Sarku Japan image

Sarku Japan

Restaurant Fast food restaurant Japanese restaurant Sushi restaurant Teppan grill restaurant

Chain offering made-to-order teppanyaki-style Japanese dishes cooked on sizzling grills, plus sushi. People often mention rice, chicken, order, sushi, time, great, good, extra, people, orders,


Address

25853 Great Northern Shop Center Unit 32, North Olmsted, OH 44070, United States

Website

www.sarkujapan.com

Contact

+1 440-716-1388

Price rating

$ $$$

Rating on Google Maps

4.10 (260 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 11 am to 8 pm
  • Thursday: 11 am to 8 pm
  • Friday: 11 am to 8 pm
  • Saturday: 11 am to 8 pm
  • Sunday: 11 am to 6 pm
  • Monday: 11 am to 8 pm
  • Tuesday: 11 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: rice (13) chicken (13) order (11) sushi (10) time (10) great (9) good (9) extra (9) people (9) orders (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Desiree B. 7 months ago on Google
    Whatever you do, do NOT get the sushi here. I am an avid sushi lover and this is the first time I threw my sushi away. The rice was hard and the fish had a very unpleasant taste with a slimy texture. I have never encountered such foul sushi before.I wasted my money by ordering it. The employee being rude during my pickup was the cherry on top of this unpleasant experience. Overall this was a huge waste of time, effort and money.
    2 people found this review helpful 👍

  • 4/5 Peachy K. 5 months ago on Google
    It's not hardcore genuine Japanese food, but for $11 bucks, their bento boxes make a great meal that is a mix of warm and savory with light and refreshing. The staff is entirely Hispanic, and no disrespect, they do fine work, but I've had more authentic sushi at other places. Don't go expecting REAL sushi.
    2 people found this review helpful 👍

  • 1/5 A F. 1 year ago on Google
    Ordered teriyaki chicken fried rice, was not good! Not to my expectations. Chicken was too chewy, not very good! Not coming back. Didn’t like the sauce they put on sushi, too spicy. Too expensive for low quality of food. Not considering coming back, not worth my time and not worth of money spend on. Waited over 25 minutes for my food to be cooked! Really totally wasted my valuable time!!! Another big reason I will NEVER come back here!!! None of employees washed their hands nor use clean utensils when putting uncooked chicken on frying! So unsanitary!! Dirty rags used on counter tops!!! Health department NEEDS to come and inspect this place !!!!
    1 person found this review helpful 👍

  • 1/5 William C. 3 years ago on Google
    My fiance went to get food. After ordering she lost feeling in her hands and dropped her food. She is suffering from stage 4 stomach cancer and was excited to be able to eat. After she dropped the food they refused to remake the food for her then told her she can't have a bag or napkins. She tried to get extra ginger for the sushi she dropped and they told her it would cost extra.You are rude and very impolite. You treated her so bad that she is not able to eat. I can't believe you made her take food that fell on the ground and not be kind and remake it.
    1 person found this review helpful 👍

  • 3/5 Nicole B. 2 years ago on Google
    Great food. Drink prices too high. Portions have been inconsistent lately. Sometimes double meat orders look like regular orders. I feel like a $45 order warrants a little customer appreciation with no skimping.
    1 person found this review helpful 👍

  • 5/5 Ted T. 4 years ago on Google
    We always look forward to getting our Sarku Japan Chicken Teriyaki. Cooked fresh while you wait. I get the fried rice and the Mrs. gets the same with veggies. Great food, great people. The North Olmsted Food Court is open during this time of the Virus you just can't eat in the Commons area, it's all take out. That was as of 3/19/20.
    1 person found this review helpful 👍

  • 1/5 JOSE mendez (Smexy J. 3 years ago on Google
    Food is great but now they are charging for siracha sauce ? I paid 12.83 double meat I understand we are in a pandemic but they should have to go cups instead of packets for ppl like me that love siracha
    1 person found this review helpful 👍

  • 1/5 Nichole B. 1 year ago on Google
    I got food poisoning from eating here last night. Clearly they aren’t storing their food properly…

  • 5/5 Andrea E. 5 months ago on Google
    Sarku is amazing, when they left the mall I was quite upset, but opening this new storefront is awesome! The addition of the app is also amazing. I can order on my way to the mall area and pick it up to bring home. The app also lets me easily order with my preferences of chicken, white rice, no veg, double meat, extra sauce because it is set up with all the options. I m not writing out my preferences in comments to hope they are followed. On top of the great food I get reward points for every dollar spent so we can save a few dollars on the next visit! The food is great as always, it can get packed with customers, but the staff is always trying to keep people moving and get the orders out as quickly and smoothly as possible. We have never had a bad experience with Sarku and have been getting their food for decades. I can remember watching the guys flip the spatulas around while cooking when I was a kid 25 years ago!

