LensCrafters image

LensCrafters

Sunglasses store Optometrist

Optical chain selling prescription eyewear, contact lenses & sunglasses, including designer brands. People often mention glasses, frames, great, experience, pair, LensCrafters, friendly, time, Paul, customer,


Address

832 Great Northern Mall, North Olmsted, OH 44070, United States

Website

local.lenscrafters.com

Contact

+1 440-777-3097

Rating on Google Maps

4.80 (246 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10:30 am to 7 pm
  • Thursday: 10:30 am to 7 pm
  • Friday: 10:30 am to 7 pm
  • Saturday: 10:30 am to 7 pm
  • Sunday: 9 am to 6 pm
  • Monday: 10:30 am to 7 pm
  • Tuesday: 10:30 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: glasses (31) frames (19) great (18) experience (17) pair (16) LensCrafters (14) friendly (13) time (13) Paul (12) customer (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Amy G. 1 year ago on Google
    Paul at the North Olmstead, OH (Great Northern) location was fantastic! Handled the sale of my prescription sunglasses over the phone so I didn't have to drive to the store to make my purchase. I could not be more pleased with this experience. All past experiences have been excellent as well. Paul, and all others we have dealt with in the past, always look for the best deal for you and are always so patient and polite. Thank you, again, Paul!!! Hope to see you in the store soon!
    2 people found this review helpful 👍

  • 5/5 Vinayak K. 1 year ago on Google
    Elizabeth is undoubtedly the most patient, kind and incredible saleswoman I have ever met. The fact that she can tolerate my presence for more than 15 minutes at a stretch stands testament to her good humor and quick wit. She deserves a raise and then some and my experience here would not be a fraction of what it was had I not had the good fortune of spending my afternoon with her. So for anyone who has any doubt about what they should do or get, I say the following: leave it up to Elizabeth and you won’t be disappointed.
    2 people found this review helpful 👍

  • 5/5 Josh H. 2 years ago on Google
    Everyone is very friendly and helpful! I love coming here for new glasses and sunglasses. Shout out to Holli who is great at what she does and makes you feel comfortable through the whole process! I definitely recommend.
    1 person found this review helpful 👍

  • 5/5 Mina 9 months ago on Google
    Excellent customer service. Paul was great, very knowledgeable, patient, and friendly. He was great with the entire family, when three of us were getting glasses. I wasn’t planning on getting my glasses yet, but while my husband and son were finishing up I started looking at frames. I just started wearing glasses last year and it took me forever to pick out a pair, Amy came over and asked me if I needed help. I told her I wanted something with pink and not too big. I really liked my current Tiffany and Company frames but wanted pink. I had looked up and down the wall trying on several frames. She literally walked in front of where I was looking, picked out a coach frame that had pink in it and was the perfect size. I loved it! Long story short I got my glasses too. LensCrafters definitely has my family’s business because of the great customer service received by Paul and Amy. Thank you!
    1 person found this review helpful 👍

  • 5/5 Shiryl K. 1 year ago on Google
    This location inside the Great Northern Mall was worth the trip! I was pleasantly surprised and impressed with the entire experience from getting an eye exam on the fly, then picking out 2 pair of glasses that fit my lifestyle and budget! The entire team from the administration staff, the eye Dr., to Elizabeth the sales staff working with me and making this a great deal and experience for the next few years with my new glasses! I am very aware we have many options to choose from to get glasses. The whole team did a great job and I feel very confident that I made the right choice today. S. Kaplan
    1 person found this review helpful 👍

  • 5/5 Jeff S. 9 months ago on Google
    The optometrist, Baryalai, spent nearly 30 minutes thoroughly cleaning, fitting and adjusting my two pair of LensCrafters glasses, even removing the lenses to clean the insides of the frames. He did so with a very friendly attitude, offering me advice on taking care of my glasses while he worked. His colleague was also very friendly and engaging. I'll never buy my glasses anywhere else.
    1 person found this review helpful 👍

  • 5/5 Angie M. 1 year ago on Google
    Just gained a new customer! Very happy with the service I received from both associates I spoke with today. Other place I had been going has repeatedly had issues getting my insurance to pull up in their system even though they can find my husband on the same plan, but they were able to find me right away with no issues! Gained a customer for sure, probably two!
    1 person found this review helpful 👍

  • 5/5 Leah G. 10 months ago on Google
    Paul went above and beyond to help me. Wow, how refreshing to have someone kind, professional and smart to walk you through the grumbles of utilizing your insurance benefits to their MAX potential while keeping a humble attitude. In addition, he had a rockstar team member help, named Amy. Thanks for keeping good customer service alive and well. Its not easy and I hope this little message finds the powers at be to make sure they feel the love B) B) B)
    1 person found this review helpful 👍

  • 5/5 Eliza 1 year ago on Google
    I went to LensCrafters the other week, and I bought a fantastic pair of Burberry frames. I was between 5 pairs, and Paul was more than helpful in assisting me with which frames fit my face the best, and which were the most “trendy.” He took the time to sit down with me, figure out what I liked, and knew all of the answers to my questions. I have gotten tons of compliments, and feel so much more confident thanks to LensCrafters and Paul!
    1 person found this review helpful 👍

