Diamonds On Richmond image

Diamonds On Richmond

Jewelry store Jewelry designer

One of the Top rateds in Auckland


Address

98 Richmond Road, Grey Lynn, Auckland 1021, New Zealand

Website

www.diamondsonrichmond.co.nz

Contact

+64 9 376 9045

Rating on Google Maps

5.00 (404 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 4 pm
  • Sunday: Closed
  • Monday: 10 am to 5 pm
  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: ring (60) recommend (26) process (25) Matt (25) service (24) engagement (23) Lissy (23) experience (22) Diamonds (22) Richmond (22)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Judy D. 1 year ago on Google
    Absolutely LOVED our experience with Diamonds on Richmond. I am obsessed with my engagement ring! Even though they specialise in diamonds, they sourced the most beautiful teal sapphire for us. The team was professional, responsive and created the most beautiful jewellery that we'll love forever. Thank you!
    1 person found this review helpful 👍

  • 5/5 Ji Soo K. 9 months ago on Google
    Without a doubt one of the best choices whilst preparing for our wedding was choosing DOR for our rings! Amazing service - Lissys' expertise and friendliness made the process so much more enjoyable and easy. At each appointment we were never rushed or pressured, rather given plenty of time to think and ask questions. We now have a beautifully personalised engagement ring & stunning wedding bands that we are so happy with. Highly recommend!
    1 person found this review helpful 👍

  • 5/5 Nicole and M. 9 months ago on Google
    DOR have been amazing throughout the process of buying both the engagement ring and our wedding bands. Super friendly service and never pushy. The rings look amazing and the process was made so easy. Thanks DOR and Matt for your support!

  • 5/5 Beau T. 3 months ago on Google New
    I had a great experience buying a ring for my fiance at Diamonds on Richmond. Lara Wobcke was very helpful in the process and was prompt in her replies for design changes and quotes. I highly recommend Diamonds on Richmond and the assistance of Lara for anyone looking for a selection of beautiful and high quality rings.

  • 5/5 J W. 9 months ago on Google
    Lara at DOR provided the best customer service to my partner and I. She was very patient and knowledgeable, and made sure that my partner finds the perfect ring. Thank you so much for all your help - we have truly enjoyed our experience at DOR and couldn’t recommend it more to anyone who wishes to find the perfect ring. Thank you :)

  • 5/5 Mathew D. 8 months ago on Google
    DOR provided exceptional customer service after a minor defect in my wife's engagement ring caused damage after 7 years of wear. They remade the entire ring, provided tracked couriers, kept me updated and returned the ring as though I had just bought it brand new with care package and new valuation as well. Thank you so much Lara and the team for such a high quality boutique service!

  • 5/5 Jason H. 8 months ago on Google
    Outstanding. Wholeheartedly recommend. Matt was warm and accommodating - explained everything marvelously. Worked with us well to get a ring to our specification. Turnaround time was within expectation and we'll definitely be back for wedding bands.

  • 5/5 Simon C. 8 months ago on Google
    Have had an excellent experience in dealing with the team at DOR over the years. Really professional, fast turnaround time for communication and product servicing, and great quality of ongoing support. Highly recommend them!

  • 5/5 Sunee T. 7 months ago on Google
    We have 3 rings by Diamonds on Richmond and every experience has been incredible. I loved how personalised it was and our rings are stunning and beautifully crafted. We had assistance from Lissy who did such a great job helping us find our dream rings and was so easy to communicate with. I loved how we were able to work within our budget and getting lots of options of different price points and styles, I also loved picking my diamond. Overall really pleased with the customers service and the finished products.

  • 5/5 Georgia B. 7 months ago on Google
    Absolutely amazing experience here. Lissy worked with me to create my perfect customised ring. I picked it up today and couldn’t be happier with the result! Incredible service all round! Very welcoming, friendly and you can tell Lissy is passionate about what she does. 20/10 would recommend:)

  • 5/5 Darren L. 7 months ago on Google
    Thanks Matt from DOR for being such a great help! His service was fantastic and he was able to advise us on wedding ring styles/sizes. The wedding bands were a perfect fit when we collected them on the weekend. Would highly recommend Matt for help with engagement and wedding rings.

