2/5 Arpad Z. 3 months ago on Google • 4 reviews New
Less
about
the
store,
more
rating
corporate
with
the
store
as,
unfortunately,
caught
in
it
all:
The
store
itself?
Sure,
5/5,
fine,
HOWEVER...
Oh
sure
the
in-store
folks
are
helpful
and
the
store
has
an
awesome
selection
and
all,
you
still
have
to
consider
the
idea
of
rating
a
business
on
their
customer
support
and
accessability.
If
there's
no
way
to
directly
voice
with
an
agent
via
phone,
forget
it.
If
I
am
told
by
an
employee
"contact
me
if
you
have
any
trouble
with
(specific
problem)"
and
I
lose
the
card,
I
better
have
a
nice
backup
that
can
STILL
involve
calling.
I
was
offered
a
calling
option
the
first
time
around,
and
if
I'm
spending
at
LEAST
3-digit
dollars
in
the
store,
it's
perfectly
reasonable
to
expect
a
persistent
contingency
to
call
in
the
event
of
a
lost
option.
2/5
because
the
extra
star
is
for
the
text
agent
being
prompt
and
fast
*enough*
on
the
reply...
...after
having
to
DIG
for
their
local
number,
and
the
robo-"customer
blocker"
told
me
to
text
to
that
local
number.