Stayed here recently , rooms were great no problems there Had dinner which was very pricey with small servings Thought breakfast was a buffet as we have stayed here before but not the case this time. What really upset us was when in a cue for breakfast there was a table of drinks- glasses of pre poured orange juice etc which we took as complimentary while you waited Unfortunately this was not the case as one of the female staff behind the counter with a sharp eye was taking note of who took what from the table We refused to pay for these , we won’t be returning any time soon.

I had high hopes for this hotel as it was my partner and I's first time staying here. A couple of weeks ago we checked in, and our room was below any expectations of cleanliness you'd want from a 5 star hotel. Our bathroom had not been cleaned properly from previous visitors, we checked in and were invited to our room with a dirty toilet! Nasty ehm "toilet marks" were in the toilet and we were very disappointed not to mention disgusted. I have emailed the hotel with my complaint over a week ago with no response, no apology, nothing. Like I said, very below what you'd expect from a 5 star hotel and not very hospitable to ignore a customer complaint.

Stayed here a couple times on different occasions. Love the views from the suites here and how quiet it is when you close the doors. They’re equipped with small kitchens and great bathrooms and comfy beds. TVs have Netflix and there’s enough space to not feel cramped.

Great location on the viaduct. Customer service with staff is amazing. Hotel food was good. Rooms are decent size. Only thing is they need more gluten free options for in room service menu and you can't control the temperature. Anja and the reservation team are great.

In my view, not a 5 star hotel and not worth anywhere $330 per night for the following reasons: - no staff present at or near entrance to hotel, maybe 80% of the time over my 3 days. No one was there to help with luggage when I arrived; - calls to reception/concierge went unanswered on 5 out of 6 calls - wifi does not work properly and appears to be insecure. All casting devices throughout hotel could be accessed from my device - Accor Plus benefits were not honoured - rooms are extremely close (approx 12 metres) from other residential apartments so had to keep curtains closed the entire stay due to very low privacy Accompanying restaurant was very good though. Room was clean and well appointed This is really a 4 star hotel and it should be priced at $250 per night. I wish I had know about the lack of privacy before

I went for high tea with friends. Great view, great service, and great food. Love their variety of drinks, teas and most of the sweet and savoury items were delicious. Definitely going again.

We stayed here for our wedding anniversary and it was great: quiet room, comfy bed, and attentive service. We had a room with a marina view, which was definitely worth it. In our room, we had some macaroons for our celebration, as well as a bottle of champagne 🍾 One thing I'd say is that there's no signage in the foyer telling you where to go when you first arrive (reception is to the left, fyi). Overall definitely worthwhile! 😎

I wish I could do a review for you all . I actually only walked past , it looks very beautiful and sophisticated

Stayed a night as a special treat for my 30th birthday. Staff were great, champagne and a chocolate tart left in our room to wish me a happy birthday made me feel very special. Champagne bar made us great cocktails. Hotel was clean, overall a great stay

What a great experience to stay at this new, luxury hotel. Went to celebrate my birthday and got the room upgraded to the Luxury room, Marina view. Had a smooth check-in helped by the front office. The room was quite spacious, had a mini bar and there were lots of amenities. The housekeeping did an amazing job. The room was so clean and perfect. The front office manager Anya gave a delicious wine as a celebration gift. Thank you, Anya. The best thing about the room is the view - an amazing vantage point of the Viaduct Harbour and the Sky Tower. The bed was very comfortable and I was well rested. Dinner at the Le Marée restaurant was awesome - really good service and delicious food.  Breakfast was really good too. They had buffet as well as à la carte options. Other facilities available were the swimming pool, gym, and hot spa pool. The pool is open until 10pm. Special thanks to the valet service. In this busy city, parking without a valet would have been really difficult but Sofitel services made it easy. Whenever we reached the entrance, there would be a porter, a concierge or someone from the reception ready to take care of our needs. Special thanks to Kareem who provided a great service. From checking in to checkout, everything was perfect. Thank you for the service, Sofitel Auckland Viaduct Harbour.

