I have been a member of this gym for almost 8 years and have decided to cancel my membership. You CAN'T complain about the service ... because there isn't ANY. Gym culture starts at management. Every time a customer walkes in or out, counter staff hides themselves behind the computer screens like a Pigeon. They donot want to face a customer at all. Its Been several months since Robert left, management/professionalism went down the hill. If you are a FOREIGNER DONT GO THERE. They will make faces and make fun of you. Physiotherapist and trainers are walking aroud like they own the place and reserves multiple equipment/ Machines for hours which you can not access untill they finish. Even they are doin their routine exercise. I've trained in gyms statewide and cities of Australia - but never before have I felt so unwanted and I rewarded for my money as I do in this gym Hope Owner( Steve) gets this message and act on this.

I was a regular at this gym for many years and noticed a huge lack of care from staff in the last few years, equipment is ALWAYS broken, e.g the cardio bikes sometimes for months - when you notify staff they just pretend like they care and nothings even done - people parking like clowns on the entry and exit are never addressed, bathrooms falling apart etc, TV’s often left on horse racing channels etc - real motivating stuff! people deliberately tailgating at night to get in for free etc - just a poor excuse for a gym, I attend another local gym and it’s always maintained and cleaned, equipment is always serviced and staff actually care!

The gym has all the equipment you need to do a work out and staff are fine but, the place is tired. Some equipment missing/unserviceable. Sauna is in really bad repair and would be lucky to break 60 degrees and the steam room routinely is out of order. Both are just completely not open on Sundays or external to staffing hours. The male change rooms are are in bad repair along with the showers (broken lockers/shower heads/no soap/tired/dirty). The gym floor hasn't had a good clean in a long time is quite a bit of chicks hair all over the ground. It is a bit gross to get down do a something on your back or maybe even push ups to then have to remove hair. The child minding is always full and very hard to book kids in unless you have a very regular schedule. Booking positions are released 1 week prior but, fill up quick. Basically impossible if you have an irregular schedule. $5 per child for 1 hour. So, if you go to the gym 5 times a week it is $20 for your membership and $25 per week of child minding - $45 per week. Free trial isn't free because you have to buy a entry fob for $40 which is non-refundable. Overall it is not diabolically terrible but, it's not great.

Place is well maintained but staff is very poor in communicating your account and payment details to you. They just know how to join you in when you are a new customer. They don't know their own policies when it comes about keeping membership on hold or terminating it. Had very bad experience at the time of termination of my membership as I ended up paying a lot of money which was not mentioned anywhere. Had to pay lot of money for termination. For me good customer service includes the level of information you communicate to your customers.

Good gym. Air con very erratic. Upstairs can be really smelly when a/c is off. Lots of aerobic equipment that works - nothing out of order! Not ultra modern but does have duplicate and triplicate of the same equipment. No waiting during busy times.

Don't sign up here, very inconsiderate staff who refuse to cancel my membership despite multiple requests for assistance. They continue to take out direct debit payments. Gym is dirty, water fountain often broken and my sister walked in to the childcare area to see another random mother holding her 6 month old baby without her permission? She had been allowed to hold her by the staff member present. Very unprofessional I would not recommend.

A friendly gym in which I feel comfortable around fellow members and of which I've been a member from its opening day. There is a very wide variety of equipment kept in excellent condition. All staff are friendly and encouraging: those at the reception counter, the group fitness trainers and the personal trainers. The group fitness classes make hard work fun, and all instructors are supportive and encourage us to push our limits. Aaron and John in the cycle studio deserve special mention for their enthusiasm and their rapport with us. Of the five gyms, of which I've been a member, Genesis Parramatta has been by far the best.

Nice place to work out in peace. Decent crowd and lovely staff. Being myself a TRX coach, I thoroughly enjoy all the TRX functional recommended tools for my own training. #Trxcampfitness #trxtraining #trxcoach #trxtrainingsydney

One of the reception girls were really rude was disappointed as she started yelling at me for no reason. Another receptionist, a young fellow, Steven was amazing and nice, he was kind and helped me as it was my first time at the gym he had given me really good advice. Definitely recommend you speak to him as the other 2 workers are lazy and have a play at work all day. Thanks

Such a good gym. Great range of classes and love that it's 24/7. Lots of different areas to workout, and the reception staff and PTs are amazing!

Best ever gym with a good vibe. But I'd say 40% of the machines are broken or faulty. They need to fix it man.

Worst gym. All training machines are old and broken. And it's impossible to cancel the membership.They will use the debit collector company to harass you.

