The reception staff is super mean and very rude. The doctor is ok. They call me one day to chase up the payment for the medicare gap, which I never been aware anything of that. During the middle of the call, there is another receptionist jump to the call and start talking to me. I explained no receptionist ever told me the changes when I walked-in to see a doctor on the day, but they never listen and keep saying I am rude. I tired explain whole things again and she keep stop me over the phone with very rude attitude. When I ask her name, she said I don't have to tell you my name. And she hang up on me. I don't know why I should to pay if their receptionist made a mistake or not disclose the information fully previously. The receptionist never been trained well, and they should learn how to listen and talk to the people. I hope the message can go to the doctors or director.

Unprofessional reception staff... doctors are good and knowledgeable. They should be thought how to respect customers. I have been going to Rhodes medical center from past 5 yrs.Never seen this kind of attitude towards patients. On the morning of my 2nd dose of Covid vaccine I was feeling nauseatic and wanted to check with the Doc if i should still take the vaccine. I had visited him the 2 days before and he knew my condition. I have been his patient for the past 5 years. Even after explaining the reason and requesting that she check with the doctor if he can speak for just 2 mins, the receptionist was extremely rude and stated that she can only give a tele appointment for Monday (3 days after the vaccine date). She went on to angrily say that other who have already booked the appointment are more important. We do not keep calling and make such requests and the staff should atleast be trained to understand the gravity of such situations. Hopefully this message reaches to doctors and take some action.

Went in yesterday with a terrible migraine and arrived at the reception at my exact appointment time. The receptionist was free but made me wait for about 5 mins because she was doing something on her computer. I then had to wait for about 30 mins and I could see the doctor in the kitchen just chatting away with his student making a coffee all while suffering from a bad migraine and not being able to look at lights. I went up to the receptionist and asked her when will I be seen, she said I am up next. When the doctor came back from his break (while patients are waiting for him), he called someone else to go in before me! I then asked the receptionist why was I not called, and she said she doesn’t know and the guy at the reception was super rude and said “you will have a long wait time if you don’t have an appointment”, I said I do have an appt, he then said oh then we don’t control who the doctor calls in. Isn’t that the entire point of their job? Anyway when I went in. The doctor said he called the other person in first because he had been waiting for 15 mins, I said I was there for about 40 mins at that point! Absolutely ridiculous behaviour from receptionist to doctor. Maybe take a break when you’re scheduled to do so and call patient in by appointment time! Not by preference!

Terrible receptionist ~super mean. She said you are asking me question stop and wait until I finish. I was shocked. I m asking when would be my appointment time as I have been waiting for 30 mins for just a booster vaccination. go to the one in Rhodes central smooth and fast service.

I have been a patient of Dr. Jeff Lee for over 5 years and could not recommend him highly enough. He is the best GP ever, very professional, humble, caring and patient with me. I am very grateful to him and MyHealth Rhodes, MyHealth Rhodes clinic itself is fantastic too. Staff always polite and helpful. And blood test is located in the same clinic, very convenient for a local like me.

The reception staff are worse, Me and my wife are regular customers to this place.we been always told to be seated and wait, We have always waited more than 30-45 min even though we been their earlier. The staff working at the reception don't have manners to talk with people. GP and doctors are humble and good , The girls working on the reception god help them with their attitude. I just don't understand why people have to throw their attitude for the patient who go their for treatment. Its already so disappointing talking with the people at reception. Even at the phone call, they don't listen they just reply without even understanding the problem. The first worst impression that everyone will get at this place.

Doctors are good but the receptionists spend so much of their time talking bad about patients on the phone or from previous appointments. Keep those conversations for your own leisure time, not in a professional environment where other patients can hear. One notably said “I hate those calls they have so many questions” that’s your job as a receptionist…

Everytime I book an appointment with this clinic, I always have to come here and wait for 40min-1 hour. This is seriously frustrating, what’s the point of booking in if I have to wait for so long anyways? Their receptionists could really use some improvement of professionalism too 🙅🏻‍♀️

I have been a patient of Dr. Duncan Chang for many years now, and I can say without reservations that he is one of the most dedicated and caring doctors I have ever met. His commitment to providing exceptional medical care is evident in everything he does, from the way he interacts with his patients to the thoroughness of his examinations. One of the things that I appreciate most about Dr. Chang is his ability to listen. He takes the time to really understand his patients' concerns, and he always makes me feel heard and validated. This has been particularly helpful when I need to describe complex symptoms that can be difficult to explain. Dr. Chang is also knowledgeable about a wide range of medical conditions. He has always been able to provide me with accurate diagnoses and effective treatment plans, and I feel confident in his ability to handle any health issue that may arise. Furthermore, Dr. Chang has a warm and friendly manner that puts me at ease. He is kind, patient, and genuinely cares about his patients' well-being. I always feel comfortable asking him questions or expressing any concerns I may have, knowing that he will take the time to address them thoroughly. Overall, I would highly recommend Dr. Duncan Chang to anyone seeking exceptional medical care. He is an outstanding doctor who is committed to his patients' health and well-being, and I feel lucky to have him as my family doctor.