First of all, this hotel do not live up to its Sofitel’s standards. The room, though met the Sofitel’s standards in terms of comfort, it is, however, not fully cleaned in areas facing outside including the balcony and sliding panels (refer to share pics). Another area that seemed to have issue is between the Front Office and Housekeeping when both parties give their conducting accounts on the same issues. These cause us to just sleep over issues rather than provide any other further feedback. A silver lining is the great services provided by the valets and porters.

This hotel is marketed as a 4.5 star hotel, I'm really struggling to see why when the superior room is $800 and it is exactly the same as the $400 Marsden Viaduct hotel room. They say it has a "Juliet Balcony" (unuseable) it was barely 30cm wide, "City views" of the city bus depot, A "marble bathroom" it had a small shelf made of marble. There was vomit on the wall above the toilet and some other strange looking thing on the sliding door. I had really high expectations for an $800 a night room and this experience is one of my worst. The only positive were the friendly staff We won't be back and I would suggest if your looking for a nice room, try the QT or the Cordis instead, you will get your money worth from either of them.

Very comfortable and stylish hotel without being over-the-top. Great location within easy walking distance of the CBD on one side and smart Viaduct Harbour on the other. Hotel staff were all very helpful and good at their jobs. City view room had an excellent view of the bus depot, but that was not a big deal. I would stay there again.

Beautiful hotel situated in a beautiful harbour. The staff were fantastic. Extremely friendly and approachable. We stayed in one of the Junior Suites which had some issues but wasn’t raised with the hotel as not major. The curtains feel off the wall in the middle of the night due to them being faulty, the bed linen was busted and left feather debris all over the room and the bathroom taps would constantly leak. Outside of this, it was beautiful. A standout and a massive shoutout to their staff member Briane who manages their lounge. They were so friendly warm and caring, provided a lot of conversation and suggestions on what to do around Auckland. Would absolutely stay at this hotel again.

I booked 3 nights and could only manage to book an accessible superior room but I did leave a note in the booking for a normal superior room. After checking in on the 16th of October and asking for a normal superior room, I was told the hotel is fully booked for the night and the reception person ensured me that the accessible superior room was actually bigger. In reality, the accessible superior room was tiny, missing luggage stands and had a only shower curtains instead of a proper shower. I was not happy with the room so I ask for a room change the next day and was again told the hotel is fully booked for the next 2 days which means I'm stuck in the same room for my entire stay. One of my colleague book the same hotel in a normal superior room on the 18th and the difference between 2 rooms was beyond my belief. His room was much bigger, had a proper shower, 2 luggage stands, laptop stand with the sofa, USB chargers on the bedside table. My colleague was shocked at the difference as well. I would have given the stay less than 4 if it weren't for the amazing lobby and housing keeping service. Overall very disappointed. P.S The Wi-Fi did not work initially and had to contact the reception to get it sorted out

In terms of service and location, Sofitel Auckland is one of your best options. ( In terms of personnel, number one.) When I was living out of Auckland, I used to use my Accor membership free nights here. Also, they usually provide nice upgrade options.

Enjoyed within the lounge time. If the hot food can serve every night which will be perfect. And the swimming pool was too cold . Please update the weather and keep pool water warm which will be very good for all age.

Best experience ever.!!!!! beautiful, clean, gorgeous indoor plants. food was popping every mouthful!! love the staff uniforms!!! Reception staff, wait staff and valet and door men were so smooth attentive using initiative to ensure our experience was smooth and ripple less. Dee and Mark

We stayed at the Sofitel Auckland located on the Viaduct. It was co-located by many amenities within walking distance to include the CBD and mall. The staff were very professional, accommodating, and very informative about the hotel. The hotel was clean, quiet, and easy to get around the amenities within the hotel. The restaurant was also very professional, menu was varied, and staff was accommodating to my wife's Gluten free (Celiac) requirements. Coffee was top notch and the best we've had in NZ!