  • 5/5 Karl and Pip W. 7 months ago on Google
    Amazing experience. Not the hard sell you get from "mall type" jewelers. Lissy was really friendly and listened to us, made suggestions when needed and my wife came away with the ring she always wanted. Highly recommend.

  • 5/5 Steve J. 8 months ago on Google
    Excellent experience - Matt and the team outdid our expectations! The entire process was smooth and seamless, and we never felt under pressure. We'd highly recommend DOR to anyone - and we are so thrilled with the end result - an amazing engagement ring! Thanks team!!

  • 5/5 Martina J. 8 months ago on Google
    Great service from the team at DOR. My husband and I had our rings made there, and we get them cleaned and polished for free. My engagement ring was also damaged. Service was amazing! Lara had our rings couriered to and from and it took just under two weeks to have them repaired and cleaned and looking as good as new. Thank you

  • 5/5 Jonathan D. 7 months ago on Google
    Every woman dreams of receiving the perfect ring, and every man strives to gift the perfect ring to the love of his life. Diamonds on Richmond created the most spectacular ring I have ever seen, my fiance and I are beyond thrilled with it. DoR had guided us in creating the most beautiful ring within our budget and within our timeframe, Lara Wöbcke was in particular, an absolute star. Unrivaled quality, value, and service. Every future diamond I purchase will be from Diamonds on Richmond.

  • 5/5 Max T. 6 months ago on Google
    I had a wonderful experience at Diamonds on Richmond while buying a ring for my partner. Matt Wishart was very helpful and friendly throughout the process. He showed me a variety of options and helped me choose the perfect ring that suited my budget and taste. He also explained the features and quality of the ring in detail and answered all my questions patiently. Despite the store being broken into days prior, Matt's aura was very positive and reassuring. He kept me updated on the status of my order and made sure that I received it on time. I would highly recommend Diamonds on Richmond and Matt Wishart to anyone looking for a beautiful and high-quality ring. They have excellent customer service and a great selection of products. Thank you, Matt, and all the staff for the warm welcome when I entered the store and for making this purchase so smooth and enjoyable! Max

  • 5/5 Ben M. 6 months ago on Google
    Matt was awesome. No hard sales pitch just a genuinely nice guy who wanted to help. Can’t recommend highly enough. And the best part, she said yes 😍

  • 5/5 Paul P. 7 months ago on Google
    Outstanding service from start to the finish - all my dealings were remote, as I live in Nelson, but Lara was super helpful and very responsive. We're delighted with our engagement and feel it was exceptional value for money. Highly recommended you give them a call.

  • 5/5 Primal Performance C. 6 months ago on Google
    It was a pleasure to be able to work alongside Matt and the team at Diamonds on Richmond. The process was stress free, as they were very receptive on hearing our ideas and plan for what we envisioned for our engagement ring to look like. They were supportive and had great communication. This will definitely lead to us being returning customers.

  • 5/5 Bacayan S . B. 6 months ago on Google
    Great team and spectacular products. As a busy person juggling life, Lissy's compassionate and professional approch made the the process seamless. They listened with intent and understood her needs and the end product is a very satisfied customer because his lady is happy. Looking forward to more interactions.

  • 5/5 Meaghan L. 4 months ago on Google
    Had an amazing experience at DOR designing my engagement ring and wedding band. All the rings were stunning and the staff so friendly and experienced. They gave a range of quotes on the spot so I could choose the best option with my fiancé. A++

  • 5/5 Courtney T. 5 months ago on Google
    Absolutely adore my Engagement Ring from DOR. They have top tier customer service as well as being very accommodating to financial needs. Knowing that my ring was made just for me makes it even more special! Highly recommend booking in with DOR to create unique jewellery that will last forever.