Came into this clinic last minute a few days ago for the first time with my uncle who is abit older an speaks a little slower due to his medical condition. We had a young lovely lady by the name of Candice help us an she was so lovely to deal with she went above & beyond for my uncle despite not having an appointment, got him in & was so patient with him despite his difficulties with speech, thank you Candice for your kind caring manner & going above an beyond and making his experience easy an smooth.

Dr Faisal is an amazing Dr. I finally found a Dr who understood my hashimotos. After a telephone consult the receptionist phoned me to advise of a $30 gap fee which was not previously bought to my attention. She was quite rude and insistent and due to her rudeness and my financial situation I have decided to go elsewhere!

Change your front door staff and practice manager. Have been a patient for more than 10 years and had an amazing GP there, human with great knowledge of medicine and empathetic. GPs are always running late because you book a patient every 2 minutes. Last time they called me 3 hours late to a phone appointment, no apology for calling 3 hours late, it seems like they believe this is an acceptable business practice, just to tell me a Medicare rebate won't apply because I haven't attended in person over the last 12 months. Sure enough after 10 minutes talking about money I asked if they want me to go to the practice with Covid just to tell me pay full price. As much as I love my GP there I have found another GP in a practice that is well run, with an outstanding customer service on the reception and they call me on time for my appointment without hassles.

The Drs here are very intelligent, thorough and interact well interpersonally with you. I found this particularly true for Dr Faisal and Dr Jeff. You never feel rushed and they holistically care for your well-being, not just your physical presentation. I have moved 40 min drive away and cannot find better gps in my new area, so I still drive back with my whole family for appointments and have been going here for close to 8 years. I have 2 baby boys and they have both looked after them so well, I know I can trust them with my family. Thank you so much, Faisal and Jeff, for always taking care of our many needs!

I still give 5 stars for the doctor & 0 for the recipients. I made multiple attempts to contact your medical center throughout the week to confirm my son's appointment date. Unfortunately, my phone was recently replaced, preventing me from checking any text messages. Subsequently, when I visited your medical center today, I inquired with the receptionist about my son's appointment. To my surprise, she initially informed me that there was no appointment scheduled for him. I persisted and requested to see the doctor, urging her to recheck the appointment details. Regrettably, she displayed a lack of professionalism, responding in a rude and dismissive manner. I insisted that it was crucial to confirm the appointment before dismissing it outright. After reluctantly checking, she finally confirmed that my son's appointment was scheduled for Friday. It would have been preferable for her to check the appointment without displaying any arrogance. I also raised the issue of our difficulty in reaching the medical center through mobile or landline, explaining that this problem had persisted for the past two weeks. In response, she attempted to divert the conversation away from this concern, asserting that no calls had come through. I pointed out that I had made more than ten calls that morning without receiving a response, which clearly frustrated her. In an unprofessional manner, she responded with loud and offensive outbursts, even inciting laughter from her colleagues. It is crucial for medical professionals to maintain a patient and empathetic approach when communicating with clients. Handling customer frustrations with patience and professionalism is essential, as not all individuals may be as patient as I was in this situation.

Went to MyHealth today. I usually go and see Dr Hannah Lee, she is amazing as usual. She is my regular GP since I am in Uni. However, the receptionists are quite disappointed today, especially the male front desk. He just rush me to do everything, and there's no patient behind me. I am quite pissed with his attitude. So disrespectful and rude.

We have been visiting the clinic for more than 6 years now. The staff has always been amazing - front of house, nurses, doctors have all been very helpful. They are extremely busy, but always ready for a chat and very patient. We have been patients of Dr. Faisal Q, and he has been amazing as our family doctor, always looking out for us and very reassuring and great to deal with.