Absolutely first class service, staff friendly and helpful. Great personal touch with champagne and dessert on arrival for my birthday. Breakfast extensive choice and sunny outlook. Venue close to all Auckland city highlights

This is a beautiful hotel the rooms look wonderful the staff has been mostly great. The air conditioning hasn’t worked from the moment we got here it’s been 25°C in the room despite multiple tries to fix it barely able to sleep and they seem to have no way to make this habitable room. Love the location apart from the air-conditioning problem and their inability to figure out how to fix it. It’s been a good stay. The bar staff is wonderful. The staff is wonderful everyone’s been great. But so much of a hotel stay is about comfort when you sleep and this has been the most uncomfortable sleeping experience I’ve had in a hotel in at least a year and that saying something.

This was the 3rd stay for my husband & I, first time without the kids. We treated ourselves to a luxury room with club access. We were very disappointed. Pros: All the staff were very friendly & helpful. Lovely view. Breakfast & dinner in La Maree was delicious. Close to a great selection of eateries & restaurants with some along the waterfront. Cons: Luxury king room including Club access was not up to standard. Toilet cistern kept running, bath faucet slightly skewed, water ran along bath edge - would have flood the bathroom if I wasn't standing there. Thermostat needs updating. Club Millesime was a huge letdown compared to other club experiences I have enjoyed. For the evening drinks & nibbles there wasn't a drinks list for guests, no beer glasses, poor selection of hot food - only one beef & one vegetable. No salt or pepper. Unable to enter club for a coffee, tea or cold drinks outside of set snack times. We paid a premium for the room & club access. It was not worth the price.

I enjoyed my stay at the hotel. Location is good, easy to go out and about and location is close by to restaurants, bar and coffee shops. Room is very nice and spacious and staff were very helpful.

Brilliant hotel. Well run, top staff, clean and well maintained. The food was delicious and the wine was excellent. Stayed two nights, will be our regular hotel for when we visit Auckland from now on.

Wonderful upscale hotel in Auckland conveniently located on the waterfront (Viaduct Habour) near lots of restaurants and a short walk to downtown. Service level was consistently very high across the board and the breakfast restaurant was excellent. Also enjoyed a superb treatment in the spa. Only negatives were that the room decor felt somewhat tired and worn (overdue for an upgrade/renovation) and the air conditioning could not keep up with the warm summer weather, which left the room hot and stuffy in the late afternoon.

I thought the hotel was clean and tidy, staff were polite on arrival. We were shown the Gym and the pool and shown to the elevator. The room was great and everything we needed was there as expected. Our understanding was that breakfast was included with our package, not really understanding what I had booked and the fact we were not going to have breakfast at the Hotel after the first morning, I queried if there was a chance of a discount, it was at this point I was told that I had paid for a package that included canape's and evening drinks etc. this was the third evening of our 4 night stay. I feel it is partly my own fault for not understanding your booking system, though I feel that on arrival I should of been made aware of what I was paying for, as a result I feel I have paid for extra's that I wasn't aware of. It leaves a fairly bad taste to be honest.

Had a horrible experience at the Sofitel spa. On 13th September 2023, my husband gifted me a spa experience at Sofitel for my birthday on the same day. I went for their ‘Head to toe’ treatment which included a facial, full body massage and pedicure/manicure. I was done with the treatment at about 4 pm. During my birthday dinner at 8pm, I started experiencing pain in my left cheek muscles, at the spot where the therapist had massaged my face. By 10 pm, my cheek had started to swell and by 1 am the pain was so severe I had to take pain relief to sleep. The next morning, the swelling worsened considerably and I had to Auckland city hospital emergency room to get myself checked. The pain was too severe for me to chew any solid foods, or to even open my mouth. Auckland city hospital took an x-ray of my cheek, gave me antibiotics and pain relief and asked me to see a dentist as soon as possible. By this time, I had emailed Sofitel informing them about the negative effects of my experience. I was told in an email by their spa reception that they were sorry this happened but no one bothered to call and check on me as their management was ‘off-site’. The next day, the spa manager called me and refused to accept that the issue was caused due to their service and must have been ‘due to my own underlying issues’. I had no previous or pre-existing issues with my health or dental care whatsoever, and asked for a refund of the treatment which should have been offered by the hotel themselves. I also asked them to cover the cost of the dentist treatment caused by their facial treatment but was declined. I went to the dentist who has now given me stronger antibiotics and pain relief, and I have to be on constant medication to function as the pain is too severe when the pain relief wears off. This does not even begin to cover off the distress and emotional trauma this has caused me, it’s day 3 since my facial, my face is still terribly swollen, and I’m regretting I ever visited the Sofitel Spa. And there is no follow up or an ounce of empathy from Sofitel, a so-called renowned brand in New Zealand. 0/10, never again! 👎

