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Promise Community Health Center

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😠 Honestly the worst place I’ve ever been. I scheduled and appointment MONTHS ago, I arrive today and they tell me that they double booked because I didn’t answer the appointment call. When I scheduled the appointment they never said anything about this. They said to just show up on the day of or they... People often mention appointment, time,


Address

33 4th St NW, Sioux Center, IA 51250, United States

Website

www.promisechc.org

Contact

+1 712-722-1700

Rating on Google Maps

3.80 (53 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 7 pm
  • Tuesday: 8 am to 7 pm
  • Wednesday: 8 am to 7 pm
  • Thursday: 8 am to 7 pm
  • Friday: 8 am to 5 pm
  • Saturday: 8 am to 12 pm
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: appointment (11) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Makayla M. 3 years ago on Google
    Honestly the worst place I’ve ever been. I scheduled and appointment MONTHS ago, I arrive today and they tell me that they double booked because I didn’t answer the appointment call. When I scheduled the appointment they never said anything about this. They said to just show up on the day of or they won’t be able to see me for a full a calendar year. I showed up on time for the appointment BEFORE the other person that they booked over me and STILL wouldn’t see me. They stated that you have to call back and confirm. They were unapologetic, wasted my time, and gas considering I drove OVER 2 hours. Will definitely be making a serious complaint with someone cause that’s bull.
    7 people found this review helpful 👍

  • 5/5 April K. 2 years ago on Google
    Probably one of the best dentists I’ve been to. Very thorough care and easy to understand explanations on what was going on with my teeth and jaw. I would highly recommend!!
    4 people found this review helpful 👍

  • 1/5 Dani H. 1 year ago on Google
    Was extremely happy I found a place that accepts my insurance. Was even ok with the 2 month wait. However, I drove an hour to get there for a 7am appointment time, and when I arrived, I waited in an empty lobby w/o staff to greet me until 703. The lady told me we canceled your appointment and called you yesterday before 5pm-left a VM. Completely unapologetic I repeat COMPLETELY UNAPOLOGETIC AND EXTREMELY RUDE! She made a point to make it my fault that I didn't get a message and I should have answered. FYI you do not cancel an appointment literally last minute w/o speaking to your customer. You can send 25 text messages stating to come early or if you're on time, it's considered a no call no show, but you will only call once to cancel. Not only did she not try and rectify the situation-did not try and make it right, didn't even offer to reschedule. Worst experience ever!! To top it off she looked right past me and asked how she could help the next person in line. Unprofessional is the kindest word I can use to describe this business. Dropped the ball BIG time!
    2 people found this review helpful 👍

  • 2/5 Teri M. 1 year ago on Google
    We had a poor experience with the dental staff at this clinic. Very curt, impersonal, and at times quite rude. It was our son’s first dental exam and the Dr. took no time to explain anything at all before she started putting tools in his mouth. He was scared, and understandably so. I expect more when it comes to care provided to my children and would never come back here.
    2 people found this review helpful 👍

  • 1/5 Brittany C. 1 year ago on Google
    I called 4 months in advance and two more times throughout the months just to make sure my appointment was scheduled because i need to be seen badly and no other dentists could see me. They never once told me I needed to confirm my appointment 24 hours in advance. I called the morning of to confirm and she said my appointment was canceled and I could not be seen for a year. I told her I didn’t know that and no one told me that. I told her I needed to be seen badly and she didn’t care. She was very rude! She was very rude.
    2 people found this review helpful 👍

  • 5/5 Twilight G. 1 year ago on Google
    Fantastic service. In and out in 17 minutes, friendly staff who know what their doing. Easily my favorite dentist ever. Excited for my next visit if I’m honest!
    2 people found this review helpful 👍

  • 1/5 Amy Van Der B. 2 years ago on Google
    Unfortunately I had to use this dental clinic because there are no other clinics in the area that will accept my dental insurance. First of all the entrance for the medical clinic an dental clinic are together. I really don't want to be exposed to potentially sick people while going to a dentist. This was my first appointment and I was done in 45 minutes that included xrays, cleaning, and dentist exam. The hygienist rushed through the cleaning. Didn't ask about my health history.
    1 person found this review helpful 👍

  • 2/5 David L. 1 year ago on Google
    Very disappointed with how they operate when it comes to quoting/billing. They gave me an initial quote, which I expected to be billed for and then was billed a much more significant amount. So the initial quote turned out to be inaccurate/false. In response, management offered a very small discount, which was hard appreciate because it really doesn't mean much compared to the hefty bill amount. The medical service itself was good and the staff was kind. Just hoping that they would be much clearer and honest when it comes to quoting/billing for future patients and customers and that management would better handle these types of situations.


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