My health Rhodes is not my local medical centre, but I travel there because the doctors are amazing. I’ve always had a good experience with the receptionists, I find them to be polite and positive, and always accommodating and helpful and like with everybody as long as you don’t rush them and are polite and respectful to them you will find that they will be the same back to you. The doctors are all amazing. They spend a lot of time listening, and asking questions, and then explaining to the patient their diagnosis. I have full confidence in their diagnosis, they have never requested unnecessary tests, and I have always found a solution to my issues. They call always go above and beyond even once performing a small procedure after hours, which meant closing up at the practice very late. I recommend My Health Rhodes to all my friends and family.

The experience with Dr Yeji Kim was really bad. I had a sore throat over a week and I kept doing RATs which showed all negative. She asked me to leave her office and medical center because the Covid related symptoms? Why the government and TGA approve RAT tests and you don’t accept it?More egregiously, the doctor asked me to pay her gap fee even she can’t do any examination on me. She shouldn’t be so intent on making money.

Very, very bad place, they don't know their job. and did not interact with the service. I got an appointment for 2 weeks, but when I came to see the doctor, they canceled my appointment without informing me. Time is very important, so I left work late and came to show my children. people sitting in front of it should be changed. I was very angry. They were very rude and ignored my questions No star 😡

I seen Dr Faisal Qidwai for my son’s revision circumcision and honestly can not recommend him enough. I had already seen 2 drs prior (one actually blatantly refused to do the procedure) however after seeing dr Qidwai and having him thoroughly go through the steps with me I felt more than comfortable going ahead. It has now been almost 4 weeks post and the absolute best decision I made by far. I’m incredibly thankful and will definitely recommend to all. 10000/10!!!!!

We've been coming here for years now, even before it became My health Rhodes. The doctors we will only see are Drs Tracy, Meena, Faisal, and Mohammed. They are knowledgeable with up to date info, caring, good listeners, and work extremely hard to provide top notch health care, even to patients who don't seem to want to help themselves or get upset at things beyond the control of doctors. It's hard to find good GPs, especially being a doctor myself who knows a little more about what is medically adequate versus medically excellent. We're lucky to have found these doctors we trust.

Thank You Dr Mohamed, for your always helpful attitude and attention to my concerns. You have been amazing and super quick to attend to my appointments. Will always recommend you to family and friends.

Good experience. Staff are very pleasant helpful and polite. My consultation with Dr Faisal Qidwai was very good. Dr Faisal is knowledgeable, friendly and helpful.

Satisfied with speed of accomodating my appointment and swift vaccination in clean, efficient surroundings. Dr. Mohammed was polite and respectful. Very nice registered nurse who gave my vaccination. Excellent reception staff.

We began seeing Dr Hannah Lee through pregnancy and couldn't have been happier with the care she provided the whole way along. She is a patient, caring doctor who takes the time to explain things clearly and check in on your well-being in a holistic manner. We have continued to see her for the last 15months since our son was born and found her excellent in her continued care for us both. I would highly recommend her to anyone.

This place has always been my favorite. Dr.Faisal he is a real legend. So helpful and always goes above and beyond. Reception girls are very friendly and kind. I’m no longer in the area but always happy to take the time and visit as I know that it’s worth the time and long travel. Keep up the good work!!!

I've been going to this practice for several years and have always had good experiences. I typically see Dr Jeff Lee and he has always provided tactful, attentive and thorough care. The telehealth service has also been very convenient especially during lockdown. I've also seen several of the other doctors across the years when I needed to get in sooner and have similarly never had any complaints.

Pregnant and ended up being given the wrong blood test and had to come back a few days later. Waste of time and money. Reception should set you up with the right doctor when they know you're pregnant and doctors should only take on pregnant patients when they're familiar with tests. If you leave a bad review prepare to be confronted by the doctor on your blood test results call. What on earth?. (Edited this review)

Highly recommend this practice, all the doctors are great and dedicated, these days it’s very hard to get a booking at a bulk billing centre and then when I see a GP there, I only get 5 minutes before the GP starts glaring at me if I ask too many questions. It was nerve-wrecking. Does not happen at Myhealth Rhodes. I wondered why did I bother travel far with the higher petrol cost just to see a bulk billing doctor to save $30!!??? $30 is nothing compared my specialist who charged me $600 out of pocket. The electrician cost me $200. Even my hairdresser charges more. I prefer to just pay $30 gap for the convenience and better service.

Dr Mohammed is genuinely the best doctor I have ever been to. He is incredibly respectful, especially when it comes to mental health. I am young woman and have always been comfortable coming to him with my medical issues. Without his thorough care it is likely I would not be where I am today. As for the reception, look it’s average but having been in their position, it’s not the best job. For those complaining about the wait; unfortunately that is typical for most GPs. I have never had to wait longer then an hour, which is fine when receiving great care.