This is my go to property when in Auckland on business because it’s nice and also quite central. The viaduct precinct is full of nice restaurants and cafes and the Sofitel is a beautiful location to stay, just short of being a luxury hotel. If you want somewhere that’s fairly nice and won’t blow the budget this is your spot

Beautiful view we had, beautiful room we had, very comfortable and peaceful. Love the staff, very professional and very welcoming. The food is indeed delicious. It was a beautiful day that made the whole scenery gorgeous, beautiful, and perfect 🥰 I would recommend it all over again and again💜

I decided to book here in Sofitel to celebrate our wedding anniversary with my husband. Anja, the guest relations manager prepared an anniversary treat waiting in our room and my husband did liked it. Room is well kept and maintained, families were great and breakfast has a good selection. Well recommended!

Great place for a spa day. The travellers massage was excellent. Ppool and hot tub good, sauna was down. Shower facilities good. Lockers functional but small. Valet parking service free with service - definitely recommend after a long flight.

I didn't stay here but went to a workshop. The food provided was great but nowhere near enough for the amount of people. There was one table of food and after queuing for 10+ minutes, it was disappointing to find only lettuce leaves left. Another 5-10 minutes wait for more food to arrive.

Location, location, location. This hotel is well located, close to city center but not so close that we get the hustle and bustle of the city. Lovely stroll along the bay will take you right into the main part of the city. Though it was very displeasing to have the worker from Microsoft directly across from us, I am fairly certain he had a straight view into our room. We loved our breakfast at Sofitel. The turndown service and welcome drink were a lovely detail as well. Would stay again!

A truly top echelon level experience. From the concierge to the room itself, boasts of high levels of sophistication and class. Mesmerizing views of the viaduct and the moor. Excellent service and smiles all around from the dedicated and highly specialized personnel.

We decided to treat ourselves to a single night stay at this luxury hotel. While the room was fine except a slightly dodgy shower, the service from front desk and the restaurant was well below the standard you'd expect. While the hotel seemed relatively quiet, we had to queue for decent periods to check in, and to get seated for breakfast. When waiting to check in, we were told that an attendant would get us from a waiting area. Instead, another couple grabbed our spot and we had to intervene to ask to go first. The breakfast service was disorganised. We waited with 10 or so other guests, no welcome, no menus to look at. I don't blame the staff - I blame the process and training. There was no allocated maitre d, it seemed everyone was doing everything. I would have been disappointed with this service from a 3 star hotel, let alone a luxury hotel that prides itself on making you feel special. I understand hotels have had a rough time, and all workplaces are under staffing pressures by covid, but these issues did not relate to covid. They relate to having well trained staff with clear processes to follow. We won't be back.

Luxury and elegance with a French flair in an outstanding location. Food was a bit pricey but its completely understandable for the service provided. Will definitely be back here. Great work Sofitel.

Amazing weekend away. Staff were unreal, went above and beyond to make us feel like we were living in luxury. Only thing I didn’t like was our room was above the bus depot so was quite noisey and felt like I couldn’t properly chill without the blinds being down.

Incredible Easter experience. The hotel staff planned an egg hunt for my son. Spacious room with fancy amenities. Pool and spa are charming. La Marré restaurant is wonderful, and need a post just for it.