  • 1/5 Adrian 1 year ago on Google
    I would not recommend this place. As for me,first time and never again. Overall,terrible experience. I came with a prescription to order a pair of sunglasses Ray-Ban so I brought my Ray-Ban sunglasses to show them how they look like because I wanted the same frame,same lenses and same color (Black), as well as the lenses ( I have spent with the guy about 30min to discuss about the frames and the lenses because I wanted to be the exact same ones and also for the prices, because the prices are astronomical. After all, I ended up spending on sunglasses 449,79$. They arrived 5 days,earlier wich, is the only thing that I can say something good about them,but when I went in the store to pick them up,she brought me the exact same frame (the shape) but the big issue was that they were light grey color and the front almost white and the lenses were so light grey color that I was able to see my eyes throught them like throught regular lenses. When I told the lady that is not the ones exact like mine how the deal was,the ones that they saw when I brought with me,she was trying to tell me that the guy who ordered didn't do that for a purpose and that it was a misunderstanding so then I told her,well then get the black ones for me because I won't take this ones,it's not what I ordered,she started to make all kind of excuses to me,when she already told me that she didn't know what was the conversation between me and that guy ( In the meantime when she told me that if I want the black ones,I have to pay another 114$ because the prices are not the same just because they are different color,without even looking in the computer),and somehow she tried to ignore the problem to make me accept them the way they are,so I asked for a refund because I had enough of it. So,she did gave me that refund back of 449$ without any apologise, just being very rude.
    1 person found this review helpful 👍

  • 5/5 john g. 1 year ago on Google
    LensCrafters gave me the best eye care exam I've ever received. Every step was done with the patient being well informed.They offer great value for the services they provide.They make a wonderful team!
    1 person found this review helpful 👍

  • 5/5 Jennifer D. 1 year ago on Google
    Heidy was absolutely wonderful! She helped my husband and I pick out a pair of glasses. This was my husband's first pair and was apprehensive about every one he tried on. She took her time and reassured him when he found a pair he liked. She was also very knowledgeable about the Oakleys. Heidy was extremely friendly and personable and made this a great experience.
    1 person found this review helpful 👍

  • 5/5 ST W. 5 months ago on Google
    Excellent service and assistance from the Optician (Baryalai) He was very knowledgeable and made some excellent suggestions. Thanks to his help, selecting the right glasses for my needs was made much easier. I've been satisfied with LensCrafters over the years.
    1 person found this review helpful 👍

  • 5/5 V M. 2 years ago on Google
    This staff is excellent. The best of any eye doctors offices I have went to! Breanna is always so cheerful and helpful. She is so nice and kind even when it’s super busy. Cindy helped me pick out my glasses. I am beyond picky and she took the time to find me the glasses I wanted in correct color frames. She was behind sweet and helpful! She took so much time to help and never felt rushed! These 2 are amazing employees and the reason I keep coming back! Thank you ❤️❤️
    1 person found this review helpful 👍

  • 5/5 Patricia 2 years ago on Google
    A beautiful store with a great team who treat each other and their customers with respect and kindness. Marlayna was knowledgeable, professional and so helpful and encouraging! She spent alot of time with me, helping me choose just the right glasses and made the whole experience delightful. I’d recommend this LensCrafters at Great Northern to everyone!
    1 person found this review helpful 👍

  • 5/5 Michael O. 3 months ago on Google New
    Baryalai did a great job of obtaining two new sets of glasses for me. He was most attentive and knowledgeable. He spent the necessary time to find just the right type of frames and glass options. It was a pleasure dealing with him. He is a credit to your company.

  • 5/5 Joan B. 5 months ago on Google
    Janet was very helpful helping me choose my glasses. She and her supervisor Elizabeth worked together to get me a great deal on 2 pair of glasses. Highly recommend!

  • 5/5 Michael M. 10 months ago on Google
    Professional and very polite. I've been using this location for years now and always have a great experience. Their after-sales service is great too. Adjustments and help are always given

  • 5/5 Amy F. 3 months ago on Google New
    Yanni was awesome. He helped me fix my frames and showed great customer service! I will definitely go back.

  • 5/5 Dean P. 5 months ago on Google
    I'm in the process of having my perscription modified and my new glasses were ordered today. I really enjoyed working with Elizabeth and apprciate her customer services in making this a hassle free experience. Thank you!

  • 5/5 Deanna H. 6 months ago on Google
    Gwen was amazing and wonderful customer service. She explained why my glasses were causing some discomfort. Adjusted first time and totally perfect. As a glass wearer for over 30 years it’s service like this that will make me go out of my way to return to this location. Thank you Gwen!

  • 5/5 Erin M. 1 year ago on Google
    Had a great experience at LensCrafters. Everyone was very friendly— Yianna especially. He picked up immediately on my needs and made the experience as quick and easy as possible. He knew what I was looking for even when I didn’t. Love my new frames, thank you!

