3/5 Carlos López O. 1 year ago on Google
This
is
a
review
exclusively
about
the
move-in
process.
The
application
process
and
setting
a
move-in
date
was
straightforward.
However,
the
day
before
move-in,
I
received
an
email
asking
me
if
I
would
be
interested
in
switching
unit
since
they
found
water
damage
in
the
unit
I
had
selected.
(Water
damage
is
no
joke,
the
fact
that
staying
in
the
same
unit
was
offered
as
an
alternative
is
confusing.
The
damage
was
severe
enough
to
submit
a
warranty
claim.)
I
don’t
think
an
email
is
appropriate
for
these
type
of
issues.
This
warrants
a
phone
call
at
the
minimum.
This
required
me
to
call
internet,
water
and
electric
services
and
cancel
all
the
orders
previously
put
into
place
and
fixing
the
address.
I
get
it,
these
things
happen,
but
I
don’t
think
management
realized
the
urgency
to
contact
me
as
we
had
1
day
to
set
everything
up
again
(they
expect
water
and
electric
services
to
be
set
up
prior
to
move-in).
It
was
definitely
a
frustrating
situation.
Once
we
settled
into
the
new
unit,
we
noticed
the
AC
wasn’t
working
adequately
(it
was
shutting
down
completely).
Our
first
night
was
not
very
comfortable.
This
required
inspection
by
maintenance
team
and
AC
company
to
eventually
fix
the
issue
(3
separate
inspections).
That
being
said,
moving
in
was
essentially
easy.
They
provided
us
with
a
code
to
enter
our
home,
and
we
had
privacy
to
set
everything
up.
The
next
day
they
gave
us
a
welcome
packet
and
an
inspection
checklist
so
that
we
could
report
damages.
The
checklist
was
incomplete
(missing
pages,
should’ve
been
noticed)
so
we
had
to
make
our
own
list.
Other
than
some
shortcomings
in
the
communication
and
move-in
process,
so
far
it’s
been
nice
living
here.
You
just
would
expect
a
bit
more
attention
for
the
amount
of
rent
that
is
paid
to
live
here.