Inexperienced Reception Staff needs to understand how business works Otherwise it will lead to Permanent Business Closure !! On the first hand their staff made a mistake by accepting us for 1 month Groupon membership which they shouldn't have given if we had a trial before.Hence we confirmed before coming to the gym. We were also given access keys and also trained on first day. Next day another Staff member , instead of admitting their mistake he refused us entry and asked to discuss monthly membership !Wow. Have been to so many gyms before, never experienced such a service.Not to mention he was so Rude! Paying for one month was not an issue. However the way, the guy at the reception handled the whole thing, was horrible and humiliating. Will not recommend this gym to anyone. We were members in a reputed Gym from Past 5 years and could be your potential customers. Wont be surprised how many customers you are going to loose if you dont learn customer handling. As you are the face of the Gym! Looks like money is the only thing that matters to them. Edit :Reply to the Owner - As Arrogant the Staff So the owner is. All you could have done was just an apology on behalf of staff !! How hard it is to Say Sorry ? So if you are still Confused!! This review was not about the deal but the horrible attitude of the STAFF! But now when you have mentioned about deal .Here you go. The condition was not mentioned on the deal. It was visible only after it was purchased. That's why before coming to the gym, we called and confirmed the same from your staff. We were told that it's alright and were registered & given access keys More importantly, the way your staff member ( Stefan)talked today was horrible. You can't go on treating people like this. Like mentioned before, would have ignored the whole thing (though it was your staff's error) & bought one month's membership. But the way we were humiliated and not allowed to workout , it showed how much the gym staff actually cares about people. Happy to pay more somewhere else than support a business like this

Great 24 hour gym, with professional and friendly staff. Excellent and Professional Personal Trainers who go over and above to assist with individual programmes. Time Table and other group programmes are very comprehensive. Lots of choice ranging from spin classes, body pump, zumba to yoga etc. Lots of choice re times (mornings, evening and weekends) to suit most people. Updated equipment, friendly patrons, spacious gym with indoor and outdoor facilities, separate cardio area, childcare facilities available, ample parking and great views of the park. Good, fun, friendly vibe to the gym. My overall fitness and health has improved greatly over the last 12 months of regularly attending this gym. I would highly recommend Genesis Parramatta.

Didn’t actually end up signing here however the gym is really nice and the manager was great, took his time showing me around and wasn’t pushy. If I lived closer there, It would definitely be signing up.

If you need to begin your fitness journey somewhere but feel uncertain... let me assure you this is the right place to start. Perfect location great and helpful staff and a good variety of people all in different stages of their fitness journey. 5 stars 💪🏾😎

I really love this GYm. Very Clean , Staff and instructors are wonderfull and motivating . The best thing is the creche and is the only gym that offers afternoon creche for working parents . What more could you want in a gym

Had a confusion at first with the membership but that has been dealt with. Great environment to workout in, clean, helpful Personal Trainers, organised and an overall friendly gym. Would recommend to all!

Excellent gym, has everything I need to train with. Very nice people at this gym which makes the place perfect.

If you are going to sign a contract with this gym please be well aware of all the HIDDEN charges!!!. They don't explain you all those conditions when signing up. I initially signed up for a 6 months contract and as the staff explained my contract will be automatically ceased after that. But turns out that's not the case. Even after completing the period specified in the contract you will be asked to pay for an extra month as a 30 day notice which is really disappointing!!!! Would never return!

I have been training here for over a year and recently completed the 8 week challenge. All the staff are extremely friendly and helpful and truly care about their clients. I have made some wonderful friends and support network

Genesis is a great gym with wonderful staff and a great atmosphere. It is a real community gym and the trainers take the effort to get to know you. You never feel uncomfortable training and there is a great range of equipment. The addition of the creche (at no extra charge might I add) also makes it stand out from the rest. If your not sure what gym to join, I would highly recommend this gym.

Disappointing to see such a great place with such great people become what it has become. Most of the equipment is old, faulty and feels risky to use nowadays. Not even sure if there is regular maintenance being done on most of the equipment now

I just love the classes at this gym; worth every penny and time spent here. I can't get enough of the Zumba classes especially and my favourite of course is Rudi's 3 times a week class! I just love Rudi's high energy and excellent dance Latino style which is so sexy and such a fabulous work out that one energises from it and comes away wanting more from it. Tailored to any age and is so much fun too. Ever since I started here in Jan, I have lost weight and increased my strength and fitness just through dancing with Rudi, Tabita and Anna too. Highly recommended a gym; reasonably priced and one can get into a class without having to pre book like done in other gyms!! I am giving this a 5 star review but wished there was a higher rating to add to it! Just love it.