  • 4/5 Jenn B. 4 months ago on Google
    First time picking up dinner from here and I think that it will be great when they work out the kinks. Long wait times (around dinner) because they are fulfilling both in person and online orders in the same area. I would suggest having a separate area/staff to do the online orders so that customers at the counter are not waiting so long. In the mall you grabbed your own forks, napkins and put your container in the bag yourself if you ordered at the counter and were taking it to-go. That was much more efficient. I miss the old container and the old hot sauce. I saw some of the other reviews showing an extra cup of sauce, I did not get that with my order but really could have used it! Otherwise, the food was still delicious!

  • 2/5 terri 4 months ago on Google
    Service at the register was bad. Seemed she was bothered by having to wait on me. Not a good first impression. I asked for 2 yum yum sauces as I pulled out my wallet and she barked at me they charge for them...which I knew. You could barely see the yum yum tray on the counter because it's messy with bags and other stuff. No price still on the yum yum tray. Don't you want to make extra money? I got the BOGO deal to go but they didnt seal the chicken meal completely so it spilled in the paper bag. Plus my meals had 85% rice and rest was meat n veggies. Not a good experience overall. Please address this so it doesn't close. We want to keep it in our neighborhood but I will stop going if it doesn't get better. Thank you.

  • 3/5 Azra G. 6 months ago on Google
    I couldn't wait for Sarku to open back up after shutting down in the mall but the food was disappointing. Portion size was great and comes with extra sauce cup but it doesn't taste the same. I got chicken teriyaki with white rice and vegetables but the rice was mushy, couldn't eat it at all, and barely got any veggies. The chicken was ok nothing like the flavorful chicken they served inside the mall. This location (former Brown Bag burger) is way more convenient than going in the mall though.

  • 5/5 Lisa S. 6 months ago on Google
    I noticed that Sarku was now outside of Great Northern mall and stopped here a couple weeks ago. I have to say it exceeded my expectations. I got the Teriyaki chicken combo with fried rice, no veges, dumplings, and a soda. The chicken was tender and delicious, no fatty pieces at all, the sauce was thicker and better tasting then it was last time I had it in the mall - absolutely delicious! - and the dumplings were good. I ate the entire meal even though it was a lot of food. I stopped there again yesterday and had the same meal except I had the spring rolls instead of dumplings, and I saved a lot of it for leftovers. The spring rolls were a bit overcooked on the outside but delicious inside. The teriyaki chicken and fried rice tasted great again, and was still delicious the next day after warming up the leftovers in my microwave.

  • 5/5 J D. 4 months ago on Google
    I had ordered at least 5 times now. Every time, food still taste good, fresh, good portion and most of all the order was correct as indicated online order. Very satisfied! Reorder recently and was contradicted my previous reviews 😂, ordered fried rice but got white rice instead. But I am not changing the stars or rating because I understand they were busy at the time. Just FYI-only. Just letting everyone know, sometime people/ business make mistakes, it happens. But please be understanding and give them a chance to fix the problem. ♥️

  • 5/5 Shannon M. 1 year ago on Google
    Since so much has changed over the last few years, I rarely order food for delivery anymore. Not only are there fees and fees on top of fees, but businesses have also increased the price of the items on top of it....We LOVE ordering from Sarku! They dont price gouge the customer and they offer tasty delicious food!

  • 1/5 Reggie P. 1 year ago on Google
    The take people orders wrong and dismissed people in line the guy giving out the meat would ask for your receipt if he got the order wrong and not replace the food he gives people fake double meat and gets mad when you call him on it do NOT GO HERE the lady behind me had her order wrong to and he told her let me see the receipt and he saw he was wrong and still didn't replace her food horrible Mexican people here I know nice Mexican people and they are not they mess up orders all the time YOU HAVE BEEN TOLD they are horrible people with bad attitudes

  • 1/5 Top G. 1 year ago on Google
    Worst customer service ever. I ordered 3 orders of chicken teriyaki with fried rice and extra chicken, but only 2 arrived. I called but no one answered. Never ordering from here again.

  • 5/5 Ryan H. 1 year ago on Google
    Pretty tasty! Very popular place to order from Uber Eats and Doordash

  • 1/5 Leah R. 2 years ago on Google
    MORE THAN HALF OF OUR ORDER WAS MISSING AND WE COULDNT GET A HOLD OF THE RESTAURANT. All of the sushi rolls my family and I ordered were missing from our Uber eats order. On top of that, we couldn’t get ahold of the restaurant. We tried calling and went to their website and we got a number that was “disconnected”. It’s extremely disappointing. I’d recommend ordering from another Japanese place. Not this place

  • 4/5 LaMimi 2 years ago on Google
    Food is really good I always get the double meat and rice . But I know my meal is suppose to be 12 something but they always add a dollar extra and they always speak to each other in Spanish telling one another to add the extra dollar while I’m mix and I understand Spanish smh lol. But good food though but please don’t keep overcharging your customers

  • 5/5 Geeking with D. 6 years ago on Google
    The teriyaki chicken is fantastic. The bento box is delicious and a great value. The sushi used to be mediocre, but now it is one of the best I've had.


Call +1 440-716-1388 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Healthy options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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