we should make it a habit to"come here"
    1 person found this review helpful 👍

  • 1/5 Chanel K. 2 years ago on Google
    I usually love my experiences with Malley's. They usually always have a young staff working that is not as professional but they are usually nice and do the basics of taking an order, providing the desserts including pretzels and water. Today was an awful experience. Our waitress was new so she had no idea how to answer any ? we asked. She did know know what ice cream had what and just said she was not sure to everything. She wrote down our order but completely messed it up by giving us the wrong ice cream. Then we kindly asked if I can get my correct order. Another waitress tried to address it and confirmed what I wanted however even though the ice cream flavors were correct she made an error by putting hot fudge. I basically received a cup with a bunch of fudge and runny whipped cream. They never check on us so I can never tell her until we had to ask for her attention to get a lid for my daughter's ice cream. I ended up telling her even though she did not realize I barely made a dent in the sundae because I don't like hot fudge. She offered to remove the ice cream from my bill or make me a new one. She did neither. When I got to the register the original girl cashing us out asked me how everything was so I told her the truth. She said oh that's because there girls you had wait on your table are new. Well I understand that and I was never rude, not once, however they should of removed it off my bill. A girl nearby her rudely said she would remove it. She also made dirty looks when wr asked for the sundae to be corrected. Horrible service
    1 person found this review helpful 👍

  • 4/5 Lily 7 months ago on Google
    We love Malleys! The ice cream was delicious as always. My personal fave is the puppy sundae with hot fudge. Our server seemed a little bit quiet and seemed kinda grouchy, but we all have our bad days so it wasn’t too big of a deal. Cheap and quick, so that made this stop well-worth it! We’ll be back soon!

  • 3/5 John D. 4 months ago on Google
    Stopped by for a hot fudge sundae tonight. We have visited various Malley's locations for nearly 40 years, and this is the first time we were ever disappointed. The hot fudge was not the same. We asked and were told that it was over-heated and that's why it was so thin. I don't buy that. The color was off (too light) and there was something missing from the taste profile. Oh, and the server forgot to bring it initially, so we had to ask her. She handled that well, no complaints there. And while we are complaining, the peanuts for the Tin Roof sundae were all chopped up and not whole. That's not the way it's supposed to work. We were disappointed but will certainly be back. Hopefully things will return to normal. If not, well, there are alternatives.

  • 1/5 Dariana L. 5 months ago on Google
    customer service was very bad . the guy serving ice cream took our order while the girls on the phone not taking orders. My father and I was only two people in store. Then they gave me a scoop of ice cream when I order a marshmallow ice cream sundae.

  • 5/5 Eugene P. 7 months ago on Google
    Lovely place, great for kids. Ice cream is top notch. Milkshake is yummy too.

  • 1/5 diaD e. 2 years ago on Google
    Usually I have a great experience and it's my favorite location to go to. But not this last time. I simply asked a question about the chocolate bars and this OLDER lady gave me such an attitude for absolutely no reason. And when she gave me attitude she looks around at her co-workers. None of them said anything. It's sweet they hire older ladies but it's not fair for the customers and businesses to have someone so rude working customer service. It's not my fault you hate your job. Or maybe she was just having a bad day... or maybe she didn't like the color of my skin either way it's not my fault. I still thanked her for getting loud and having an attitude with me. Makes me uncomfortable going back. Just beware lol don't ask questions

  • 3/5 Tillium 11 months ago on Google
    The decorations in this place terrify me and the prices are standard Malley's prices. The ice cream selection is decent and you can get pretzels and warm fudge on your sundae. There is a rotating carousel that you can sit on to eat, but it rotates so slowly you barely notice (Incase you were worried about it being dangerous or annoying). It would be more highly rated but the decorative animals and the color scheme is so off putting that I don't like going in here. Wish I had taken pictures.