  • 5/5 Peter J. 5 months ago on Google
    DOR is fantastic. They were so helpful in the consultation and design of my fiance's engagement ring. Very receptive to my ideas and thoughts, collaborative and informative in finding the best approach. We ended up with a gorgeous ring, on time, and they truly went above and beyond while keeping to my budget. Very, very happy. Easy and safe choice to stick with them for our wedding bands too.

  • 5/5 Emma O. 4 months ago on Google
    We had a fantastic experience in creating both my engagement and wedding rings. Lara was so great to deal with, very helpful with any questions and super responsive communication. Both rings were delivered in the time frames stated. They look stunning and we couldn't be happier!

  • 5/5 Sarah D. 3 months ago on Google New
    Dear DOR team, Thank you so much for your help and expertise in choosing our wedding rings. A special thanks to Lissy who was so lovely to deal with, she made us feel very comfortable with the process and helped choose such perfect pieces. I would highly recommend.

  • 5/5 Megan S. 4 months ago on Google
    My partner chose to propose using one of DOR’s proposal rings whilst we were overseas and I’m so glad he did!! Once we got back, we visited at the shop, and worked with Lissy - who is an absolute angel and worked with us to pick my now forever engagement ring. They were so easy to work with, gave us so many options, worked to our budget and presented us with all the info we needed. I would highly recommend visiting them, you won’t regret it and I am so so happy with the engagement ring I now have!

  • 5/5 Kelly B. 2 years ago on Google
    I can not rate Diamonds On Richmond Highly enough! If you are looking for an engagement ring in Auckland its the only place to go in my opinion. Michelle was amazing and spent so much time getting to know me, what I wanted and explaining how everything works, after my call with her I just knew I was going to get my dream ring from them. We made a booking to go in and were made to feel very special. The whole process was enjoyable, stress free and I couldn't have asked for a more stunning ring. Once they had a good picture from me of what I wanted my partner took over and Michelle helped to guid him and work with him on collection etc. I just think their attention to detail and the care they put into ever piece really comes through. Their customer service is next to none and I love how they truely believe in their brand and back themselves which shows in their guarantees. Will be back for our wedding bands. A huge thank you again to Michelle and the team, you have out done yourselves!! xx

  • 5/5 Zoe & Matthew S. 1 year ago on Google
    I would like to thank the Diamonds on Richmond team, particularly Matt Wishart, for working with us to create our engagement and wedding rings. We appreciated that Matt could guide us to making the best ring at our price point. We are delighted with what we have created and the excellent craftsmanship and gorgeous setting. Matt was very accommodating with all our needs and requirements as we designed our rings through to assisting us in picking them up for our special day.

  • 5/5 Calib W. 1 year ago on Google
    Can't give enough praise for the team at DOR! Lissy made the whole process such a breeze, explaining all the options and details leaving no question unanswered. You really do get the impression the team just wants to help you get the perfect ring for your needs, we'll definitely be back when it comes time for our wedding bands!

  • 5/5 Edward B. 2 years ago on Google
    DOR offered an incredible level of service in my search for an engagement ring. As a man with very little knowledge of rings or diamonds, finding the perfect ring seemed like a daunting task. Lissy provided me with all the information I needed and many different options to create a stunning diamond ring. I went with DOR for their experience in making bespoke rings, their service and the fact they are a family run business. Highly recommend thanks Lissy and Michael

  • 5/5 Brian S. 1 year ago on Google
    Such pleasant and helpful staff. Very knowledgeable and clear to see they’re about the customer and not the sale. Lissy is a pleasure to deal with and really listens. Surprisingly affordable for a boutique diamond specialist. Would highly recommend.