I am a member since past 8 years. All personal trainers are great and there are heaps of group classes to choose from. The manager Nathan is very good. I had an incident and he was very pro active in resolving the matter.

I joined the gym way back in 2012. Since then it has become almost home to me! There is a large variety of classes to suit everyone, a wide range of equipment to suit all needs, a great bunch of Personal Trainers for those who want to do one on one training and really friendly staff. It's a 24/7 gym and you soon get to know the regulars. I've made so many really good friends through this great local gym.

Spending lot of money for hygiene due to covid 19, they have specially appointed Hygiene marshall. Membership fee is reasonable. Overall good !! Staff is good

Great variety of group fitness classes!

I found it convenient for car park and contains all of the facilities . Most of the staff are responsible .

The creche is the best option for a single mother. Friendly staff and good classes available. I love it.

I have never been a fan of gyms or exercise. But since I joined this gym after lockdown, I have lost 7kg. And it's all because of the zumba classes. Tabitha (tabz) is an amazing instructor and keeps every class fresh and exciting and before you know it, the hour is finished you're dripping in sweat and you wish it wasn't over. I don't miss a single class, that's how much I enjoy it.Thank you Tabz for making weight loss fun.

Wonderful experience. I love the group classes which has Pilates,yoga,Bollywood dance and more..

Thank you so much for having me, Genesis! I’ve so enjoyed my time being a member for the past 6 weeks while I’ve been living in Parramatta. Such a great environment here. I felt welcomed and part of the family right away! There is something for everyone here. Personally I loved the crèche and the les mills classes, special mentions to the ladies who do the child minding Ella, Kenzie and May for taking excellent care of my daughter, such an asset to have this service so us mums can have our “me time”. and the staff who take the classes, especially Michael who has such a great, uplifting energy and caters so well to first timers like me! The reception staff are also so friendly and there is plenty of equipment even when it’s busy, and the equipment is modern and always clean. Thank you all so much. If we end up moving over to Parramatta, I will absolutely be signing up long term ❤️

The gym membership is very cheap and it is worth its price. The only negative thing I can say is the equipments are decent but look outdated in comparison with gyms like world gym popping up around sydney.

Great gym good equipment and friendly staff. I like the music. There's also a physiotherapy there and exercise physiologist which is handy

I was fortunate to attend Genesis Parramatta whilst my husband and I lived in Sydney for a work contract. I was very sad to leave the club when we returned to Brisbane. The staff are exceptionally helpful and friendly and the class timetable is great. I loved my class instructors and the child minding seemed very popular and appreciated.

Good facilities and large floor area. Staff seem friendly enough and they have Physios and EP's upstairs. Plenty of parking available both out front of gym entry aswell as street parking.

This gym is one of the best for DVA veteran, excellent management, trainers & stalf. Have been attending this gym for all most 4 years, 3 day a week. (Thank DVA & Genesis Health)

I use to train at this gym for a long time literally everyday after 7 pm ( moved interstate now ). All equipment / free weights / atmosphere was just great. They also have friendly staff. 100% recommended 👌🏻

Hey guys , don't be so rude and hold an attitude. Listen to what your customers are ask ing for. Take that chip of your shoulders. Extremely upset when you can't simply find nice people to talk to and especially be honest with there customer's and there membership.

I had never received any personal training sessions prior to meeting Stephen. My knowledge and improvement in training has grown majorly through the guidance, support and motivation that he provides, both inside and outside of the gym. He makes training something to look forward to as there's always something new to learn from him. I would definitely take advantage of the free PT sessions with him if you sign up at Genesis Health + Fitness Parramatta. You'll have no good reason as to why you wouldn't pay $$$ to receive his guidance to reach your health and fitness goals. Thanks Stephen:) You're the best!!

Accepts Fitness Passport which is great! No extra charge if using gym during staffed hours, classes an additional $5. Dedicated weights, cardio, strength training areas, cycling studio and group fitness class area. Free on site and on street parking available.

Good space, clean machines, fans are available to turn on, peak time around 6-8 PM so you won't get any work done around that time and it's super crowded. Least crowded time during the day is 2-3 PM. I say this based on personal experience. I trained with Stephen for 10 weeks and it was a pleasant experience, and he helped put me in the right direction to reach my goals.

Best gym in Parramatta.

Professional trainers. New equipments and child minding facilities available.

Rudi is the best Zumba legend

Nice gym and staff

i love this gym

Good staff, good space to work out, cardio or weights, whatever you want

THE BEST?

Great gym. Provides personal spray bottles to clean equipment after use and staff are always there to assist.