  • 4/5 Samantha H. 9 months ago on Google
    Someone give Dani and the other young guys behind the counter on 6/24 a raise!!!!! Dani was the only one actually working and taking complaints during a very stressful rush on a Saturday night. The adult was just walking around giving fist bumps and drinking energy drinks. I know they were understaffed but allowing a teenager to take the brunt of angry customers is not fair! The ice cream is pretty good.

  • 5/5 Christine S. 11 months ago on Google
    I love this shop because they have ice cream available. When you dine-in for ice cream, they first provide you complimentary pretzels and water. It would be awesome if that was the standard for dine-in ice cream everywhere because it really elevates the experience! I love munching on my pretzels as I enjoy my sundae, the salty pretzels balance the sweet ice cream perfectly. The sundae's are big so I always share with my partner. The sundae's are very reasonably priced, but their chocolate is expensive, but I still buy it since it's top notch quality and incredibly tasty. I love the large selection of sundae's and have enjoyed trying many different types!

  • 3/5 Nicole K. 1 year ago on Google
    This is a fun place to visit with kids. The carousel is so special to sit on while you're eating. I do think the building is a bit worn out. The booths are cracked and the paint is faded. I have great memories of coming here for my birthday as a young child and my kids loved it, just hoping they do some upkeep.

  • 5/5 Scientist Meowmy (. 8 months ago on Google
    If you want to visit a Malley’s store with character, then come on down to this one in North Olmsted. It look like a carousel, where you can sit and enjoy from a variety of sweet treats. And, they also have non sugar added options, such as their no sugar added raspberry swirl ice cream that you can get as is or as a Diet Coke float. If you want to try something sugar free, you can always try their sugar free chocolate or something low carb like their roasted mixed nuts or cashews.

  • 5/5 Todd M. 1 year ago on Google
    Fun desert place. We come periodically and always enjoy it.

  • 5/5 Michael H. 1 year ago on Google
    My Girl took the baby and I 2 Malley's. I got a Hot Fudge Sunday like always. It was perfect. The baby got something that had ice cream cookies (2). My girl says it was called Puppy Luv. Diane got a Hot Fudge Sunday with crazy ice cream and peanuts on the side. I can't tell ya the cost because she had a coupon. She got $11.00 back from a 20. I always have a very good experience there. The kids taking the order are always very polite.

  • 5/5 John S. 1 year ago on Google
    Stopped in for ice-cream had wonderful service with complementary water and pretzels. The best part is the spinning carousel you can eat on in the middle of the store. The kids love it and all the animal decorations on the walls. Also a great place for candy

  • 4/5 Sara H. 1 year ago on Google
    very cute inside, ice cream & “hot fudge” is average. worth trying.

  • 5/5 Judy G. 1 year ago on Google
    A Cleveland treasure. Love the rotating Merry-go-round platform. The hot fudge sundaes are the best in town!

  • 5/5 Matthew M. 6 years ago on Google
    Very nice little shop with the best chocolate in the world and some very good ice cream. Had a very interesting decor and style. Would recommend to anyone.

  • 5/5 Andrew G. 2 years ago on Google
    Visiting Malley's is a tradition when we're in the area. Their fudge sauce is to die for and makes the perfect gift! You'll be scraping every last drop out of the jar and licking your spoon clean. It really is that good! Their servings are very generous so I hope you're hungry!

  • 5/5 Ben H. 5 years ago on Google
    A destination ice cream shop/chocolatier that's been around long before trendy competitors. This particular location's focal point is the rotating carousel seating in the middle. I have ordered Malley's sundaes before and they're delicious. Be sure to get this locations-specific sundae. This time I had a scoop of peppermint stick and malleyprints (moose tracks) topped with their hot fudge. Hot Fudge is a must! A return visit is likely.

  • 3/5 Amy G. 1 year ago on Google
    Was disappointed to learn I could not renew or get a new Malleys discount card, have had one since they came out. No regard for Covid and those of us that haven't been in a store for two years! That's a real shame...always come here for special occasions and Easter. Not very good at customer service I'm afraid...we will see if their chocolates have suffered too...


Call +1 440-777-4500 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Dessert
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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