  • 5/5 Anna P. 3 years ago on Google
    My amazing fiance let me design my engagement ring and suggested we go to Diamonds on Richmond- and I'm so glad he did! The whole process of custom designing a ring was fantastic with them and Matt was great to work with. Would definitely recommend them if you are looking for a special piece of jewellery.

  • 5/5 Taylor E. 2 years ago on Google
    We have dealt with both Matt and Lara who were both so knowledgeable , accomodating and helpful! Fabulous customer care and service, a lovely boutique. Would highly recommend Diamonds On Richmond :)

  • 5/5 Colin M. 1 year ago on Google
    My bespoke experience with DOR was amazing and I truly felt the team had my best interests at heart. We have used them before and would without a doubt use them again, thank you so much Matt and the team, Jo

  • 5/5 Jody R. 1 year ago on Google
    We could not recommend DOR enough. Our experience with Matt was superior. And all our communication was done by email & phone during lockdown last year. We are delighted/thrilled/ecstatic with our pieces Thank you Matt & DOR team x (Photos by Pureimagesnz)

  • 5/5 Junior L. 1 year ago on Google
    I found Diamonds On Richmond on line and was pleasantly surprised at how easy it was to make a booking and even got to talk to them over the phone before attending. I was fortunate enough to have had Lissy Cummings walk me through the whole process. Now, I know next to nothing about jewellery and after 30 minutes with Lissy, I was well educated and informed on the sort of details I should be looking for. Lissy made me feel at ease and was so so helpful with recommendations and ideas. She was such a pleasure to deal with and was very accommodating to my needs and requirements. Nothing was a problem to her and you get a sense of VIP treatment which was refreshing. Good help is very hard to find these days and Diamonds On Richmond is nothing but class. We managed to come up with a budget and got a beautiful ring to suit. I was kept up to date whilst the ring was being made and was completed well ahead of time. I highly recommend Diamonds On Richmond for anyone who is wanting great service and professional advice, all with a smile. You will not be disappointed. Thank you again Lissy. You are a godsend.

  • 5/5 Ben S. 1 year ago on Google
    5 Stars without question. My experience with Lissy from DOR from the first email to the collection of the engagement ring was wonderful. Lissy was lovely to work with and very knowledgeable which was a great help. I am a bit of a compulsive researcher and generally indecisive person and my last minute adjustments were accommodated by DOR as much as possible - above and beyond actually - which I am hugely grateful for. I am satisfied I not only had one of the best consultation/customer experiences available, but that I also got excellent value for the materials and design I chose.

  • 5/5 Lynda H. 1 year ago on Google
    I went to Diamonds on Richmond after being recommended by a friend. I was pleasantly surprised after explaining what I was wanting, within 30 minutes I had ordered exactly what I wanted. Walking out the door I could not believe how easy and relieved I was that I had found and finally purchased my daughter's 21st gift. One week later I returned to pick up a pair of beautiful diamond studs. Easy parking right outside, amazing service with sparkle to boot!! 100% recommend and will return.

  • 5/5 Caitlin M. 1 year ago on Google
    We could not be more happy with our experience with Diamonds on Richmond. Matt was amazing throughout the entire process, helping my partner design an engagement ring and then with helping me design a wedding band to match. He was very knowledgeable and guided us without being pushy. Very happy customers

  • 5/5 Kursten S. 1 year ago on Google
    Great service from Matt and the team. The ring was a surprise for my wife and I had been talking to Matt a couple of months before I bought her in for the fitting. Matt remembered the details of our conversation to make the purchase the much more special The team were happy to make changes and tweaks throughout the process. And the ring was perfect

  • 5/5 Michael S. 9 months ago on Google
    We're really happy with our rings they turned out fantastic. The service was great - Lissy was very patient with the multiple changes in ideas and helped us through the process. We're glad we had something made for us as personalised items rather than the supermarket shelf type affair that is the large stores. They did a great job, made us feel valued and we're great to deal with.

