Thanks to Home Instead, our parents were able enjoy the comfort of home for their final years. Mom and dad at different times had health issues that required a lot of management. The Home Instead caregivers addressed these concerns with compassion and diligence, while doing their utmost to protect our parents’ dignity. For a home-help agency, it’s not easy: They have to find, train and manage caregivers. They need to determine the right fit for different personalities. They have to understand customers’ needs, preferences, and home situations. And of course, they have to provide care to their best ability. Home Instead did all of this and more for my family. My parents became close to their caregivers, who brightened their days and went out of their way at times to help them. Home Instead gave us a sense of calm, a listening ear – and especially for me – a shoulder to cry on. There are several staff members to whom I’ll always be grateful. They are good people who try hard. I highly recommend them.

Our parents have been receiving 24/7 care from Home Instead since fall 2019. Because of their services, we have been able to keep Mom and Dad in an assisted living setting. Caregivers are always on-time; we never have a concern that someone won't show up for their shift. As Mom and Dad's health and memory decline, caregivers have adapted to their needs. Communication has been stellar! We never feel uninformed. We get updates directly from caregivers during their shift if a situation should require it and the Home Instead administration connects with us regularly as well. They have worked with the staff at the assisted-living community to make sure coordination between assisted-living staff and Home Instead caregivers runs smoothly. Over time, we have developed a fairly regular rotation of caregivers; Mom and Dad know them and they know Mom and Dad. It is clear to us that, in addition to helping with dressing, hygiene, walking, etc., Home Instead caregivers really care about our parents. Home Instead has my highest recommendation! We feel especially fortunate to have them in place during the covid 19 pandemic.

Trying to manage my mother's care from out of state could have been extremely stressful and difficult if not for the care and support from Kathy Appleby at Home Instead. She customized a home care services plan that fit what my mother needed. No doubt this plan improved the quality of life for her and our family. Kathy's plan was a well thought out that included contingencies and constant & consistent communication with me. She created a plan that connected hospitals, nursing home , doctors, pharmacies and eventually hospice so that everyone was on the same page. Her knowledge in home health, along with her dedication and compassion for my mothers care, alleviated all of the uncertainties and worries that I had. This also included follow ups to the appropriate individuals in our health care circle to confirm and assure that any and all items that needed to be carried out were in fact done. That was very reassuring. Kathy took care of my mother and our family as if we were the only ones she needed to support. Kathy defines home health care. She clearly became an extension of our family. Based on the quality of care we received from Kathy, I highly recommend Home Instead for anyone's home healthcare needs...!

My mother (age 95) can usually wash up and dress herself each morning, but when she has difficulty, the home health aide helps her. The home aide makes sure my mother has her breakfast, takes her medicine and vitamins when it is time, and prepares lunch. Instead of my mother sleeping all day in her chair, the home aide has my mother do her physical therapy prescribed leg and arm exercises, has her walk around inside the house, and engages my mother in conversation. They also watch TV together. The aide will also wash and set my mother's hair, and occasionally she will cook a meal that both my mother and I can enjoy for supper. Home Instead Senior Care has allowed me to go to work each day (even if my work sometimes takes place at home due to COVID-19 pandemic) and feel confident that my mother is safe and being taken care of. I am very pleased with the care provided by the aide and I have already recommended Home Instead Senior Care to others.

My parents have been receiving caregiver services through Home Instead North Olmsted since summer 2018. Services originally focused on my father’s needs following a hospitalization (he is 93 yrs. old). The services expanded to assist both parents with dressing, use of compression socks, meal preparation, daily clean-up, etc. Following my mother’s hospitalization (she is 90 yrs. old) in early November, we requested that Home Instead increase the number of daily caregiver hours to meet my parents’ increasing needs. Home Instead responded immediately and created a schedule that included 18 hrs. per day. Home Instead listened to my parents’ strong desire to schedule familiar caregivers in a consistent manner (as much as possible) and my parents are very comfortable with the arrangement. The care coordinator and long-term care insurance manager recently met with me to review my parents’ Plan of Care. We discussed helpful strategies to ensure that my parents’ long-term care insurance will be utilized most effectively. Home Instead North Olmsted can be reached 24 hours a day. The night-time contact is most helpful, always available and arranges changes or makes necessary contacts promptly. In conclusion, Home Instead North Olmsted meets my parents’ needs in an outstanding manner. My mother comments that “I’ve become friends with the caregivers” and my father comments that “the caregivers give me peace of mind.” Our family would recommend Home Onstead North Olmsted without reservation!

Home Instead has been a wonderful organization to work with in caring for my mom. Our caregiver is extremely observant and is always one step ahead of my mom when she needs assistance (but doesn't want to admit it!). The office is on top of things -- always! I highly recommend Home Instead.

Home Instead was a wonderful group of care givers for my parents final years. They truly cared that my parents were happy and treated them like their own family. They made sure they knew what TV shows and music they enjoyed. My father was not the easiest person sometimes but they handled him with loving care and expertise to redirect him when needed. I could not have been happier with the team that worked with my parents for the last 2 years. The Home Instead care team is well trained and communication is wonderful with the family.

Home Instead is a top drawer organization with caring people. They were engaged to help my parents at home and worked interactively with us to have an individualized care plan. Daily checklists and strict adherence to meeting every goal was a high priority. They are well trained and very sensitive to meeting the needs of each individual. My parents were very happy with the quality of care. I highly recommend our caregiver, Sam. She was outstanding in every way. There are many organizations to choose from, but Home Instead will always be on top of my list.

The Home Instead team has been professional, attentive, knowledgeable and consistent. I did a lot of research to get to the point to find Home Instead and my parents, and our family, are pleased and fully endorse and recommended them to others. I rarely post public reviews and am happy to share our positive experience with you and others.

Our family utilized Home Instead for our mom to assure her safety while family members worked. We had two very good home care assistants who kelp up with my mom while giving us relief during the week. Often they texted me with questions and brought things to my attention to initiate a care plan to promptly address the issues on hand. I found both primary caregivers to be exceptional. One in particular had a great sense of humor and knew just how to handle mom when she became obstinate and kept her dignity as well. I couldn’t be more pleased with these two caregivers

Finding elder care is very challenging. We interviewed several companies then found Home Instead. Our care provider, Pamela is a gem and we greatly appreciate her!! She is reliable, genuinely cares about/for my mom and fits right in with our family. Thank you Home Instead and Pamela, don’t know what we would do without you!

MY father is currently a client with Home Instead and his Caregiver is outstanding. Our family members have peace of mind and feel confident all his needs are met. ROSEMARY l. is a life saver and truly a dedicated employee.

Best decision we made. A terrific care pro who was able to competently assess the environment, and then anticipate needs and provide kindness and care to a loved one I never thought would go along with this idea. Everyone in this company has been kind, helpful, and responsive.

As a healthcare professional, working with quality companies that provide the highest level of care is a top priority. Shannon and the team at Home Instead are one of those companies. From patient coordination to care implementation, working with Shannon and her team of healthcare professionals are top notch. My team of healthcare professionals have been able to seamlessly collaborate with Home Instead on patient care. The communication between my nurses and the Home Instead care team is constant. This communication is what has given our patient the best possible care. Home Instead is a top recommendation for anyone needing extra care for their loved one.

We have used Home Instead for the past two plus months and have been very satisfied with our care giver, Rittany. Our family has been extremely happy with her professionalism and care of my husbsnd. Rittany is very reliable, patient and understanfing of his needs. He has come a long way in being able to get back his independence. We are happy to still have her with us. Get job Rittany!