  • 5/5 Alyda W. 5 months ago on Google
    Baryalai was so helpful today! Lost a screw for my son's glasses. He replaced the screw, tightened them up and cleaned them. In and out in 5 minutes..I love this place 😊

  • 5/5 Jennifer B. 1 year ago on Google
    The Representative whom I worked with, Amy was super thorough and diligent. She looked at all sale and insurance options and secured the best deal for me. Looking forward to receiving my new sunglasses.

  • 5/5 Kendall M. D. 1 year ago on Google
    This is now my go to place for glasses and sun glasses. Very friendly and personable. Quick yet efficient. My encounters never felt rushed. This is my third time there and I’ll def be back. I’m not big on the dilated exams to then drive back to Cle. So the first visit I had there I was happy to know that there was an alternative affordable option for my eye exam. Highly recommend LensCrafters and the folks at North Olmsted were delightful.

  • 5/5 John B. 1 year ago on Google
    I had a wonderful experience at LensCrafters. They were extremely friendly and helpful with me. Paul was the associate that helped me and he seems like an amazing person. We had a great conversation and he genuinely cares about his customers. I will continue to do my eye care business at this location.

  • 5/5 Michelle W. 1 year ago on Google
    Loved the service from start to finish. Booked an eye exam and did the intake form all online. Staff was friendly and taking care of everyone. Once exam was complete, I was assigned to Paul as my optician. He was very patient and didn't rush me. Up to date on what was trending and made sure I got to see all the frames on the store. He actually ended up picking the pair I chose in the end, a gorgeous set of designer frames that checked all my boxes for shape, color and fit. I loved how knowledgeable and friendly he was. This was my first time at this Lenscrafters and I was thrilled with the service. The selection is almost all designer brands, but they did have some value frames as well. I will be definitely be back here again. Thanks again to Paul for making my day!

  • 5/5 Brian B. 1 year ago on Google
    My process was quick, easy, and smooth. See Elizabeth at the Great Northern Mall location. She'll make sure you receive the lenses needed to protect and improve your eye sight.

  • 5/5 Laurel K. 1 year ago on Google
    Fantastic experience with Paul and Yanni! They helped my grandmother pick out new glasses for the first time in a decade and were extraordinarily kind and helpful through the process. They also tightened a loose screw on my frames and gave them back perfect, clean and shiny. Thank you so much! Will return!

  • 5/5 Frederick A. 1 year ago on Google
    The salesperson was very knowledgeable about the durability of frames, able to help narrow down a selection based on the appearance of the frames, taking my preferences into consideration. Highly recommend!

  • 2/5 Deb Y. 1 year ago on Google
    I have been a satisfied customer for several years at various LenCrafters locations. I recently returned a pair of glasses that I was struggling with (well within return time) however, instead of return (didn't want them out the $$ and the glasses) I exchanged to another pair that, unfortunately, I ended up having same issues with. I went back to exchange again (again felt it was better than returning so LensCrafters didn't lose $$). Little did I understand that the 30 day unconditional return policy applies to 1st pair PERIOD, not the 30 days since you bought the 1st pair. Well, needless to say I am out about $600 and a pair of glasses as I truly cannot wear without discomfort. The reason we will no longer be customers of LensCrafters after 1 issue is because the Manager chose not to try to go to bat for a long time (and apparently not smart about policy interpretation) customer and try to make an exception by calling whomever the powers that be are. Instead she offered to try and adjust my glasses (not the issue) and tell me again that its not them, its corporate policy. All it takes is going to extra step but she chose to be willing to lose a customer. LensCrafters ultimately lost 3 customer and the Dr office lost 2 customers. Great job LensCrafters :-(

  • 5/5 Louis C. 1 year ago on Google
    I was skeptical of going to a vision retailer, and although I ended up here because of my insurance, I’m impressed by how positive my experience was. Marlayna was incredibly helpful; she talked me through all of my options and was honest and professional. While the lenses ended up being (too) expensive, that seems to be unavoidable these days. At least they were nice about it here. 5 stars for the staff and wide selection of frames.

  • 5/5 Melissa S. 2 years ago on Google
    I want to give a shout out to Giovanni at the North Olmsted store. He went above and beyond for me. He was very patient and gave great instruction on bifocals and made sure I felt comfortable before I left that every question that I had was answered.

  • 5/5 Gary Robert Foltz (. 2 years ago on Google
    Lens Crafters here at the Great Northern Mall they were so friendly and if your looking for help on choosing a good pair of frames holler at Giovanni he helped me every step of the way. The whole eye exam and choosing of my new glasses went faster than expected. Thank you!!!

  • 5/5 Gamer R. 2 years ago on Google
    Staff was extremely helpful and the selection available in store was amazing. You can’t go wrong with this experience. My sales person was knowledgeable and truly made the experience relaxing. Would definitely recommend to everyone!

  • 5/5 Elayza S. 2 years ago on Google
    The staff is very nice! Gino helped me out and did a great job recommending glasses! I’m very picky and he got me in and out quickly! Very professional and friendly staff!

  • 5/5 Mariam D. 2 years ago on Google
    Gio helped us choose a frame for my son. He was extremely friendly and super knowledgeable about the products. We've been here twice so far because of our excellent experience with Gio. We will definitely return next year as well.


Call +1 440-777-3097 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance

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