  • 5/5 Sandy F. 1 year ago on Google
    My fiancé and I originally visited the store for a viewing back in February. DOR made us feel welcomed and helped my fiancé and I decide on a custom made ring. I wasn't part of the planning process after our initial appointment, but now recently engaged, my fiancé has mentioned how Lissy was very helpful, very professional and made the entire process really easy for him. This week I went in for their re-size service and it was super quick! Their website makes it easy to book appointments and I love my dream ring so much. Thank you Lissy for helping my partner with this lovely surprise, I would highly recommend DOR if you are looking for a stress-free process :)

  • 5/5 Angela Z. 1 year ago on Google
    This is a long overdue post! We had the pleasure of working with Lissy for my engagement ring and our wedding bands. I had no idea about the shape or style I wanted before we went in for our first consultation. I pictured it to be an overwhelming experience, since there are so many styles out there, however, Lissy was extremely patient and made the whole experience very pleasant and stress free. Her expertise really showed which made the process from start to finish seamless. Thank you so much Lissy for helping me find my dream ring!

  • 5/5 Euan D. 1 year ago on Google
    Can’t recommend DOR enough. Lissy was incredibly helpful throughout the selection, design and purchase of the ring. I was pretty clueless walking into their store and after the first appointment I knew we were in safe hands! My Fiancée loves the ring and I’m absolutely stoked. We required a resizing and the team were super responsive, managed to get it all sorted in a day! If you aren’t sure of where to go, this is absolutely the spot!

  • 5/5 Tee J. 1 year ago on Google
    Thank you for the time and effort you have put into your craft. Your store is amazing, we have the greatest experience with all your help from the selection of the ring to providing us every detail of it. The output is fabulous!

  • 5/5 Brandon N. 1 year ago on Google
    Amazing service from start to finish! Lara provided invaluable guidance and advice which helped me get the perfect ring for my now fiancée. She is absolutely in love with it!

  • 5/5 Blake H. 10 months ago on Google
    Highly recommend the team at DOR! Matt made the whole process simple and easy, with great communication. We started with a proposal ring and he walked us through the different cuts and clarity, helping us to decide on the ring. Thanks again!

  • 5/5 Sharp H. 11 months ago on Google
    They say diamonds are a girl's best friend, then I'm prepared to say Diamonds on Richmond are a guys best friend. I have no idea when it comes to rings but the layout on their website made it simple to browse through their range and give me an idea of how much it was likely to cost. They made the whole process extremely easy and communication was very discreet - with only requiring one visit in store which was to pick up the ring.

  • 5/5 Caity B. 1 year ago on Google
    We worked with Matt at DOR to create our dream ring. He was incredibly informative, patient and fun to work with! The experience at Diamonds on Richmond was second to none, and they worked to ensure our ring was completed very quickly, with the highest of quality. Highly recommend to anyone!

  • 5/5 Josephine P. 1 year ago on Google
    What a wonderful personalized experience we received with Diamonds on Richmond. My fiancé reached out to them from out of town and they provided an incredible service to him throughout the bespoke engagement ring process. So much so, that DOR were my first thought when I was on the hunt for a diamond tennis bracelet. Matt was relaxed and knowledgeable and there was never any pressure - I couldn’t fault a thing !

  • 5/5 Sasha L. 9 months ago on Google
    Diamond on Richmond are amazing! Super helpful. The process of designing both engagement rings and wedding bands is so fun and exciting and they have so many options for you to chose from. And really special knowing what you have designed is yours and not from a stock jeweller where anyone can purchase it.

  • 5/5 Anna P. 9 months ago on Google
    We had the best experience at Diamonds on Richmond. The whole process was smooth and stress free from start to finish. We worked with Lara who was absolutely amazing - she was knowledgeable, professional, and very patient with us! She gave us genuine, unbiased advice, and we never felt any pressure. Cannot recommend highly enough!


Call +64 9 376 9045 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
  • From the business
    • ✓️ Identifies as women-owned

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