One finest and well equipped gyms in Parramatta. You can find your space and workout with no hindrance.

Nice gym

Good equipment and nice people, staff are helpful with any needs

Im very happy with the friendly team at Genesis. The classes are amazing and the people and trainers are always so helpful. I am very big on hygiene, thankfully this gym is very clean.... I'd recommend this place to anyone.

Great atmosphere. Love the Zumba classes

I have been a member of Genesis Parramatta from Day 1 and have enjoyed the many and varied aspects of the gym over that time - in particular, I have had three different PTs over that time, all of whom have been excellent. I am always made to feel welcome. Great facilities and group classes - always improving

I've been a member of Genesis for a few years now, and its honestly getting better and better each year! The front desk girls are always friendly and the over all gym has a great atmosphere what ever time I go. Highly recommend!

Started my Fitness journey with Genesis in 2015 and have never looked back ever since, this club has done a lot for me, the atmosphere created by the staff is a friendly one that encourages you to keep coming back. Great facility, well looked-after unlike any other gym, you don't get quality customer service and an experience from any other franchised gym. 10/10

I have been a member of this gym for over 3 years now and I visit 4 to 5 times a week. I love the range of classs available, fantastic instructors. The amount of equipment is great and the staff are very friendly. I would highly recommend genesis parramatta to anyone. It’s great for beginners and people who are more experienced.

I used to go here before lockdown and the staff are very friendly and helpful. They answer all my questions about nutrition and stuff. Great variety of machines too.

Genesis Health and Fitness is great gym with perfect facilities and very nice staff

Lots of equipment broken or missing pieces and water fountains broken

Great staff..well equipped gym...and awesome personal trainer..

Great place to train friendly people and staff . Equipment is varied and plenty. only switched because its too far

Best gym awesome staff

friendly staff, got all the equipment i need with plenty of room as well as some awesome tunes to workout to

Update: Have received my refund back and have updated my review solely based on the experience we had while using the facility. Assuming the cancellation issue was one off and probably due to human error, the fact that this was picked up honestly by the management and rectified promptly has definitely instilled positivity back into the overall experience at genesis. ===================================== We left the gym within the first month, duly called and confirmed nd were told the last debit will be on the 25th, since then there have been 3 fortnightly debits for me and my wife with close to $100 taken out from our accounts with no resolution. Last I spoke to Rob who assured me that this won't happen however to no avail. Save yourselves from these mobs easy to get in extremely difficult to get out.

One of best gyms I went in Sydney , very clean, staff are very helpful, the child-minding s perfect timing for all mum’s And the equipment is always maintained

Great place I've ever gone to. Facilities are good and the staff and PT is are awesome.....

I have been training at Genesis Health & Fitness Club in Parramatta for many years now and have never considered training elsewhere. I highly recommend the Club to anyone seeking to join an all round great gym with great ambience. Genesis Parramatta offers the latest gym equipment, a large selection of exercise classes and group activities, fitness competitions, junior fitness programs, many professional and motivational personal-trainers, super-friendly and helpful administrative staff, and healthy nutrition options (meals, snacks and beverages). The Club offers other on-site services/facilities, including a laser hair removal clinic and an exercise physiology clinic. Genesis Parramatta is super convenient - it’s open 24 hours per day, 7 days per week. It offers a free child minding service for parents in its spacious crèche. It also offers free on-site parking for members. I strongly encourage anyone interested in joining a gym to join Genesis Parramatta as they will definitely be satisfied!

Friendly and helpful staff with a good environment to work out in.

Great gym, with lots of cardio equipment and different weights areas. Personal trainers are all friendly and helpful

Amazing gym, don't understand how it has any negative reviews. Perfect price for the facilities you receive, with 3 different membership options to choose from to suit your needs. Heaps of personal trainers if you need private classes (with 2 free sessions on sign up) bring your mate on Saturdays for free and so much more novelties. Equipment is regularly maintained, with a cross fit section and an outdoor "heavy duty" training area. Staff are very friendly, always greet me with a smile and a hello when I walk in and a goodbye when I leave and it doesn't seem fake like other places. Bathroom and change rooms are ALWAYS clean no matter what time of day, I don't even know how its possible. I never regret joining the place, you won't either.

Chill staff, trainers and quite excellent facilities. The group fitness room is very acoustically sound with a well-fitted sound system. Not too crowded and in a pretty easy to get to area.

I absolutely love this gym as it has a crèche which is what I was looking for plus all kinds of different classes like Zumba, pilate, body pump and body attack. Happy with the staff members and the facilities provided.